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Pushys
3.3 from 162 reviews · View Statistics
See the Best Bike Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Pushys

Reviews

  • Product Quality
    3.9 (62)
  • Return Claim MadeYes (20) · No (52)
  • Shipping
    4.0 (46)
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price dropped instantly after purchase and my review on their website was deleted

published

I purchased a cruzee bike for 160.99 4 days ago and just after the purchase, the price dropped instantly to 142.99. I am not saying the price should never drop. But instant price drop makes me like a fool. I asked the customer service if they are able to do a price rebate for me and instantly I got "No". That is fine. After that, I wrote a review on their website about this. You know what? My review disappeared! I even received their review verified email, which means I successfully submitted it.

Product Quality
5/5
Shipping
5/5

Delivery and Price

published

Delivery service is great, Pushys provides emails with updates on the delivery of your purchase, from sent, transfer, out-for delivery to delivered.

Price on my product was less than other sites

Incentivised Review No

Other Bike Shops

 
 

0.0
(1,234)
Bigb
BigbSydney, NSW

Schwalbe Land Cruiser 50-559 26×2.00 Mountain Bike Tyres.

published
Product Quality
1/5
Shipping
4/5
Pushys
Pushys O.Pushys

Hi There, Thanks for the feedback and sorry to hear about your experience with the tyres. All of our reviews on the product are from verified buyers, I am sorry that they were not consistent with your experience. Kind Regards, Pushys

Kevin
KevinCanberra 2600, ACT
  • 5 reviews
  • 2 likes

so hit and miss

published

From the review scores you can tell it is hit or miss . either 5 star or one. This is my experience but unfortunately it is a miss for last several visits. Their service department is a bit of a shambles.
One time i left bike there (it had been booked i for day of drop off) went away of 3 weeks holiday. Came back and bike still not serviced.
Now i have been waiting on a part for over 7 weeks (they said 4 at worst case). They said they would ring distributor and get back to me. Im still waiting to check if the part has actually been ordered.
Now im thinking of selling the branded bike and going to trek or specialised (other local bike stores).
This is a real shame as they use to be such a great grass roots store.

Product Quality
3/5
Incentivised Review No
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Peppy
PeppyGreater Melbourne (Inner), VIC

Inflated prices

published

I paid AU$109 for Castelli Pro V gloves that I later discovered on Castelli's own website for AU$65. What a rip off!!!

I just enquired about the Elite Nero smart rollers advertised at $1299. Then contacted a local retailer and discovered the RRP in Australia is $1099.95.

Buyer beware!

Incentivised Review No
Return Claim MadeNo
Pushys
Pushys O.Pushys

Hi Peppy, Thanks for reaching out and sorry you had this experience. If you reach out to our customer service team we do price match items. Kind Regards, Pushys.

Franc Rebernik
Franc RebernikSydney, NSW
  • 4 reviews
  • 6 likes

Excellent Customer Service..

published

Just spoke to Connor in Pushys Customer Service and am more than happy with the service provided. It's very refreshing dealing and speaking with someone who is polite and eager to help. Five Star Rating for Connor - Note to Pushys Management, give this man a pay rise.

Incentivised Review No
Yousaidthat
YousaidthatSydney, NSW
  • 2 reviews
  • 3 likes

Beware of exchange policy

published

I ordered a pair of the same type and size of tyres.
What arrived was one 28c and one 26c.

Pushys wanted me to pay return shipping costs when all I wanted to do was exchange.

Given that this was a picking error on their behalf, good customer service would:
1) ship replacement product
and
2) include prepaid return postage

So beware - there is no exchange even on incorrectly shipped products!

Incentivised Review No
Return Claim MadeYes

Fantastic Service & Great Range of Products

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)

The best service I’ve ever received

published

Received amazing service from kaiden after a mistake that I made resulted in damage to a new bike. Kaiden arranged a new part to be sent from Canada and kept me well informed through the process. Couldn’t have asked for a better result.

Product Quality
5/5
Shipping
5/5
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Steve
SteveGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Excellent service and products

published

Just purchased another expensive bike supplement from pushys and the transaction was smooth and efficient. The wahoo kickr core was delivered within a week from Queensland to Victoria during the lockdown. The price was matched with wahoo 10% discount. It was packaged well. I have junpedd between pushys and mtb direct and also 99bikes. Got annoyed at 99bikes, local store, so will be buying more from pushys. I tend to get all my mtb parts and tools and other necessities from pushys to maintain my bikes. All delivered in a timely manner and without damage.continue the good work pushys team!

Product Quality
5/5
Shipping
5/5
Elaine de Vos
Elaine de VosGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Totally disappointed in the customer service received

published

I purchased a Garmin watch through Catch and Pushys was the provider. I experienced a malfunctioned. I contacted Catch who put me in contact with Pushys. I have been communicating with Pushys since the 24th of July with no progress on this case has been made at at today 4 August. I contacted Garmin myself today and the situation was resolved immediately!

Absolutely poor customer service Pushys!

Incentivised Review No

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0.0
(1,234)
Scott
ScottSydney Surrounds, NSW

Legendary Customer Service

published

I emailed Pushys recently & enquired about thru axle adaptors that would allow me to connect my 2021 TCR to a new Wahoo Kickr. Within 1 day Tim from Customer Service had arranged for the adaptors to be delivered free of charge. Fantastic customer service & I'll continue to keep using Pushys for all my cycling purchases !

Product Quality
5/5
Shipping
5/5
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Hassle free warranty claim

published

Had a stress free warranty claim through pushys. Very happy with there customer service, communication was on point too. Yewwww

Shipping
5/5
Incentivised Review No
wrxbigbill
wrxbigbillNew South Wales
  • 4 reviews
  • 1 like

Great customer service - attention to detail - customer first approach

published

As a MTB Novice I Sent a email inquiry to the online team with some advice and guidance on replacement parts to freshen up my MTB (Front and Rear Brakes and a New Bell) - Customer service consultant Tim responded within minutes, provided me the right guidance, advice, support and the website was easy to use and navigate, priced well, and good old fashioned service.. Tim made the complex very simple.. will use Pushys again for all my furture biking needs and requirements.

Product Quality
5/5
Shipping
5/5
Sam
SamGreater Melbourne (Inner), VIC
  • 8 reviews
  • 5 likes

Quick easy delivery

published

Ordered a Garmin 530 package from them online. Price was cheaper than others and it arrived quicker than expected without any issues.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

pemberton gerner
pemberton gernerasked
Pushys

I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered

No answers
Mr Edwards
Mr Edwardsasked
Pushys

Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?

1 answer
Pushys
Pushys O.Pushys

Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to customer.service@pushys.com.au with your order number and we can investigate this with the courier and ensure delivery happens ASAP.

Sam
Samasked
Pushys

I want to buy a shimano ultegra crankset 52/36 of which the price is $283.99. Is it a new or used one?

1 answer
Pushys
Pushys O.Pushys

Hi Sam,
This is a brand new crankset.
For any product inquiries you are best to contact customer.service@pushys.com.au
Kind Regards, PUSHYS

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Pushys

Details

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CategoryOnline Shops and Bike ShopsBike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales OnlyNo, Sales Only
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