Purchase of spares
Seem very slow to process orders. Placed 2 orders for items stated as in stock one on Sunday night, the other on Monday morning. First arrived the following Friday the other is still sitting in QLD awaiting shipment. Not that helpful on the phone and omitted to tell me - despite me asking, that I would need another tool (that I was quite happy to buy) to remove my cassette.
- Online Store
Fantastic Service & Great Range of Products
My nephew is a keen mountain bike enthusiast, and he recommended I buy from Pushys as he’s always been happy with their range, prices and service.
On that basis, I ordered a product from Pushys that was unfortunately damaged in transit. In my view, the damage was not caused by a lack of adequate packaging, but rather by the fact the item itself is very heavy and bulky, and would have been difficult to safely transport over long distances.
I contacted Pushys and their customer service team were most apologetic, and they sorted out the problem...in a friendly and efficient manner. In my humble opinion, it’s easy to be perceived as a good business when every aspect of the sales process goes smoothly, but the way a business conducts itself when there’s a problem is a true test of its customer service. I am very happy with the way Pushys managed my case, and will not hesitate to recommend them or buy from them in the future. Thanks Pushys! :)
Great customer service!
Always keen to answer the phone and listen to your query, or respond to your email within 1 - 2 business days... and importantly, come up with a satisfactory solution for their customers.
Thanks Pushys team. Chris
Excellent service and products
Just purchased another expensive bike supplement from pushys and the transaction was smooth and efficient. The wahoo kickr core was delivered within a week from Queensland to Victoria during the lockdown. The price was matched with wahoo 10% discount. It was packaged well. I have junpedd between pushys and mtb direct and also 99bikes. Got annoyed at 99bikes, local store, so will be buying more from pushys. I tend to get all my mtb parts and tools and other necessities from pushys to maintain my bikes. All delivered in a timely manner and without damage.continue the good work pushys team!
Legendary Customer Service
I emailed Pushys recently & enquired about thru axle adaptors that would allow me to connect my 2021 TCR to a new Wahoo Kickr. Within 1 day Tim from Customer Service had arranged for the adaptors to be delivered free of charge. Fantastic customer service & I'll continue to keep using Pushys for all my cycling purchases !
Great customer service - attention to detail - customer first approach
As a MTB Novice I Sent a email inquiry to the online team with some advice and guidance on replacement parts to freshen up my MTB (Front and Rear Brakes and a New Bell) - Customer service consultant Tim responded within minutes, provided me the right guidance, advice, support and the website was easy to use and navigate, priced well, and good old fashioned service.. Tim made the complex very simple.. will use Pushys again for all my furture biking needs and requirements.
- Online Store
Quick easy delivery
Ordered a Garmin 530 package from them online. Price was cheaper than others and it arrived quicker than expected without any issues.
Excellent online shop for all things cycling
I've purchased many thousand of dollars of stuff through Pushys, including the majority of parts for a few complete mountain bikes. I'm in Brisbane the same as them so keep that in mind about shipping speed, but their shipping is superb - often same day but more than 95% arrive by the next day. They refund without question, they will cancel orders no problem if it hasn't yet gone out. Frankly, other online retailers should take note.
To Edward below, you try to buy a sale item HEAVILY discounted, but it's gone (probably someone was checking out...
Product out of stock & poorly handled
I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.
Do not buy from here
Would not buy anything from this website, very dodgy.. my last order arrived misisng the most valuable item with no notification or email from pushys. There excuse on the phone was 'oh it wasnt packed, its in another section of our factory you should get it soon..." oh ok because that seems normal?? No wonder you dont have google/facebook reviews active.
Appalling customer service
We arrived from vic yesterday and was so excited to go to the store (fyshwick) to buy a few stuffs which i've seen on the pushy's website.grabbed my friend as soon as we dropped our stuffs down.when we arrived in the store i was so overwhelmed with the stuffs they have,after all its a massive store!my excitement turned in to a very big disappointment when i started talking to one of the staff.to described him,short hair wearing an oversized polo uniform.sarcastic and very condescending the way he spoke to me.that feeling of being racially treat...ed differently!!! i didn't know that the store operates differently from the website as they are a franchise.all my questions were based from what i saw from the sale in the website.he was quite irate explaining how things works between the website and the store.so realizing the sarcasm my expression from friendly to serious and geez what a change in his attitude.moving on,i spoke to a very serious looking staff,chubby and just no expression in his face.just straight forward that's were they are...and we don't have them...the only person i was so impreeesed was the young tall guy in the helmet section.very friendly and helpful and not to mention very knowledgable.ss a complement i said to him why can't his other colleagues be like him! I don't know the people i dealt with personally obviously and i must admit that we have our own bad days and good days affecting our day to day life but guys come on you can do better please.
Purchased a few items from Pushy's online in the past and earlier this year as well.
Price is competitive and shipment timing is alright to WA despite the current situation.
Am satisfied with the range, prices and shipping times so far.
Purchased two bikes - one off the floor, another ordered which we were told would take a week to arrive. First sales person couldn't help with any of our enquires. Finally got to speak with someone who could. At the time of purchase, I had to pay full amount for both bikes ($5k) notwithstanding one was on order. I also purchased 2 helmets. There was no discounting, but they did provide two free bottle holders for us to fit to the bikes.
The bike on order finally arrived six weeks later. At no point did anyone contact me with updates on E...
- Online Store
Very poor - slow postage & did not honour promotion
Pricing was fair, not the cheapest but not the most expensive
Website quotes that they will ship usually the same day, if not the next day. Ordered on Thursday 28th January, did not ship until the afternoon of Tuesday the 2nd February - over 4 days after the date of order, even taking the weekend out it should’ve shipped Friday 29th January not the following Tuesday.
I then get an email to advise that the “free gift” with every order over $x value was not available, rather than substitute for something else, they send nothing.
They don’t sup...ply tracking info unless you ask - presumably so people don’t catch them out on their broken promises with shipping delays. You’d think the store would at least send “express” when they delayed dispatch so much - not these guys..... standard slow parcel post. Would’ve received it faster had I have ordered from Amazon or another international seller Just shows, there is no value or reward in buying locally
Dropper seat parts
Hi cycling world, I’ve just recently received my wolf tooth remote lever and jag wire pro dropper cable kit, both excellent bit of kit, very happy, cable kit has all you need, and the lever is a piece of art, cheers, stay safe
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to firstname.lastname@example.org with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
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