Pushys Customer Service
Great service provided by Courtney and Tom upgrading a warranty Wahoo Element Bolt replacement to Wahoo Element Roam. I was kept informed of progress
customer support good auspost not good
The only thing that makes the company not 5 stars is AUSPOST.
I recommend paying extra for express postage or couriers.
Monica gave me several calls regarding where my items were it’s just a shame they arrived late.
Thanks Monica I sincerely appreciate your efforts.
Easy on-line shopping! Very quick delivery with the cheaper option.
Ordered two small items Saturday, received them Tuesday. I was kept up to date with the progress of my order as each stage was reached.
Communication & Servive
Prices are very competitive, postage is still very quick in these trying times.
Customer service is Excellent you can talk to a team member and know the product information.
I’ve never had a problem with any purchases 10/10
Great Understanding and Service
The customer service from Monica was top notch, when I made an error on my order, she was more than understanding and aided in getting a refund and a return quickly and easily.
Thanks Tim and Conor
We bought a full face 100% status helmet for our son. Quick delivery and greatcommunication. The helmet is under a kilogram and a great fit!
Great Customer Service
I purchased some Shimano road shoes online and these arrived within days. Unfortunately, they were one size too small so returned them. They were returned, arriving Brisbane on Saturday. The credit was processed Monday. I had also ordered a replacement pair on Boxing Day. They were dispatched the following day and arrived in Sydney on Wednesday.
Having run a large logistical operation in the past, I have an understanding of how difficult it can be. I'll be using Pushys online in future. Well done!
Right part and good price
Straight forward ordering process, I knew the details of the Cassette I was looking for and the price was also good. Item arrived in timely manner, correct item and price good.
Bought an electric scooter 2 weeks before xmas. It arrived within 2.5 working days - what a relief that it arrived in time!
Great Service Again
I purchased an item and left myself short time of receive the item. I emailed support and got a very prompt response along with very quick service.
Each purchased from Pushys has been nothing short of a good experience.
Happy to continue buying online.
Dependable Aussie Online Store
I regularly use Pushys they deliver promptly never had a problem and their prices are comparable with any other online store in Australia or overseas.
The only thing I don't like is trying to view their online store on my Android mobile phone, it is very clunky and the filter function is hopeless.
Definitely recommend buying from Pushys
Great online experience and World Topping Returns procedure
I ordered a variety of clothing and accessories online on the 14th of October. I have always found that the search functions and general navigation of the web site is market leading. The check out process was again streamline, making it simple to select different billing and delivery addresses which other sites can make cumbersome.
I received the goods on the 20th which is quicker than most during the busiest period ever for Australia Post. Naturally I looked through everything when it arrived and found that there was a tiny scratch on the su...
Customer service done well.
I just wanted to write to you and say THANK YOU for your amazing customer service. I spoke with Paul over the phone about swapping over a children's bike order and he went above and beyond to help me with my order. I was very grateful and couldn't believe that the order was shipped to us in VIC within a week. Thanks so much. I will have a very happy little boy when he opens his Pushys bike as a present.
I have placed a few orders over the last few months and I have received exactly what I ordered and had very quick delivery to QLD. I will be ordering again in the future.
Awesome customer service
Will definitely be purchasing again from Pushys, the customer service from Monica was second to none and I don't even need to write anything else except that there's a thirty word minimum for reviews on here.
Great Warranty Service
Had an issue with a razor electric scooter and they were responsive and helpful in organising a replacement with the distributor. Would recommend for prices and service over may others!
Bought some items from Pushys after comparing reviews with other online stores on this website. Pushys delivered quickly, everything as expected. Only thing missing was a confirmation of order straight after clicking payment.
Excellent service from Paul Sweeney!
I purchased a second hand bike and the derailer broke, Paul Sweeney in Customer Service went above and beyond to track down the part I needed and sourced it from a bike shop interstate. I have had the bike in the sheds for a few months as I couldn't get anyone willing to help from any store without the make/model/age of bike. Paul was looking for a needle in a haystack with the amount of options to choose from. I am so pleased I can now use the bike. I will defiantly continue to purchase online with Pushys due to the service I was provided. Well done
After quite a bit of hassle, all good in the end
Item was incorrectly described on the website. Arranged for an exchange, but got a refund instead. Got annoyed and got a good deal on the desired exchange item as compensation.
Great customer service
Thank you to Tim for the outstanding and prompt response in customer service, sorted out my order and shipping organised asap, pleasure dealing with you guys !!!! Definitely buy again from you guys :)))
- Online Store
Initial issue but good outcome.
I ordered a bike from Pushy's which was on discount & showing multiple in stock, but a week later was told it was unavailable but they were able to work through a better solution in the end.
Trust these guys 4 building a Dream
I have bought through pushys for several years now,,the Customer Service is second to none,,the parts listings are more comprehensive than all other Aussie Suppliers,,and if the Post messes up,,Trust in Pushys to really extend..I am really impressed,,and thats rare.....So glad we have Onshore choices these days,,So shop Local Shop Pushys...and Enjoy the Ride..
Pushys service is No. 1
Pushys Team are always responsive, knowledgeable and helpful. Their delivery is super quick and their product range excellent . Website is easy to use - indeed I’d rate them 10 out of 10.
Go to online bike shop
I’ve had no issues with Pushys and they are my go to online bike shop for parts. Shipping is fast and customer service has been on point. I’ve had no issues with returns and warranty replacement.
Delivery was fast even with Express Post from QLD to Sydney and the sales team answered customer emails promptly. Super impressed and I was able to ride with my Tacx Skyliner and Azur cadence monitor in no time!
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