Delivery and Price
Delivery service is great, Pushys provides emails with updates on the delivery of your purchase, from sent, transfer, out-for delivery to delivered.
Price on my product was less than other sites
Excellent Customer Service..
Just spoke to Connor in Pushys Customer Service and am more than happy with the service provided. It's very refreshing dealing and speaking with someone who is polite and eager to help. Five Star Rating for Connor - Note to Pushys Management, give this man a pay rise.
Purchase of spares
Seem very slow to process orders. Placed 2 orders for items stated as in stock one on Sunday night, the other on Monday morning. First arrived the following Friday the other is still sitting in QLD awaiting shipment. Not that helpful on the phone and omitted to tell me - despite me asking, that I would need another tool (that I was quite happy to buy) to remove my cassette.
- Online Store
Fantastic Service & Great Range of Products
My nephew is a keen mountain bike enthusiast, and he recommended I buy from Pushys as he’s always been happy with their range, prices and service.
On that basis, I ordered a product from Pushys that was unfortunately damaged in transit. In my view, the damage was not caused by a lack of adequate packaging, but rather by the fact the item itself is very heavy and bulky, and would have been difficult to safely transport over long distances.
I contacted Pushys and their customer service team were most apologetic, and they sorted out the problem...in a friendly and efficient manner. In my humble opinion, it’s easy to be perceived as a good business when every aspect of the sales process goes smoothly, but the way a business conducts itself when there’s a problem is a true test of its customer service. I am very happy with the way Pushys managed my case, and will not hesitate to recommend them or buy from them in the future. Thanks Pushys! :)
The best service I’ve ever received
Received amazing service from kaiden after a mistake that I made resulted in damage to a new bike. Kaiden arranged a new part to be sent from Canada and kept me well informed through the process. Couldn’t have asked for a better result.
Excellent service and products
Just purchased another expensive bike supplement from pushys and the transaction was smooth and efficient. The wahoo kickr core was delivered within a week from Queensland to Victoria during the lockdown. The price was matched with wahoo 10% discount. It was packaged well. I have junpedd between pushys and mtb direct and also 99bikes. Got annoyed at 99bikes, local store, so will be buying more from pushys. I tend to get all my mtb parts and tools and other necessities from pushys to maintain my bikes. All delivered in a timely manner and without damage.continue the good work pushys team!
Legendary Customer Service
I emailed Pushys recently & enquired about thru axle adaptors that would allow me to connect my 2021 TCR to a new Wahoo Kickr. Within 1 day Tim from Customer Service had arranged for the adaptors to be delivered free of charge. Fantastic customer service & I'll continue to keep using Pushys for all my cycling purchases !
Hassle free warranty claim
Had a stress free warranty claim through pushys. Very happy with there customer service, communication was on point too. Yewwww
Great customer service - attention to detail - customer first approach
As a MTB Novice I Sent a email inquiry to the online team with some advice and guidance on replacement parts to freshen up my MTB (Front and Rear Brakes and a New Bell) - Customer service consultant Tim responded within minutes, provided me the right guidance, advice, support and the website was easy to use and navigate, priced well, and good old fashioned service.. Tim made the complex very simple.. will use Pushys again for all my furture biking needs and requirements.
- Online Store
Quick easy delivery
Ordered a Garmin 530 package from them online. Price was cheaper than others and it arrived quicker than expected without any issues.
Above and beyond
The team at Pushys did such a great job in matching my daughter’s odd coloured bike with some matching pedals in stock. They could not have been more helpful or understanding. Great customer service with an awesome result.
Excellent online shop for all things cycling
I've purchased many thousand of dollars of stuff through Pushys, including the majority of parts for a few complete mountain bikes. I'm in Brisbane the same as them so keep that in mind about shipping speed, but their shipping is superb - often same day but more than 95% arrive by the next day. They refund without question, they will cancel orders no problem if it hasn't yet gone out. Frankly, other online retailers should take note.
To Edward below, you try to buy a sale item HEAVILY discounted, but it's gone (probably someone was checking out...
Great customer service
Very helpful customer service team dealt with damaged product quickly and with no fuss. Would shop here again no doubt.
- Online Store
Service seems good but didn't follow through
Ordered new tyres and 3 tubes online.
2 of the tubes have leaky valves (manufacturing defect).
Sent an email saying the tubes were faulty and got a quick response back saying they'll be replaced.
After 2 weeks.... nothing.
Don't think I'll purchase from here again.
Fantastic Customer Service - Amazing!
Pushys provided truly amazing customer service.
A product I purchased on-line through Kogan was shipped by Pushys and arrived in good time but was found to be slightly faulty.
I contacted Pushys to ask for advice on what I should do – I was not making a warranty claim.
Had I wanted to make a warranty claim I would have done so through Kogan, I simply wanted advice.
Pushys said they would happily replace the slightly faulty product (no suggestion of me having to claim through Kogan).
A replacement product arrived a week later.
This is truly amazing customer service.
I can highly recommend Pushys as a great organisation with which to do business. Well done!
Questions & Answers
I purchased a light set but I have not received a confirmation email regarding this purchase why haven’t I? I have also sent emails and tried to call I’ve had no response from the emails and could not get through on the phone. Could someone please reply to my email and send me confirmation of this purchase and some idea of the time frame for the item to be delivered
Why has the courier service not notified me of expected delivery time and processed the parcel as undelivered then proceeds to take the product back to the depot over an hour away ?
Hi There, Sorry to hear you are having difficulties with delivery. Can you please send your tracking number to firstname.lastname@example.org with your order number and we can investigate this with the courier and ensure delivery happens ASAP.
Get an answer from our members and Pushys representatives
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