Appalling customer service
We arrived from vic yesterday and was so excited to go to the store (fyshwick) to buy a few stuffs which i've seen on the pushy's website.grabbed my friend as soon as we dropped our stuffs down.when we arrived in the store i was so overwhelmed with the stuffs they have,after all its a massive store!my excitement turned in to a very big disappointment when i started talking to one of the staff.to described him,short hair wearing an oversized polo uniform.sarcastic and very condescending the way he spoke to me.that feeling of being racially treat...ed differently!!! i didn't know that the store operates differently from the website as they are a franchise.all my questions were based from what i saw from the sale in the website.he was quite irate explaining how things works between the website and the store.so realizing the sarcasm my expression from friendly to serious and geez what a change in his attitude.moving on,i spoke to a very serious looking staff,chubby and just no expression in his face.just straight forward that's were they are...and we don't have them...the only person i was so impreeesed was the young tall guy in the helmet section.very friendly and helpful and not to mention very knowledgable.ss a complement i said to him why can't his other colleagues be like him! I don't know the people i dealt with personally obviously and i must admit that we have our own bad days and good days affecting our day to day life but guys come on you can do better please.
Purchased two bikes - one off the floor, another ordered which we were told would take a week to arrive. First sales person couldn't help with any of our enquires. Finally got to speak with someone who could. At the time of purchase, I had to pay full amount for both bikes ($5k) notwithstanding one was on order. I also purchased 2 helmets. There was no discounting, but they did provide two free bottle holders for us to fit to the bikes.
The bike on order finally arrived six weeks later. At no point did anyone contact me with updates on E...
Don't buy from Pushy's Fyshwick if you want to get any aftersales services
Five bikes from them in 24 months, four of them high spec e-bikes and they still can't look after you. 274km on my Rocky Mountain e-bike and it's out of action with a major warranty issue right before a week away riding with my family. You'd think they would be able to do something, a standard loan mountain bike would have been fine, but not a chance. I feel completely ripped off. Be very careful if you buy anything from them. It's all about the profit and nothing about the customer. So appalled and disgusted.
Poor product quality. Not happy with customer service.
Bought a Wahoo Tickrfit for my wife from the Fyshwick store about 9 months ago. It stopped working after 7 months. Sent it back to the Fyshwick store about a month ago. Still waiting for an outcome. Extremely poor service . Surely if I were to go in to buy a new one they would have got one in within a couple of weeks max. Not impressed with Wahoo product quality and don't think much of Pushys Fyshwick customer service.
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Worst Bike Shop in the World ?
I purchased a Balance Bike un assembled however the shop assistant checked to make sure all the bits were inside
Took the bike home for assembly one hour trip
They're was NO saddle
Took the bike back and the other 3 bikes in store also had NO saddles
I was given my money back with an assurance I could get one from their web site at a reduced price for my troubles
I went to the local Trek Store where the identical bike was CHEAPER and Assembled
I cannot imagine why I would ever return to Pushys
Great help advice for the right bike for me.
Not knowing 100% on the in and outs of E mountain bikes it took me a few weeks and quite a few visits to the store to decide on a bike. Every time I walked in the store I had a list of questions, every staff member was helpful and after listening to what I was asking pointed me in the right direction towards the E bike that suited my needs. Particularly Thanks Bill for your patients and advice sincerely appreciated !!! Great work Pushys.
|Offers Repairs & Maintenance||No, Sales Only|
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