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Pushys

Pushys

Online Store, Physical Store (See All)
3.4 from 168 reviews · View Statistics
See the Best Bike Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Pushys

Reviews

3.8
24 reviews
  • Product Quality
    4.5 (16)
  • Return Claim MadeYes (18) · No
  • Shipping
    4.8 (11)
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The best service I’ve ever received

published

Received amazing service from kaiden after a mistake that I made resulted in damage to a new bike. Kaiden arranged a new part to be sent from Canada and kept me well informed through the process. Couldn’t have asked for a better result.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Scott T.
Scott T.Richmond-Tweed, NSW

Above and beyond

published

The team at Pushys did such a great job in matching my daughter’s odd coloured bike with some matching pedals in stock. They could not have been more helpful or understanding. Great customer service with an awesome result.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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osulls1
osulls1Sydney, NSW

Fantastic Customer Service - Amazing!

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
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Dan Offer
Dan OfferAU
  • 6 reviews
  • 3 likes

Customer Service

published

I had a problem with my delivery with my bike wheel.

They accepted the problem and handled it, replacing the original wheel.

Thank you.

Incentivised Review No
Return Claim MadeYes
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Bike purchase

published

Awesome service guys. Really. Tim managed my order and was really helpful, and responsive.

Have bought all my cycling gear here so far and I don't see that changing.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Alex K.
Alex K.South East Queensland, QLD

Pushys Customer Service

published

Great service provided by Courtney and Tom upgrading a warranty Wahoo Element Bolt replacement to Wahoo Element Roam. I was kept informed of progress

Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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Adam D.
Adam D.Greater Melbourne (Outer), VIC

Great online experience and World Topping Returns procedure

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Pushys
Pushys O.Pushys

Hi Adam, Thanks so much for kind review. I will be sure to pass on this great feedback to Conor, Courtney and the team!

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Mark P.
Mark P.Perth, WA

Great Warranty Service

published

Had an issue with a razor electric scooter and they were responsive and helpful in organising a replacement with the distributor. Would recommend for prices and service over may others!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Alva C.
Alva C.Northern Region, NSW

After quite a bit of hassle, all good in the end

published

Item was incorrectly described on the website. Arranged for an exchange, but got a refund instead. Got annoyed and got a good deal on the desired exchange item as compensation.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Sam H.
Sam H.Sydney Surrounds, NSW
  • 2 reviews

Pushys service is No. 1

published

Pushys Team are always responsive, knowledgeable and helpful. Their delivery is super quick and their product range excellent . Website is easy to use - indeed I’d rate them 10 out of 10.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Tony B.
Tony B.Greater Melbourne (Metropolitan), VIC

Prompt delivery, great price, excellent range & simple replacement of a faulty item.

published

I bought 4 Azur 750/25 Lumens USB Light Sets from Pushys & they were easily the best bang for buck for a bright front & rear light set for my family's 4 bikes. I'd shopped around & none of the other stores I've used before could come close to $50 a pop for a set as bright as these. They arrived quickly & when one of the brake lights failed to charge on USB there was no question, they quickly sent a replacement. Who could ask for more?

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
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Ryan S.
Ryan S.South East Queensland, QLD

Great Customer Service with Fast Delivery

published

I submitted my order late on a Friday afternoon and was delivered on the Monday - Super fast turn around. One of the items was only a Small size, the description of the product was a bit off. However the crew there were responsive in working it out and offering exchange / refund. So by Tuesday morning the issue is sorted!

Will definitely use them again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Bike Shops

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Good customer service and prompt delivery/pickup for available items

published

I've had many purchases from Pushys over the last couple of years that have been hassle free. Pickup from their Salisbury warehouse is normally available within a short time after purchase for in-stock items. Pushys recently went the extra mile with a warranty claim that was initially rejected by the manufacturer. At my request this was resolved within a relatively short time and a new item received. Their prices are reasonable. My only suggestion would be to carry a wider range of brands and products, so it's 4.5 star review rounded to 5.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
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Angelo
Angelo
  • 2 reviews

One of the only online stores I trust when it comes to cycling

published

I have ordered numerous items from pushys.

This month was my first experience with a true warranty claim, it was smooth regardless of the delay (due to covid no doubt) still smooth! I highly recommend them!

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Pushys
Pushys O.Pushys

Hi Angelo, thanks for the review and your patience during COVID. Kind Regards, Pushys

Angelo
Angelo

keep up the amazing service!

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Craig U
Craig USouth East Queensland, QLD

Great service

published

I was extremely pleased with the service provided to me by Pushys. I ordered a number of items that were all supplied within 48 hours. Unfortunately one of the bike lights that I purchased did not work properly, but one phone call to the support staff resolved the issue with no fuss - a replacement light dispatched immediately. As a first time customer, I was impressed by their excellent serevice.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

pemberton gerner
pemberton gernerasked
Pushys

I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered

No answers
Mr Edwards
Mr Edwardsasked
Pushys

Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?

1 answer
Pushys
Pushys O.Pushys

Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to customer.service@pushys.com.au with your order number and we can investigate this with the courier and ensure delivery happens ASAP.

Sam
Samasked
Pushys

I want to buy a shimano ultegra crankset 52/36 of which the price is $283.99. Is it a new or used one?

1 answer
Pushys
Pushys O.Pushys

Hi Sam,
This is a brand new crankset.
For any product inquiries you are best to contact customer.service@pushys.com.au
Kind Regards, PUSHYS

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Pushys

Details

Compare both Pushys
CategoryOnline Shops and Bike ShopsBike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales OnlyNo, Sales Only
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