Tried to check balance for some reason had to log in then not recognizing information then had to change login pin. Why does this happen ? Has now happened several times in the last few months. Seriously considering giving up this card not the only problem I've had lately

Having traveled to Canada & USA over the past 6 years & have had only one issue with card thus far & that was with an ATM in Canada when short changed ($50 instead of $60). I have never used the Qantas card as a "holding" card in hotels but used my bank credit card for this purpose & payed the bill on checkout with Qantas card. Overall a good product

I have been to Singapore on two occasions using QC and never had a problem both at the ATM and in shop. I have always loaded my card a couple of months before traveling so money was always there in the estimated time they gave. I never used customer service cause I never had a problem. A great product

I travelled to Thailand a few years ago and kept Thai currency on the card. 2 years ago I checked the balance and decided to continue to leave the cash on the card to see if Thai baht exchange became more favourable. My money has since disappeared off the card.

The card works but has some really stupid features. As an airline based card, should be optimised for international use? - No - to access the card online requires (no choices) a working phone for a security code, therefore, if in a country without much of a network, or if you choose not to bother with a phone on holidays - no access. Even at home, after account number surname, PIN and security code - to look at a statement requires a further password. Finally - no email or message contact, has to be by phone - NO CUSTOMER SERVICE to speak of.

I traveled to the uk with my qantas cash card and some cash, I loaded my card prior to leaving with the majority of my money. Once my cash was low I went to get some money from the atm to discover my card was a year out of date. Yes I should of checked. But I was never sent a new card, and there was no issue with them accepting my money. Thus no money, I contacted QC to be told of my options. Transfer to someone else card...nope cant ...wait for a new card, this would take 10 days.. nope. Or request emergency cash. This was my only option. So I...

I have the Qantas Travel money card for a year. I first tried it in New Zealand, most of the places will not work, as New Zealand businesses do not take it. The card will work for online purchase, so if you prepay your hotels, car rentals, air ticket and other venue tickets, it will work online. However, if you rely on the card overseas, you will encounter problems. Then, I travelled to Europe for 5 weeks, 95% of the time it will not work, tried insert the card (SIM), swipe the magnetic tape. It is very frustrating, especially if you have load...

Does not reconize my PIN if I want to obtain cash at an ATM. Can only use it for small purchases at tap and go as my PIN does not work. Have sent emails requesting help but have not received any reply.

We are in Barcelona and unable to use our cards except for small purchases under 30 euro as their card machines do
not have a facility to press ‘credit’ and just entering your PIN number doesn’t
work. This card does not do what it is
advertised to do. Will be lodging a complaint to the regulators on our return.

If you don't have access to a phone connection to the help line, nothing can be done. Customer service is rude. A nominated relative can'r even help in Australia. I understand the need for security, but not being able to access money because the pin won't work was very hard.

I was traveling to the USA San Diego and Las Vegas, for 10 days and being a Frequent Flyer member was very interested in the Qantas Travel Money Card. After reading all the negative reviews I was very nervous about loading the card and this being my major source of funs while away.
After making the first transaction on the day I landed and then regular purchases there after.

Downloading the app to my phone also made it very easy to check my balance on the go.

I can only say I am very happy with this card and would recommend it for any Qantas Frequent Flyer member

App (and website) keeps crashing. Gives useless excuses and keeps you from using your own money. Tried several times to rectify, however Completely ignorant and careless support staff. Unable to access money.
AVOID USING IF YOU’RE TRAVELLING OVERSEAS

I loaded THB and EUR for a trip in May 10/19 fist experience was in Thailand where the ATM withdrew the THB transaction from my EUR. Then I noticed I was charged AUD for that and every subsequent withdrawl. That's around $10 AUD very pricey if you don't take out large amounts. In Italy where I used my EUR it was hard finding and ATM that would accept he card but they charged 3.5 EUR that's around $6.80 AUD per transaction. Qantas have promoted no bank transaction fees on withdrawls, better read the fine print its their own $1.95 AUD transaction...

I have travelled recently in The United States and Italy. Sometimes my card worked, other times not. My pin was rejected, so I got a new pin. It worked, and then it was rejected. I got a third pin which worked for a time and then not. I found my original pin would then work, but then not. So I am now home with a lot of unused money on the card.

We are leaving for one of the most amazing holidays of our lives in just a week, and the service has been abysmal. I have thousands of dollars in foreign currency paid for on this card, yet for the past week, I have been unable to add any more even though the Aussie dollar is falling very fast. I keep getting the same error message every time I try, and it doesn’t matter which credit card are used to transfer the funds. I called today, and I got no help. I worry that I have merely wasted thousands of dollars. I do not recommend the service and all. Just do the good old fashion thing and use your credit card overseas. Trust me, please.
They hook you with the prospect of points. The points aren’t worth the stress.

I am trying to travel to the US and purchase things in advance. Loading cash was fine. The card is essentially useless to me however. They do not let you change your billing address to outside of Australia - even when that is going to be your residential address - and prefer to keep incorrect address details on file for sensitive financial information - great security there financial institution. This card has been constantly declined because of the billing address issue. I started using the card to try make life easier, however it is making ev...

We recently went on a 4 week holiday through Canada & the USA with a qantas travel card each, spent a lot of time researching other cards as we were worried about the bad reviews on this qantas cash card. Don’t listen to all the bad reviews people only write when something goes wrong. The card was great! Never had an issue, the app was easy to use & to reload currency when needed

We always had a back up credit card & cash with us just in case, what traveler wouldn’t have a back up? Simple.