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Qantas Assure Health Insurance

Qantas Assure Health Insurance (page 2 of 2)

2.5 from 37 reviews

See the Best Health Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
11
4 star
1
3 star
2
2 star
4
1 star
19

Honest, Helpful & Streamlined

published

I've been extremely happy with Qantas Assure. Signing up was a breeze, and the lady on the phone told me a little tip of how to get an extra 50,000 points (which came through seamlessly). Every single time I've called, I've had an extremely helpful Australian phone operator, with little to no wait time.

I made two separate claims. One of them got rejected, but that was only because I attached the wrong receipt, and they explained to me exactly what they needed to process it. Both was processed and back into my bank within 2 business days.

I adjusted my premium over the phone, and got instant confirmation and change to my policy.

If they keep this up, I will never see a reason to change to a different health fund.

Insurance claim madeYes

And

And

  • 4 reviews
  • 2 likes

Don’t know what ppl are complaining about

published

Yes I’m happy with the policy to date.
Very easy to set up
Customer service is fine. No problems waiting to long on the phone
Claiming on line simply
Claim payment quite

Insurance claim madeYes

The Consultant Katie Sanders was amazing & went out of her way! Very caring, helpful & thorough.

published

Katie Sanders should be the CEO, great attention to detail & listened. As i employ 25 staff, ones like Katie are real keepers. Thanks again

Insurance claim madeNo
James

JamesSydney, NSW

  • 11 reviews
  • 10 likes
  • Verified customer

I can Qantas Assure you that this is turbulent health insurance company.

published
Insurance claim madeYes

emdeme

emdemeNewcastle

  • 44 reviews
  • 31 likes

Very pleased we switched

published
Insurance claim madeYes

Terrible customer service

published

I didn’t even take out the policy because I couldn’t (they had incorrect details on the system that they “couldn’t fix”) and when they said they’d call me back they didn’t. I followed them up 4 times before someone called me back and then the representative thought he would speak to me in a condescending manner. I can’t imagine dealing with them should I need to make a claim relating to a health issue.

Insurance claim madeNo

aawalk1

aawalk1AU

  • 4 reviews
  • 11 likes

Will be cancelling

published

Better benefits through my previous Health insurance so will not be continuing with Qantas Assure. Qantas should concentrate on delivering better airfares and services to their clients. Not trying to be everything to everyone! Most annoying!

Insurance claim madeYes

D stewart

D stewartKearns

Don’t go there

published

The customer support was lacking.
The pay off on claims was terrible.
My advice is do not go there.
Poorest claim repayment if any company I have been with in 20 years.

Insurance claim madeYes
Not happy Jan

Not happy JanPerth

  • 3 reviews
  • 6 likes

Great service

published

I have just spent the afternoon comparing Health funds making use of Compare the Market and calling a few funds. For us at this time Qantas Assure is the best value. My experience with the staff was great. I had someone who was articulate, knowledgeable, helpful and really really pleasant to deal with.

Insurance claim madeNo
Mindy

MindyMelbourne, Victoria

  • 2 reviews
  • 5 likes
  • Verified customer

Don't do it for the points payoff - cheaper to pay for the fares

published
Insurance claim madeNo

Dogfan

DogfanQld, 4213

  • Verified customer

Don't recognise Revitive Pharma TENS & EMS machine

published

Very disappointed with my 2 current claims with Qantas Assure
1. Champix - could not claim even though I have Top Cover including prescriptions on reading small print item is subsidised so therefore I cannot claim
2. Revitive Pharma with TENS machine and EMS - cannot claim because its heading is 'Circulation Booster' (which is a trade name) The heading has to say TENS machine!! Have spoken to several Pharmacists and Revitive themselves and they state they have never had a problem with a claim on medical insurance before, but Qantas Assure will not recognise the Revitive so here I sit in pain and suffer

Insurance claim madeNo

Tee2422

Tee2422Long jetty

Expensive

published

Expensive, waste of money, paying for points, Some policies only cover you if you go to emergency within 24 hours. So if, after a sports accident, you go to bed hoping it will get better or get an appointment at your GP first, treatment can be restricted to 90 days, so if you break your leg and get pins and screws inserted allowing it to heal, you might not be covered if they get taken out six months later."

Insurance claim madeNo

buddha_eye

buddha_eye

  • 2 reviews
  • 4 likes
  • Verified customer

Read the fine print very, very carefully - they are VERY misleading

published
Insurance claim madeNo

Dene

DeneMelbourne

  • 7 reviews
  • 5 likes

High Prices + Low Customer Service = I'm leaving

published

Prices are hiked up to compensate for any points received. Customer service will say anything to get you off the phone and then just ignore it with no follow up. 3 weeks.. 5 calls,3 emails and 2 calls to hospital that did exactly what they needed to do, as did I. no money back from a very straightforward claim, 3 weeks later

Insurance claim madeYes
Dave n Trudie

Dave n TrudiePerth

  • 4 reviews
  • 1 like

Good for points, but watch your limits if switching.

published

Reasonable product, slightly more expensive than my previous insurer, but with Qantas points as a leveller.
We are fortunate in that we don't really claim a great deal, but want peace of mind so took a high level of cover. One thing to watch when comparing is the limits, QA were a fair amount less than my previous insurer for extras, but if not claiming much that's not such an issue.

Had one issue when I first joined where I had gone to the dentist, only to find my card was incorrect. Called QA and they rectified overnight.

Insurance claim madeYes
  • Verified customer

Best Health Insurance product ever!

published

Fantastic product that rewards you for being active with Qantas Frequent Flyer points. You also earn points on your premium. It's about time you got something back for your health insurance!!!

Insurance claim madeYes

Dana F

Dana FSydney

  • 2 reviews
  • 1 like
  • Verified customer

Better then Medibank & with Qantas Points

published

I switched from Medibank to Qantas Assure last month, after years of staying put. I looked into Qantas Assure, and realized they are backed by NIB, which means the products are almost the same as NIB's, but I got 50,000 points when I switched (although I have to wait 60 days for the points..). Amazing service when I called up the call centre as well.

Insurance claim madeYes

Page 2 of 2

Questions & Answers

Naomi

Naomiasked

Do you give rebates on gym memberships?

No answers

Margaret Porritt

Margaret Porrittasked

Do you have a rebate on Pilates due to back extreme pain

No answers

Virginia G.

Virginia G.asked

who provides the health fund for Qantas Assure ?

1 answer
SLB
SLB

NIB - but when you call customer service or claims you speak to Qantas Assure not NIB.


Get an answer from our members

Details

CategoryHealth Insurance
Contact Number 1300 471 680
Online Live Chat Yes
Other Insurance Types Offered Life and Travel

Visit official website

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