Purchase of spares
Seem very slow to process orders. Placed 2 orders for items stated as in stock one on Sunday night, the other on Monday morning. First arrived the following Friday the other is still sitting in QLD awaiting shipment. Not that helpful on the phone and omitted to tell me - despite me asking, that I would need another tool (that I was quite happy to buy) to remove my cassette.
Great customer service!
Always keen to answer the phone and listen to your query, or respond to your email within 1 - 2 business days... and importantly, come up with a satisfactory solution for their customers.
Thanks Pushys team. Chris
Purchased a few items from Pushy's online in the past and earlier this year as well.
Price is competitive and shipment timing is alright to WA despite the current situation.
Am satisfied with the range, prices and shipping times so far.
customer support good auspost not good
The only thing that makes the company not 5 stars is AUSPOST.
I recommend paying extra for express postage or couriers.
Monica gave me several calls regarding where my items were it’s just a shame they arrived late.
Thanks Monica I sincerely appreciate your efforts.
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Right part and good price
Straight forward ordering process, I knew the details of the Cassette I was looking for and the price was also good. Item arrived in timely manner, correct item and price good.
Great experience with Pushy’s. 3rd purchase but fell for the going cheap product offer.
Inner tubes with sealant for $9 but each tube has a faulty valve.
Stick to quality and you’ll be right.
Otherwise somewhat happy customer.
- Online Store
Initial issue but good outcome.
I ordered a bike from Pushy's which was on discount & showing multiple in stock, but a week later was told it was unavailable but they were able to work through a better solution in the end.
Online prices are not store prices but....
My original review had one star due to my gripe with online prices being much cheaper than store prices. This still gives me the dirts, however, I have purchased a few things through pushys online recently and the before, during, and in particular the after sales service I received from Conor at the Brisbane warehouse, has been outstanding. Following this sort of service I thought it only right to change my review to align better with my dealings with pushys online.
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to email@example.com with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
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