Stock order and customer service fail - just stopped responding
If you can, spend your money elsewhere and save your time and effort.
Attempted to order a part which was in stock. Struggle through the checkout process, where the site fails at 'place order' - every time you have to start again. 8 times attempted, at the end of the process, the item is listed as not in stock - if you get that far, most of the time the hitting the 'place order' does nothing. But the item is still listed on the main website.
Contacted customer service a few days later, explained problem - 'the item is in stock'. Explain a...gain - 'the product team will fix it', few days later 'it's fixed, you can order'. Try again - same issue (sent screen shots). Very sorry, will get IT team to fix it. It's fixed - if not we can call you to take order over the phone. Try again - same issue (more screen shot). Wait a few days, follow up multiple ttimes - is it fixed?, can I order?, will you call me?, what's going on? sent over a number of days. Nothing, nada, absolutely zilch. I'm not rude, I'm not a complainer. I must have spent 2 hours over 3 weeks trying to order this one part. Why bother? Have now ordered from elsewhere.
Great price on the items (bicycle rack and lezyne bike pump)
Received in 2 days, bulky order, free shipping.
I was notified of shipped status and given a tracking number the morning after purchase.
Will certainly be back and happy to recommend.
Great help advice for the right bike for me.
Not knowing 100% on the in and outs of E mountain bikes it took me a few weeks and quite a few visits to the store to decide on a bike. Every time I walked in the store I had a list of questions, every staff member was helpful and after listening to what I was asking pointed me in the right direction towards the E bike that suited my needs. Particularly Thanks Bill for your patients and advice sincerely appreciated !!! Great work Pushys.
This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday ,even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
On-going problems with poorly packed damaged and incomplete items
To be honest I would rate pushys as 'fair' - there is some good and some bad. The 'bad' has mainly to do with the quality of their packaging and delivery service and condition that my orders have often arrived in. I have made multiple orders with pushys online over the last few years. Almost without exception (I actually can't remember any exceptions, although there may have been some) my orders have arrived poorly packaged and the contents have often been damaged as a result. In other cases there have been bits missing from the items I have or...dered or the items have been 'shop soiled' or look like they have been dragged across the warehouse floor. Examples over the years include the following: - Orders of gels - On multiple occassions these orders have arrived with all of the gel boxes crushed/ open, with individual gels scattered all over the main packaging box. In two cases several of the gel sachets had 'burst' open resulting in a sticky mess over the rest of the order (not to mention the loss of actual gels I had paid for). I reported this and they said they would replace the items if I sent the order back - I didn't because it was more effort than it was worth. - Garmin order (Extrex 20x) - arrived in its original box but the box had clearly been opened and was crushed and torn. The charge cable, instructions and other original paperwork were missing. I reported this and they sent me a new cable. - Bike chain lube and cleaning products - Lid on bottle of tri-flow oil was not sealed and the entire contents of the box was covered in oil. I reported this and they sent me a new bottle of oil. - On sale cycling clothing - Clothing was cheap but packaging was filthy, the items were shop soiled (old stuff that had been sitting on the floor of the warehouse for some time?) and the sizing/fitting was very odd (in other words there was an extremely good reason that these items were being sold cheaply). - Order comprising multiple items including lights and bike cleaning products - The box the order was packaged in was secured with one small strip of tape and was all but destroyed when I picked it up from the post office. The contents of the box was not secured with any form of packaging, and one of the component items fell out of the gaping hole in the box when I picked it up from the post office. Miraculously everything was still in the box but the items looked like they had been dragged across the shop floor (including damaged packaging). The lid was missing from a can of degreaser, although on this occassion the contents had not spilt. The plastic packaging of other individual items was broken - probably as a result of heavier items being dropped on them or because the items had been previously removed from packaging and stuffed back in. I reported this and they offered a store credit of $40 - this of course would require spending more money at their store. I could go on but its not worth it. I will now only consider using this company if I can't find the product anywhere else for a reasonable price. I would rather pay more for a totally new and undamaged item than deal with more of this.
Great for bike parts
I’ve ordered many , many times over the last few years and never had an issue. Always same or next day free delivery using free shipping codes or spending over $100. They’ve always been A1.
Like others, I’m also surprised to see they have poor reviews. Crap happens people. Take A step back.
If we all buy from Wiggle etc the money goes overseas and so do the jobs.
I've ordered many times from Pushys and have found their delivery times and customer service to be exceptional. A fantastic Australian-based business that will continue to be my go-to online bike store.
Great prices. Fast shipping.
I've ordered from Pushys six times in the past 3 months. They have great prices, a great selection and fast shipping. I've been able to score some great deals by always browsing their sales section and the newsletter.
Super quick, super reliable. Can't believe their rating is not higher.
Have been using Pushys for a long time. Never had a problem with anything - stock, delivery etc. I'm writing this review because I can't believe how many 1 star ratings are on this site. I always order enough to get free delivery, have never paid for faster shipping, and always got my order within a day or two anyway (residing in metro Brisbane area).
Pushys are awesome. Always my first go to. I only go to other o/s sites if Pushys don't have stock of what I want.
Super service and quick delivery times
I'am writing this review because I was so impressed with the fantastic service by Jeff whom I dealt with on the phone at pushys warehouse, who was super helpful and solved my order issue .
BE VERY CAREFUL OF PUSHYS ONLINE
Ordered a POC Octal Raceday helmet. Received a bottle cage a few days later (!!??). Rang up and finally got helmet but it was the cheaper POC Octal model. Got in contact again but was told that all the Raceday model helmets were identical to the one I have. I had to send photos pointing out the differences and they finally agreed it was the wrong one. Was offered $20 credit if I was to keep the helmet - no thanks. Returned bottle cage and helmet. The cheaper POC Octal helmet is STILL BEING ADVERTISED as the more expensive Raceday model ... be very careful of this site people ... you may not get what you ordered. I would suggest shopping elsewhere.
Give Your Bike that Department Store Weeble Wobble for 4x the Price
Wish I'd read the reviews here first. Tyre descriptions were incorrect, indicating a better grade than actual. Beaded 29"x2 tyres were twisted, folded and jammed in a satchel bag. Beads are all kinked and even the rubber has permanent folds.
Selling rubbish products!
Their sales staff are all adolescants who have very little knowledge of the products sold. I bought a 3.5k Giant TCR from there ealier this year and had nothing but issues with it. They come with rubbish seats that are that narrow would only suit a 12 y/o. Another $200 to buy a decent seat. For some reason I am having to adjust the derailleurs every week.
They also come with tubeless tyres - never buy a road bike with tubeless. The first week I had a puncture and tyre $100 had to be replaced. They dont hold air and have to be reinflated every...couple of days. The gue gums up the tyre valves and gauges. Hence I thought I would add tubes and get rid of the gue but I cant get the tryres to reseat with the tubes installed. What a crap fight - never buy a Giant they are rubbish!
still not delivered
paid extra for next day Auspost delivery and more than a week later it's not here. Missed my wife's birthday today which was the purpose of the present. Pretty disappointed
Online prices are not store prices but....
My original review had one star due to my gripe with online prices being much cheaper than store prices. This still gives me the dirts, however, I have purchased a few things through pushys online recently and the before, during, and in particular the after sales service I received from Conor at the Brisbane warehouse, has been outstanding. Following this sort of service I thought it only right to change my review to align better with my dealings with pushys online.
Other Bike Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.