5 questions from our users
i am attempting to make a claim but cannot get past the first page which is all about "challenges", "offers", "friends", "profile" and "settings". How do I submit a claim?
All you need to do is log in (which uses your existing Qantas Frequent Flyer number, name and password and they will text you a code) then across the top of the page there will be headings such as Usage, Claims, etc. To claim if you haven't used Hicaps you need to attach a copy of the receipt. I either scan then attach, or take a pic and email it to myself to attach. I do it on my laptop but if you do it via an app then you may be able to attach direct from you phone. I have found the claims service excellent and far better than my previous fund where the answer to any out of the ordinary claims was always a resounding NO. I have had successful claims for pharmacy prescription items that were definitely not covered by BUPA.
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