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Pushys
3.4 from 167 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (14)
  • Return Claim MadeYes · No (24)
  • Shipping
    2.1 (12)
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price dropped instantly after purchase and my review on their website was deleted

published

I purchased a cruzee bike for 160.99 4 days ago and just after the purchase, the price dropped instantly to 142.99. I am not saying the price should never drop. But instant price drop makes me like a fool. I asked the customer service if they are able to do a price rebate for me and instantly I got "No". That is fine. After that, I wrote a review on their website about this. You know what? My review disappeared! I even received their review verified email, which means I successfully submitted it.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bigb
BigbSydney, NSW

Schwalbe Land Cruiser 50-559 26×2.00 Mountain Bike Tyres.

published
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi There, Thanks for the feedback and sorry to hear about your experience with the tyres. All of our reviews on the product are from verified buyers, I am sorry that they were not consistent with your experience. Kind Regards, Pushys

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0.0
(1,234)
Peppy
PeppyGreater Melbourne (Inner), VIC

Inflated prices

published

I paid AU$109 for Castelli Pro V gloves that I later discovered on Castelli's own website for AU$65. What a rip off!!!

I just enquired about the Elite Nero smart rollers advertised at $1299. Then contacted a local retailer and discovered the RRP in Australia is $1099.95.

Buyer beware!

Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Peppy, Thanks for reaching out and sorry you had this experience. If you reach out to our customer service team we do price match items. Kind Regards, Pushys.

Great customer service!

published

Always keen to answer the phone and listen to your query, or respond to your email within 1 - 2 business days... and importantly, come up with a satisfactory solution for their customers.
Thanks Pushys team. Chris

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Edward
EdwardMetropolitan Adelaide, SA

Product out of stock & poorly handled

published

I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.

Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Edward, Sorry you were not pleased with the result. As discussed Pushys was happy to replace this item with a similar value jersey or a refund.

Edward
Edward
stainrash
stainrashSydney, NSW

Do not buy from here

published

Would not buy anything from this website, very dodgy.. my last order arrived misisng the most valuable item with no notification or email from pushys. There excuse on the phone was 'oh it wasnt packed, its in another section of our factory you should get it soon..." oh ok because that seems normal?? No wonder you dont have google/facebook reviews active.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
VLWA
VLWAPerth, WA
  • 23 reviews
  • 8 likes

Good service

published

Purchased a few items from Pushy's online in the past and earlier this year as well.

Price is competitive and shipment timing is alright to WA despite the current situation.

Am satisfied with the range, prices and shipping times so far.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Disappointed customer
Disappointed customerSouth-Eastern Region, NSW

Terrible Service

published
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
J Jeffery
J JefferyPerth, WA
  • 2 reviews
  • 1 like

Very poor - slow postage & did not honour promotion

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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customer support good auspost not good

published

The only thing that makes the company not 5 stars is AUSPOST.
I recommend paying extra for express postage or couriers.

Monica gave me several calls regarding where my items were it’s just a shame they arrived late.

Thanks Monica I sincerely appreciate your efforts.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Belrose Dave
Belrose Dave
  • 15 reviews
  • 5 likes

Right part and good price

published

Straight forward ordering process, I knew the details of the Cassette I was looking for and the price was also good. Item arrived in timely manner, correct item and price good.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
O.O
O.OGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 8 likes

No stock during sales

published

You have no stock during black Friday and Cyber Monday sales but on the Tuesday when the discounts are finished you have stock? Very dodgy!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Jim
JimSydney, NSW
  • 2 reviews
  • 1 like

Poor shipping and communication

published

Charged $22.00 for shipping from Brisbane to Sydney and the item still hasn't arrived 2 days later. Sent emails to customer service and have not received any reply. I should have read the reviews on this company before I purchased from them.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Jim, Sorry to hear about the delay. Are you able to let me know your order number so I can chase up the support team? Kind Regards, PUSHYS

Jim
Jim

Thank you for your comment, I appreciate your assistance. The order has now been received (Order #360070566). But my concerns with respect to the shipping have been disregarded and the matter is now with NSW Fair Trading. Kind regards Jim

Poor customer service

published

Ordered some parts online, there was a problem with the website and my stuff was sent to the wrong address. Contacted them straight away but it was out of hours at 3:15pm. Order dispatched that afternoon and my parts were gone. No apology from pushys at all. They said it was delivered so too bad even though it was their fault it was sent to the wrong address.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Steven, Sorry to hear this. Can you please let me know your order number so the support team can look into this? Sorry we were unable to change your order in time. Kind Regards, Pushys

Initial issue but good outcome.

published

I ordered a bike from Pushy's which was on discount & showing multiple in stock, but a week later was told it was unavailable but they were able to work through a better solution in the end.

Incentivised Review No
Return Claim MadeNo

Questions & Answers

pemberton gerner
pemberton gernerasked
Pushys

I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered

No answers
Mr Edwards
Mr Edwardsasked
Pushys

Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?

1 answer
Pushys
Pushys O.Pushys

Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to customer.service@pushys.com.au with your order number and we can investigate this with the courier and ensure delivery happens ASAP.

Sam
Samasked
Pushys

I want to buy a shimano ultegra crankset 52/36 of which the price is $283.99. Is it a new or used one?

1 answer
Pushys
Pushys O.Pushys

Hi Sam,
This is a brand new crankset.
For any product inquiries you are best to contact customer.service@pushys.com.au
Kind Regards, PUSHYS

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Pushys

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CategoryOnline Shops and Bike ShopsBike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales OnlyNo, Sales Only
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