Appalling customer service
We arrived from vic yesterday and was so excited to go to the store (fyshwick) to buy a few stuffs which i've seen on the pushy's website.grabbed my friend as soon as we dropped our stuffs down.when we arrived in the store i was so overwhelmed with the stuffs they have,after all its a massive store!my excitement turned in to a very big disappointment when i started talking to one of the staff.to described him,short hair wearing an oversized polo uniform.sarcastic and very condescending the way he spoke to me.that feeling of being racially treat...ed differently!!! i didn't know that the store operates differently from the website as they are a franchise.all my questions were based from what i saw from the sale in the website.he was quite irate explaining how things works between the website and the store.so realizing the sarcasm my expression from friendly to serious and geez what a change in his attitude.moving on,i spoke to a very serious looking staff,chubby and just no expression in his face.just straight forward that's were they are...and we don't have them...the only person i was so impreeesed was the young tall guy in the helmet section.very friendly and helpful and not to mention very knowledgable.ss a complement i said to him why can't his other colleagues be like him! I don't know the people i dealt with personally obviously and i must admit that we have our own bad days and good days affecting our day to day life but guys come on you can do better please.
I feel very lucky to have received my items undamaged considering they were completely unprotected. The lack of protective packaging is pathetic, I can't believe how lazy the people at Pushys must be to not include such a basic thing.
Mind numbingly slow to WA
I want to support Australian businesses but really making it hard. Ordered on April 19th, delivery to Perth Metro.
Still waiting. Amazingly it's still within Australia Posts delivery window until Wednesday. I actually had the option of ordering from a well known international competitor but decided to keep it local. I've since placed an order with them, a week later, and received the order today.
The Covid 19 argument doesn't fly with me, as of today:
- No notice that I can see on their website saying orders might be delayed
- No option to u...
On-going problems with poorly packed damaged and incomplete items
To be honest I would rate pushys as 'fair' - there is some good and some bad. The 'bad' has mainly to do with the quality of their packaging and delivery service and condition that my orders have often arrived in. I have made multiple orders with pushys online over the last few years. Almost without exception (I actually can't remember any exceptions, although there may have been some) my orders have arrived poorly packaged and the contents have often been damaged as a result. In other cases there have been bits missing from the items I have or...dered or the items have been 'shop soiled' or look like they have been dragged across the warehouse floor. Examples over the years include the following: - Orders of gels - On multiple occassions these orders have arrived with all of the gel boxes crushed/ open, with individual gels scattered all over the main packaging box. In two cases several of the gel sachets had 'burst' open resulting in a sticky mess over the rest of the order (not to mention the loss of actual gels I had paid for). I reported this and they said they would replace the items if I sent the order back - I didn't because it was more effort than it was worth. - Garmin order (Extrex 20x) - arrived in its original box but the box had clearly been opened and was crushed and torn. The charge cable, instructions and other original paperwork were missing. I reported this and they sent me a new cable. - Bike chain lube and cleaning products - Lid on bottle of tri-flow oil was not sealed and the entire contents of the box was covered in oil. I reported this and they sent me a new bottle of oil. - On sale cycling clothing - Clothing was cheap but packaging was filthy, the items were shop soiled (old stuff that had been sitting on the floor of the warehouse for some time?) and the sizing/fitting was very odd (in other words there was an extremely good reason that these items were being sold cheaply). - Order comprising multiple items including lights and bike cleaning products - The box the order was packaged in was secured with one small strip of tape and was all but destroyed when I picked it up from the post office. The contents of the box was not secured with any form of packaging, and one of the component items fell out of the gaping hole in the box when I picked it up from the post office. Miraculously everything was still in the box but the items looked like they had been dragged across the shop floor (including damaged packaging). The lid was missing from a can of degreaser, although on this occassion the contents had not spilt. The plastic packaging of other individual items was broken - probably as a result of heavier items being dropped on them or because the items had been previously removed from packaging and stuffed back in. I reported this and they offered a store credit of $40 - this of course would require spending more money at their store. I could go on but its not worth it. I will now only consider using this company if I can't find the product anywhere else for a reasonable price. I would rather pay more for a totally new and undamaged item than deal with more of this.
Give Your Bike that Department Store Weeble Wobble for 4x the Price
Wish I'd read the reviews here first. Tyre descriptions were incorrect, indicating a better grade than actual. Beaded 29"x2 tyres were twisted, folded and jammed in a satchel bag. Beads are all kinked and even the rubber has permanent folds.
still not delivered
paid extra for next day Auspost delivery and more than a week later it's not here. Missed my wife's birthday today which was the purpose of the present. Pretty disappointed
Great if there's no problems, hard work if you need to return
I returned a bike bag that had numerous problems - it advertised that it would fit my bike, but didn't, and a part of the bag was just plain not compatible with through axle frames, even though the bag supports them. As far as I was concerned, the bag was not as advertised and not fit for purpose.
However, they will only refund the purchase price of the item, not the shipping, even in this scenario! Therefore, I have no bike bag and am $100 out of pocket for shipping in both directions (it's a big and heavy item).
What I've learned? Only buy the small stuff - parts etc. Anything bigger that might need to be returned, don't bother.
I'm not sure who's fault it is, but delivery has been 3 1/2 weeks and counting. I realise things happen and I was prepared to wait, but when I phoned Pushys to query the delivery, I was told, yes we will check with the courier and get back to you etc - but I never heard back - if they had just updated me, I wouldn't have bothered with the bad review. I have since contacted the courier and it's in their hands. Still waiting
Order on Hold for a ~week. Should have already been delivered same day. Charged my credit card anywa
A while ago, I made an order. I was curious why I hadn't gotten a dispatch email. Pushys claimed it would be same day dispatch, and it would whip within one day. I logged into my account and it said my order was, 'on hold,' without explanation. I messaged customer service, and then I got this email:
"Dear customer, to protect our customers from fraud we use a state of the art fraud prevention system. Your order has been randomly selected and triggered this verification system. Your order is currently on hold so we can verify you are the card h...
Very slow shipping
It took longer for my parcel to travel from Queensland to Melbourne ($12) than a similar sized package on free shipping from Northern Ireland. Wont be dealing with them again.
Very poor service from very unknowledgable staff
Bought a car bike carrier from Pushys in fyshwick. They knew next to nothing about the product. I had to google and figure out which components i needed myself... next time I'll visit a roof rack store. Also bought a jersey at the store. The tag said $170. They ended up charging $25 for it because it was last years stock. Which is great .... but they didn't even know it was on sale until it popped up on their system (also brings home how large markups are but that's everywhere i guess). Overall impression of the service is complete chaos. On the upside i would say that they have a great range of products.
Service average at best...
Purchased an item that died within a week of receiving it (not their fault). Went directly to the manufacturer who told me they were out of stock and would be quicker to get a replacement from Pushys. Instead of putting the customer first, Pushys went to the manufacturer themselves so I have to wait for over a month to get one anyway when Pushys have them available right now (and I was a new customer who literally had the item for four days!). If I want a refund I have to once again fill in more paperwork and go through Pushys, which will take ...another two weeks. All for something I had for merely days and paid around $700 for. Staying with the amazing manufacturer and waiting for them to replace the item as I have dealt with them in the past. Won't be buying from Pushys ever again.
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to email@example.com with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
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