Beware of exchange policy
I ordered a pair of the same type and size of tyres.
What arrived was one 28c and one 26c.
Pushys wanted me to pay return shipping costs when all I wanted to do was exchange.
Given that this was a picking error on their behalf, good customer service would:
1) ship replacement product
2) include prepaid return postage
So beware - there is no exchange even on incorrectly shipped products!
- Online Store
Don't Buy Footwear Online
Bought MTB shoes and Flat pedals to match from Pushys. Parcel arrived today. You beauty! No! A big disappointment. Shoes wrong size. My fault? Don't know EU sizes were advertised only. No problem, google size conversion for AUS because Pushys did give you that option. Google gave me eu 40 size for size 9 aus. Actually when they arrived it had the size comparison on the box and it stated I need a size eu 43.5 for aus 9 so Pushy take note. Their return policy fine if you want to pay out $18.95 for postage to get a refund. The flat pedals were not...in the box. Another disappointment! Rang customer support and was told that the warehouse maybe still unpacking stock????. I was not notified of this. Not good customer service so I rang back soon later and cancelled the pedals just in case that may be wrong to. This is one of the joys of shopping on line. I don't like writing bad reviews. This problem needed to be out there for others to be aware of.
Terrible customer service
I purchased a product from pushys and which did not fit as desired. Pushys refused to do an exchange and forced me to purchase a new one and also cover the cost of return. This is ridiculous as the cost of postage back to their location is excessive and I end up paying more for the return than discount I got on the product. Pushys really needs to up their game and follow a trend with every other retailer to offer free return postage and exchanges. Absolutely terrible that in this day and age they are treating customers with this terrible service. Won't ever be buying from them again!
Faulty Garmin Watch Waiting Waiting Waiting
Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating
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Slow returns process and poor customer service
Bought an expensive front light. After approx 15 uses it malfunctioned so I returned it for a warranty claim. Spoke to the customer service person on the phone before returning it and they said it should be a fast turn around. When I hadn’t heard anything after 7 business days I gave them a call. They said it had been dispatched to the manufacturer and I should hear back within 3 business days. 8 business days later I still hadn’t heard anything so I gave them another call. The customer service person I spoke to said that someone else was deali...ng with that warranty claim so they couldn’t give me an update. So a 15 days later I still haven’t heard anything and don’t know when I’ll get either a replacement light or a refund. What am I supposed to do for a light in the mean time? Buy another one I guess? In a separate order I bought a rear light. On first use it was clear the run time was way below the advertised run time. It also appeared to have an intermittent fault - it switched on by itself when I was mounting it to the frame then wouldn’t turn off using the on/off switch. So I returned that one under warranty as well. When I hadn’t heard anything after 13 days i gave customer service a call. I was then told that they had been testing it and couldn’t find a fault and therefore I wasn’t eligible for a refund. Why didn’t they contact me and tell me this rather than me having to chase them? And why couldn’t they accept that there could be an intermittent fault with this light? I would hardly go to the trouble of posting it back if there wasn’t! So after all that time and effort they are just going to post me back the old light (now more used than when I sent it to them after their numerous ‘test’ runs). I wonder how long they would have waited to post it back if I hadn’t chased them up by phone? Very poor customer service. Pushys use to be my go to store but in the future it will now only be an absolute last resort if there’s an item I really need and I can’t find it anywhere else.
Second hand item at the price of new!
I recently bought Koo open sunglasses from them online. I was sent the used glasses with scratches on the lens and dirty nose piece. Also the extra nose sock missing. Won't reply to your emails and complaints as well.
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to firstname.lastname@example.org with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
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