5 star customer service.
I ordered some wheels through Pushys and had dramas with their installation (local bike shop dramas, nothing to do with Pushys or the wheels in the end). I dealt with Tom from Pushys specifically, who was always helpful, patient and willing to get the problem solved. Also, the first guy I spoke to when originally ordering the wheels was super helpful too, but I've forgotten his name.
Anyway, I'd recommend them for sure. Thanks Tom.
- Online Store
Massive range and good brands of cycling gear, including shoes up to size 52, which is rare for an Australian retailer. Best of all, I live in Brisbane, so my order arrives on the *same day* that I place it! Order during the day, delivery around 7pm. I am so pleased to find a local online retailer operating at this level. So far, every experience has been perfect.
- Online Store
A lot of the negative feedback here seems to be people who bought the wrong product and want to blame someone else or people who found a cheaper price elsewhere later and want to blame pushys because they didn't do proper research. Dumb and Dumber. I always research if the product suits my bikes and always compare prices. I often find prices cheaper elsewhere but it has to be a lot cheaper because pushys delivers fast and my orders are always accurate and that's more important than a couple of bucks. They probably get 50% of my purchases. They don't have everything but they have my trust, and that's important in this world.
Customer service makes a difference
I have had several packages from these guys in the last few years. Great selection, prices and fast delivery. Seem no need to order from overseas anymore.
Latest package went missing, so needed to email them. All my emails were replied to, they were very helpful and friendly to deal with (thanks Carina!).
price dropped instantly after purchase and my review on their website was deleted
I purchased a cruzee bike for 160.99 4 days ago and just after the purchase, the price dropped instantly to 142.99. I am not saying the price should never drop. But instant price drop makes me like a fool. I asked the customer service if they are able to do a price rebate for me and instantly I got "No". That is fine. After that, I wrote a review on their website about this. You know what? My review disappeared! I even received their review verified email, which means I successfully submitted it.
- Online Store
Schwalbe Land Cruiser 50-559 26×2.00 Mountain Bike Tyres.
I purchase these tyres and they arrived today Tue 28th September 2021, They seem to have a lot of play when installing them on the Rim as they can fall off if you don't position them right, and when installing the tube you can just push them over the rim with out a tyre lever. So l secured the first one okay and installed it on the Mountain bike. Then the 2nd one peeled the tyre off the Rim when pumping it up and the tube popped out and expanding until it got stuck on the rim and punchered it. So l put a new tube in pumped it up and took it for...a spin around my block on the road. And the drag of these tyres are terrible its like your pushing up hill with the brakes half on. So I rang up Pushy's and spoke to the lady and told her l purchased these on recommendations of the review's that say they are good rolling on hard surfaces. She said that's entirely up to you when you go on these reviews and because you road on them there's nothing l can do. So how was l going to find out if they do the job they are meant to do unless I take the bike for a ride. So l'm stuck with bad tyres and I'll never trust Pushy's review's again. I am a genuine buyer but Pushy's review's are lies. And I just put a review on Pushy's because the lady said you can say what you want about the tyre you purchased. Don't buy them if you are looking for a fast tyre. I know its not Pushy's fault on my purchase but how are you suppose to buy something without trust in what's written on line.
I paid AU$109 for Castelli Pro V gloves that I later discovered on Castelli's own website for AU$65. What a rip off!!!
I just enquired about the Elite Nero smart rollers advertised at $1299. Then contacted a local retailer and discovered the RRP in Australia is $1099.95.
- Online Store
Fantastic Service & Great Range of Products
My nephew is a keen mountain bike enthusiast, and he recommended I buy from Pushys as he’s always been happy with their range, prices and service.
On that basis, I ordered a product from Pushys that was unfortunately damaged in transit. In my view, the damage was not caused by a lack of adequate packaging, but rather by the fact the item itself is very heavy and bulky, and would have been difficult to safely transport over long distances.
I contacted Pushys and their customer service team were most apologetic, and they sorted out the problem...in a friendly and efficient manner. In my humble opinion, it’s easy to be perceived as a good business when every aspect of the sales process goes smoothly, but the way a business conducts itself when there’s a problem is a true test of its customer service. I am very happy with the way Pushys managed my case, and will not hesitate to recommend them or buy from them in the future. Thanks Pushys! :)
Great customer service!
Always keen to answer the phone and listen to your query, or respond to your email within 1 - 2 business days... and importantly, come up with a satisfactory solution for their customers.
Thanks Pushys team. Chris
Excellent service and products
Just purchased another expensive bike supplement from pushys and the transaction was smooth and efficient. The wahoo kickr core was delivered within a week from Queensland to Victoria during the lockdown. The price was matched with wahoo 10% discount. It was packaged well. I have junpedd between pushys and mtb direct and also 99bikes. Got annoyed at 99bikes, local store, so will be buying more from pushys. I tend to get all my mtb parts and tools and other necessities from pushys to maintain my bikes. All delivered in a timely manner and without damage.continue the good work pushys team!
Legendary Customer Service
I emailed Pushys recently & enquired about thru axle adaptors that would allow me to connect my 2021 TCR to a new Wahoo Kickr. Within 1 day Tim from Customer Service had arranged for the adaptors to be delivered free of charge. Fantastic customer service & I'll continue to keep using Pushys for all my cycling purchases !
Great customer service - attention to detail - customer first approach
As a MTB Novice I Sent a email inquiry to the online team with some advice and guidance on replacement parts to freshen up my MTB (Front and Rear Brakes and a New Bell) - Customer service consultant Tim responded within minutes, provided me the right guidance, advice, support and the website was easy to use and navigate, priced well, and good old fashioned service.. Tim made the complex very simple.. will use Pushys again for all my furture biking needs and requirements.
- Online Store
Quick easy delivery
Ordered a Garmin 530 package from them online. Price was cheaper than others and it arrived quicker than expected without any issues.
Excellent online shop for all things cycling
I've purchased many thousand of dollars of stuff through Pushys, including the majority of parts for a few complete mountain bikes. I'm in Brisbane the same as them so keep that in mind about shipping speed, but their shipping is superb - often same day but more than 95% arrive by the next day. They refund without question, they will cancel orders no problem if it hasn't yet gone out. Frankly, other online retailers should take note.
To Edward below, you try to buy a sale item HEAVILY discounted, but it's gone (probably someone was checking out...
Product out of stock & poorly handled
I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to email@example.com with your order number and we can investigate this with the courier and ensure delivery happens ASAP.