Reviewer Photos & Videos
price dropped instantly after purchase and my review on their website was deleted
I purchased a cruzee bike for 160.99 4 days ago and just after the purchase, the price dropped instantly to 142.99. I am not saying the price should never drop. But instant price drop makes me like a fool. I asked the customer service if they are able to do a price rebate for me and instantly I got "No". That is fine. After that, I wrote a review on their website about this. You know what? My review disappeared! I even received their review verified email, which means I successfully submitted it.
- Online Store
Schwalbe Land Cruiser 50-559 26×2.00 Mountain Bike Tyres.
I purchase these tyres and they arrived today Tue 28th September 2021, They seem to have a lot of play when installing them on the Rim as they can fall off if you don't position them right, and when installing the tube you can just push them over the rim with out a tyre lever. So l secured the first one okay and installed it on the Mountain bike. Then the 2nd one peeled the tyre off the Rim when pumping it up and the tube popped out and expanding until it got stuck on the rim and punchered it. So l put a new tube in pumped it up and took it for...a spin around my block on the road. And the drag of these tyres are terrible its like your pushing up hill with the brakes half on. So I rang up Pushy's and spoke to the lady and told her l purchased these on recommendations of the review's that say they are good rolling on hard surfaces. She said that's entirely up to you when you go on these reviews and because you road on them there's nothing l can do. So how was l going to find out if they do the job they are meant to do unless I take the bike for a ride. So l'm stuck with bad tyres and I'll never trust Pushy's review's again. I am a genuine buyer but Pushy's review's are lies. And I just put a review on Pushy's because the lady said you can say what you want about the tyre you purchased. Don't buy them if you are looking for a fast tyre. I know its not Pushy's fault on my purchase but how are you suppose to buy something without trust in what's written on line.
so hit and miss
From the review scores you can tell it is hit or miss . either 5 star or one. This is my experience but unfortunately it is a miss for last several visits. Their service department is a bit of a shambles.
One time i left bike there (it had been booked i for day of drop off) went away of 3 weeks holiday. Came back and bike still not serviced.
Now i have been waiting on a part for over 7 weeks (they said 4 at worst case). They said they would ring distributor and get back to me. Im still waiting to check if the part has actually been ordered.
Now im thinking of selling the branded bike and going to trek or specialised (other local bike stores).
This is a real shame as they use to be such a great grass roots store.
I paid AU$109 for Castelli Pro V gloves that I later discovered on Castelli's own website for AU$65. What a rip off!!!
I just enquired about the Elite Nero smart rollers advertised at $1299. Then contacted a local retailer and discovered the RRP in Australia is $1099.95.
Beware of exchange policy
I ordered a pair of the same type and size of tyres.
What arrived was one 28c and one 26c.
Pushys wanted me to pay return shipping costs when all I wanted to do was exchange.
Given that this was a picking error on their behalf, good customer service would:
1) ship replacement product
2) include prepaid return postage
So beware - there is no exchange even on incorrectly shipped products!
Great customer service!
Always keen to answer the phone and listen to your query, or respond to your email within 1 - 2 business days... and importantly, come up with a satisfactory solution for their customers.
Thanks Pushys team. Chris
Totally disappointed in the customer service received
I purchased a Garmin watch through Catch and Pushys was the provider. I experienced a malfunctioned. I contacted Catch who put me in contact with Pushys. I have been communicating with Pushys since the 24th of July with no progress on this case has been made at at today 4 August. I contacted Garmin myself today and the situation was resolved immediately!
Absolutely poor customer service Pushys!
Helium Biknd Bike bag marketing misrepresentation
Pushys contradict Biknd themselves who say road bikes only. Helium Biknd bag is not suitable for certain MTBs (apart from wheel base) Duallie 29ers of any wheel base unlikely to work without dismantling bike or wheels into many pieces
- Online Store
Don't Buy Footwear Online
Bought MTB shoes and Flat pedals to match from Pushys. Parcel arrived today. You beauty! No! A big disappointment. Shoes wrong size. My fault? Don't know EU sizes were advertised only. No problem, google size conversion for AUS because Pushys did give you that option. Google gave me eu 40 size for size 9 aus. Actually when they arrived it had the size comparison on the box and it stated I need a size eu 43.5 for aus 9 so Pushy take note. Their return policy fine if you want to pay out $18.95 for postage to get a refund. The flat pedals were not...in the box. Another disappointment! Rang customer support and was told that the warehouse maybe still unpacking stock????. I was not notified of this. Not good customer service so I rang back soon later and cancelled the pedals just in case that may be wrong to. This is one of the joys of shopping on line. I don't like writing bad reviews. This problem needed to be out there for others to be aware of.
Fail to abide by Australian Consumer Law. Will not honour warranty. Do not buy from here.
More than 2 months later and still won't provide remedy for a defective item.
Aggressive attitude and failing to abide by Australian Consumer Law when quoted.
Product out of stock & poorly handled
I have bought several items from Pushy's.
One was a discounted and discontinued jersey which was 'in-stock' online. When they told me actually it was out of stock, instead of sending me any similar current jersey as a replacement as requested they offered either a refund or to pay more to buy the current model. I wasn't impressed. I run an e-comm business and if we make a mistake we will absorb a loss if necessary to meet or exceed customer expectations. In this case I expected to get a similar product at the same price. It ended in a refund so I am unimpressed.
Do not buy from here
Would not buy anything from this website, very dodgy.. my last order arrived misisng the most valuable item with no notification or email from pushys. There excuse on the phone was 'oh it wasnt packed, its in another section of our factory you should get it soon..." oh ok because that seems normal?? No wonder you dont have google/facebook reviews active.
Purchased a few items from Pushy's online in the past and earlier this year as well.
Price is competitive and shipment timing is alright to WA despite the current situation.
Am satisfied with the range, prices and shipping times so far.
Purchased two bikes - one off the floor, another ordered which we were told would take a week to arrive. First sales person couldn't help with any of our enquires. Finally got to speak with someone who could. At the time of purchase, I had to pay full amount for both bikes ($5k) notwithstanding one was on order. I also purchased 2 helmets. There was no discounting, but they did provide two free bottle holders for us to fit to the bikes.
The bike on order finally arrived six weeks later. At no point did anyone contact me with updates on E...
- Online Store
Very poor - slow postage & did not honour promotion
Pricing was fair, not the cheapest but not the most expensive
Website quotes that they will ship usually the same day, if not the next day. Ordered on Thursday 28th January, did not ship until the afternoon of Tuesday the 2nd February - over 4 days after the date of order, even taking the weekend out it should’ve shipped Friday 29th January not the following Tuesday.
I then get an email to advise that the “free gift” with every order over $x value was not available, rather than substitute for something else, they send nothing.
They don’t sup...ply tracking info unless you ask - presumably so people don’t catch them out on their broken promises with shipping delays. You’d think the store would at least send “express” when they delayed dispatch so much - not these guys..... standard slow parcel post. Would’ve received it faster had I have ordered from Amazon or another international seller Just shows, there is no value or reward in buying locally
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to email@example.com with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
Get an answer from our members and Pushys representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.