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Pushys
3.4 from 167 reviews · View Statistics
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Reviews

  • Product Quality
    1.4 (16)
  • Return Claim MadeYes (6) · No (18)
  • Shipping
    1.6 (12)
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price dropped instantly after purchase and my review on their website was deleted

published

I purchased a cruzee bike for 160.99 4 days ago and just after the purchase, the price dropped instantly to 142.99. I am not saying the price should never drop. But instant price drop makes me like a fool. I asked the customer service if they are able to do a price rebate for me and instantly I got "No". That is fine. After that, I wrote a review on their website about this. You know what? My review disappeared! I even received their review verified email, which means I successfully submitted it.

Product Quality
5/5
Shipping
5/5
Bigb
BigbSydney, NSW

Schwalbe Land Cruiser 50-559 26×2.00 Mountain Bike Tyres.

published
Product Quality
1/5
Shipping
4/5
Pushys
Pushys O.Pushys

Hi There, Thanks for the feedback and sorry to hear about your experience with the tyres. All of our reviews on the product are from verified buyers, I am sorry that they were not consistent with your experience. Kind Regards, Pushys

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0.0
(1,234)
Kevin
KevinCanberra 2600, ACT
  • 5 reviews
  • 2 likes

so hit and miss

published

From the review scores you can tell it is hit or miss . either 5 star or one. This is my experience but unfortunately it is a miss for last several visits. Their service department is a bit of a shambles.
One time i left bike there (it had been booked i for day of drop off) went away of 3 weeks holiday. Came back and bike still not serviced.
Now i have been waiting on a part for over 7 weeks (they said 4 at worst case). They said they would ring distributor and get back to me. Im still waiting to check if the part has actually been ordered.
Now im thinking of selling the branded bike and going to trek or specialised (other local bike stores).
This is a real shame as they use to be such a great grass roots store.

Product Quality
3/5
Incentivised Review No
Peppy
PeppyGreater Melbourne (Inner), VIC

Inflated prices

published

I paid AU$109 for Castelli Pro V gloves that I later discovered on Castelli's own website for AU$65. What a rip off!!!

I just enquired about the Elite Nero smart rollers advertised at $1299. Then contacted a local retailer and discovered the RRP in Australia is $1099.95.

Buyer beware!

Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Peppy, Thanks for reaching out and sorry you had this experience. If you reach out to our customer service team we do price match items. Kind Regards, Pushys.

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Yousaidthat
YousaidthatSydney, NSW
  • 2 reviews
  • 3 likes

Beware of exchange policy

published

I ordered a pair of the same type and size of tyres.
What arrived was one 28c and one 26c.

Pushys wanted me to pay return shipping costs when all I wanted to do was exchange.

Given that this was a picking error on their behalf, good customer service would:
1) ship replacement product
and
2) include prepaid return postage

So beware - there is no exchange even on incorrectly shipped products!

Incentivised Review No
Return Claim MadeYes
Elaine de Vos
Elaine de VosGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Totally disappointed in the customer service received

published

I purchased a Garmin watch through Catch and Pushys was the provider. I experienced a malfunctioned. I contacted Catch who put me in contact with Pushys. I have been communicating with Pushys since the 24th of July with no progress on this case has been made at at today 4 August. I contacted Garmin myself today and the situation was resolved immediately!

Absolutely poor customer service Pushys!

Incentivised Review No
Frank
Frank
  • 3 reviews
  • 2 likes

Helium Biknd Bike bag marketing misrepresentation

published

Pushys contradict Biknd themselves who say road bikes only. Helium Biknd bag is not suitable for certain MTBs (apart from wheel base) Duallie 29ers of any wheel base unlikely to work without dismantling bike or wheels into many pieces

Incentivised Review No
thedge
thedgeHunter Region, NSW
  • 6 reviews
  • 1 like

Don't Buy Footwear Online

published
Product Quality
1/5
Shipping
1/5

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0.0
(1,234)

Fail to abide by Australian Consumer Law. Will not honour warranty. Do not buy from here.

published

More than 2 months later and still won't provide remedy for a defective item.
Aggressive attitude and failing to abide by Australian Consumer Law when quoted.

Incentivised Review No
Pushys
Pushys O.Pushys

Hi There, thanks for reaching out and sorry to hear about your negative experience. As discussed this warranty is being processed and you should receive a refund shortly. Kind Regards, Pushys

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Edward
EdwardMetropolitan Adelaide, SA

Product out of stock & poorly handled

published

I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.

Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Edward, Sorry you were not pleased with the result. As discussed Pushys was happy to replace this item with a similar value jersey or a refund.

Edward
Edward
stainrash
stainrashSydney, NSW

Do not buy from here

published

Would not buy anything from this website, very dodgy.. my last order arrived misisng the most valuable item with no notification or email from pushys. There excuse on the phone was 'oh it wasnt packed, its in another section of our factory you should get it soon..." oh ok because that seems normal?? No wonder you dont have google/facebook reviews active.

Product Quality
1/5
Shipping
1/5

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0.0
(1,234)
Disappointed customer
Disappointed customerSouth-Eastern Region, NSW

Terrible Service

published
Incentivised Review No
Return Claim MadeNo
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J Jeffery
J JefferyPerth, WA
  • 2 reviews
  • 1 like

Very poor - slow postage & did not honour promotion

published
Product Quality
2/5
Shipping
1/5
Cariant B.
Cariant B.Canberra 2600, ACT

Don't buy from Pushy's Fyshwick if you want to get any aftersales services

published

Five bikes from them in 24 months, four of them high spec e-bikes and they still can't look after you. 274km on my Rocky Mountain e-bike and it's out of action with a major warranty issue right before a week away riding with my family. You'd think they would be able to do something, a standard loan mountain bike would have been fine, but not a chance. I feel completely ripped off. Be very careful if you buy anything from them. It's all about the profit and nothing about the customer. So appalled and disgusted.

Product Quality
1/5
Incentivised Review No
brama b.
brama b.Mawson 2607, ACT
  • 2 reviews
  • 2 likes

Poor product quality. Not happy with customer service.

published

Bought a Wahoo Tickrfit for my wife from the Fyshwick store about 9 months ago. It stopped working after 7 months. Sent it back to the Fyshwick store about a month ago. Still waiting for an outcome. Extremely poor service . Surely if I were to go in to buy a new one they would have got one in within a couple of weeks max. Not impressed with Wahoo product quality and don't think much of Pushys Fyshwick customer service.

Incentivised Review No
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Questions & Answers

pemberton gerner
pemberton gernerasked
Pushys

I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered

No answers
Mr Edwards
Mr Edwardsasked
Pushys

Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?

1 answer
Pushys
Pushys O.Pushys

Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to customer.service@pushys.com.au with your order number and we can investigate this with the courier and ensure delivery happens ASAP.

Sam
Samasked
Pushys

I want to buy a shimano ultegra crankset 52/36 of which the price is $283.99. Is it a new or used one?

1 answer
Pushys
Pushys O.Pushys

Hi Sam,
This is a brand new crankset.
For any product inquiries you are best to contact customer.service@pushys.com.au
Kind Regards, PUSHYS

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CategoryOnline Shops and Bike ShopsBike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales OnlyNo, Sales Only
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