Super fast service, cheapest price I could find
I ordered a pair of MTB shorts from their website late at night, before I got up in the morning I'd received an email saying it was shipped. Super happy.
I was extremely pleased with the service provided to me by Pushys. I ordered a number of items that were all supplied within 48 hours. Unfortunately one of the bike lights that I purchased did not work properly, but one phone call to the support staff resolved the issue with no fuss - a replacement light dispatched immediately. As a first time customer, I was impressed by their excellent serevice.
- Online Store
Excellent customer service
I ordered items from two Australian online stores late on Wednesday the 13th. My package from Pushys arrived the following Monday. One of the orders was missing a Neostrack plate. I immediately phoned customer service who sorted it there and then. His response to my query was immediate, professional and friendly. The missing plate arrived 3 days later. All the while I'm still awaiting my order from the other online store.
I recently required an exchange of an item (manufacturers fault not Pushys) and had the pleasure of dealing with Conor Claffey. The exchange was seamless from start to finish without an hassle or inconvenience and Conor was the complete professional expediting the exchange. I would highly recommend Pushys online to anyone. Conor you are a credit to the organization. Job well done mate
- Online Store
Super fast/ Regional W.A
Made an online order late on Wednesday evening. The products were dispatched Thursday morning and arrived Monday morning. I live in a regional town in W.A and am super impressed with Pushy's promptness. I will definitely be using their services again.
Mind numbingly slow to WA
I want to support Australian businesses but really making it hard. Ordered on April 19th, delivery to Perth Metro.
Still waiting. Amazingly it's still within Australia Posts delivery window until Wednesday. I actually had the option of ordering from a well known international competitor but decided to keep it local. I've since placed an order with them, a week later, and received the order today.
The Covid 19 argument doesn't fly with me, as of today:
- No notice that I can see on their website saying orders might be delayed
- No option to u...
Great price on the items (bicycle rack and lezyne bike pump)
Received in 2 days, bulky order, free shipping.
I was notified of shipped status and given a tracking number the morning after purchase.
Will certainly be back and happy to recommend.
Great help advice for the right bike for me.
Not knowing 100% on the in and outs of E mountain bikes it took me a few weeks and quite a few visits to the store to decide on a bike. Every time I walked in the store I had a list of questions, every staff member was helpful and after listening to what I was asking pointed me in the right direction towards the E bike that suited my needs. Particularly Thanks Bill for your patients and advice sincerely appreciated !!! Great work Pushys.
This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday ,even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
On-going problems with poorly packed damaged and incomplete items
To be honest I would rate pushys as 'fair' - there is some good and some bad. The 'bad' has mainly to do with the quality of their packaging and delivery service and condition that my orders have often arrived in. I have made multiple orders with pushys online over the last few years. Almost without exception (I actually can't remember any exceptions, although there may have been some) my orders have arrived poorly packaged and the contents have often been damaged as a result. In other cases there have been bits missing from the items I have or...dered or the items have been 'shop soiled' or look like they have been dragged across the warehouse floor. Examples over the years include the following: - Orders of gels - On multiple occassions these orders have arrived with all of the gel boxes crushed/ open, with individual gels scattered all over the main packaging box. In two cases several of the gel sachets had 'burst' open resulting in a sticky mess over the rest of the order (not to mention the loss of actual gels I had paid for). I reported this and they said they would replace the items if I sent the order back - I didn't because it was more effort than it was worth. - Garmin order (Extrex 20x) - arrived in its original box but the box had clearly been opened and was crushed and torn. The charge cable, instructions and other original paperwork were missing. I reported this and they sent me a new cable. - Bike chain lube and cleaning products - Lid on bottle of tri-flow oil was not sealed and the entire contents of the box was covered in oil. I reported this and they sent me a new bottle of oil. - On sale cycling clothing - Clothing was cheap but packaging was filthy, the items were shop soiled (old stuff that had been sitting on the floor of the warehouse for some time?) and the sizing/fitting was very odd (in other words there was an extremely good reason that these items were being sold cheaply). - Order comprising multiple items including lights and bike cleaning products - The box the order was packaged in was secured with one small strip of tape and was all but destroyed when I picked it up from the post office. The contents of the box was not secured with any form of packaging, and one of the component items fell out of the gaping hole in the box when I picked it up from the post office. Miraculously everything was still in the box but the items looked like they had been dragged across the shop floor (including damaged packaging). The lid was missing from a can of degreaser, although on this occassion the contents had not spilt. The plastic packaging of other individual items was broken - probably as a result of heavier items being dropped on them or because the items had been previously removed from packaging and stuffed back in. I reported this and they offered a store credit of $40 - this of course would require spending more money at their store. I could go on but its not worth it. I will now only consider using this company if I can't find the product anywhere else for a reasonable price. I would rather pay more for a totally new and undamaged item than deal with more of this.
Great for bike parts
I’ve ordered many , many times over the last few years and never had an issue. Always same or next day free delivery using free shipping codes or spending over $100. They’ve always been A1.
Like others, I’m also surprised to see they have poor reviews. Crap happens people. Take A step back.
If we all buy from Wiggle etc the money goes overseas and so do the jobs.
I've ordered many times from Pushys and have found their delivery times and customer service to be exceptional. A fantastic Australian-based business that will continue to be my go-to online bike store.
Great prices. Fast shipping.
I've ordered from Pushys six times in the past 3 months. They have great prices, a great selection and fast shipping. I've been able to score some great deals by always browsing their sales section and the newsletter.
Super quick, super reliable. Can't believe their rating is not higher.
Have been using Pushys for a long time. Never had a problem with anything - stock, delivery etc. I'm writing this review because I can't believe how many 1 star ratings are on this site. I always order enough to get free delivery, have never paid for faster shipping, and always got my order within a day or two anyway (residing in metro Brisbane area).
Pushys are awesome. Always my first go to. I only go to other o/s sites if Pushys don't have stock of what I want.
Super service and quick delivery times
I'am writing this review because I was so impressed with the fantastic service by Jeff whom I dealt with on the phone at pushys warehouse, who was super helpful and solved my order issue .
The service you expect, and then get
Ordered a product, turned it around quickly so I could collect it.
product wasnt great, so contacted them about it
prompt response, recieved a credit, and prompt help to find and order a replacement
made it all too easy and friendly stff as well.
Give Your Bike that Department Store Weeble Wobble for 4x the Price
Wish I'd read the reviews here first. Tyre descriptions were incorrect, indicating a better grade than actual. Beaded 29"x2 tyres were twisted, folded and jammed in a satchel bag. Beads are all kinked and even the rubber has permanent folds.
still not delivered
paid extra for next day Auspost delivery and more than a week later it's not here. Missed my wife's birthday today which was the purpose of the present. Pretty disappointed
Great if there's no problems, hard work if you need to return
I returned a bike bag that had numerous problems - it advertised that it would fit my bike, but didn't, and a part of the bag was just plain not compatible with through axle frames, even though the bag supports them. As far as I was concerned, the bag was not as advertised and not fit for purpose.
However, they will only refund the purchase price of the item, not the shipping, even in this scenario! Therefore, I have no bike bag and am $100 out of pocket for shipping in both directions (it's a big and heavy item).
What I've learned? Only buy the small stuff - parts etc. Anything bigger that might need to be returned, don't bother.
I'm not sure who's fault it is, but delivery has been 3 1/2 weeks and counting. I realise things happen and I was prepared to wait, but when I phoned Pushys to query the delivery, I was told, yes we will check with the courier and get back to you etc - but I never heard back - if they had just updated me, I wouldn't have bothered with the bad review. I have since contacted the courier and it's in their hands. Still waiting
Cant fault them
I have been buying bits and pieces from Pushys on and off over the last 4 years. Cant fault them. Delivery is reliable and product is spot on. More recently I purchased a hardtail MTB frame and drive train components and picked them up from the Brisbane warehouse. One of the few online bike stores that you are able to pickup from. Their email communication is accurate and I have found their pricing to be more competitive with rivals in 2018. The pickup staff are friendly and helpful.
Order on Hold for a ~week. Should have already been delivered same day. Charged my credit card anywa
A while ago, I made an order. I was curious why I hadn't gotten a dispatch email. Pushys claimed it would be same day dispatch, and it would whip within one day. I logged into my account and it said my order was, 'on hold,' without explanation. I messaged customer service, and then I got this email:
"Dear customer, to protect our customers from fraud we use a state of the art fraud prevention system. Your order has been randomly selected and triggered this verification system. Your order is currently on hold so we can verify you are the card h...
Have had no problems been buying for years
Long term customer have always had good service got some good prices over the years reliable delivery to North QLD . Brought a fe wknog lights that the straps broke on my 31.8mm roadbike handlebars Pushys sent a eparcel label so i could return for warranty replacement
SUPER FAST DELIVERY
I ordered a bike helmet online last night and received my order this afternoon. Im extremely happy with the ease of ordering, the range and of course the fast delivery time.
Excellent delivery time and back up service
This highlights the reason to shop with an Australian retailer. I Purchased a Wahoo Kickr on Friday (midday) it was delivered 8am Monday morning. (Quick- Brisbane delivery) Set the Kickr up unfortunately there was a clicking / knocking at the top of the pedal stroke / rotation under load (even light load) Rang Pushies and talked to staff (knowledgeable) after I tried a couple of suggestions to isolate the fault I rang Pushies on Tuesday morning to ask about process for returning the Kickr / (warranty) I returned the Kickr to the Brisbane warehouse where they exchanged the unit. Quick no fuss. I set up the new unit and it is quiet as a mouse. I cannot thank Pushies enough for standing behind the products they sell. Regards Gary ProBikeFit
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