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Unable to get verificaton sorted for more that 6 days despite visiting Aus Post and provding passports
No such thing as 24/7 support. No wekend support
Overseas customer care. No Australian Call centre and all they can tell you is that the relevant team is looking into it. They cant put you through to relevant team as it is outsourced
Would never use this company ago
Credit card with perks but oh so inflexible and difficult to deal with
The card works but has some really stupid features. As an airline based card, should be optimised for international use? - No - to access the card online requires (no choices) a working phone for a security code, therefore, if in a country without much of a network, or if you choose not to bother with a phone on holidays - no access. Even at home, after account number surname, PIN and security code - to look at a statement requires a further password. Finally - no email or message contact, has to be by phone - NO CUSTOMER SERVICE to speak of.
Worked Perfectly In UK and Europe
Just returned from a 4 week trip including London, Leeds, Amsterdam, Munich and Zurich and the card was the perfect travel companion.
I had put both pounds and euros on the card over 12 months ago when the Australian dollar was much higher.
It worked great as a contactless card on the London underground and buses.
I only had to use my PIN in Zurich - other than that it was just tap and go.
I had a small amount of cash with me in each country but came home with most of it in my pocket as I could use the card for almost everything, even in a small shop where I bought a bottle of water that cost 2 Euro!
Worst Custmoer Service
For no reason, my card got locked three days ago, I tried to ring and I didn't have any luck, emailed them and got a reply as they need to talk to me, I provided my contact details and answered every single question they asked, however they didn't reply.
I have tried calling this morning and the service won't let me get past my date of birth, and kept me going in loop for no reason.
Finaly, by following a different way I have got in touch with a customer serivce officer, who didn't answer any questions, instead he was blaming everyone else, he looked like he didn't know what he was talking about.
Don't bother and find another card
Stranded without money
I traveled to the uk with my qantas cash card and some cash, I loaded my card prior to leaving with the majority of my money. Once my cash was low I went to get some money from the atm to discover my card was a year out of date. Yes I should of checked. But I was never sent a new card, and there was no issue with them accepting my money. Thus no money, I contacted QC to be told of my options. Transfer to someone else card...nope cant ...wait for a new card, this would take 10 days.. nope. Or request emergency cash. This was my only option. So I...started the process, not having a SIM card that could access o/s I had to borrow phones, I was told I would receive part of my money the next day and would have to pick it up from western union. After a code would be emailed, That was the last I heard From them for 24 hours where again I had to contact them, I had to start the whole process again. Waited for the email.....nope...I requested a call back...never happened, no email. When I finally spoke to someone again they said the code would be emailed. They called in the middle of the night (finally returning my call) I confirmed all my details again and asked them to email me the information and not call as it was the middle of the night. They rang back....30 mins later. Still didnt receive the code until I sent a very blunt email that this is emergency money and Im travelling with children and have no money. I received the code late on a Saturday so was unable to receive my cash until the Monday, the whole process took about 5 days, numerous o/s phone calls and emails. I was only able to receive part of my money and was asked if I wanted to go through the whole process again so as to receive the rest. I chose not to as I was about to fly home and didnt have the time. On returning home I received a new card with a letter telling me your card is about to expire...yes 12 months ago. The whole process ruined mine and my children holiday.
Did not work in Europe and Asia, customer service did not return call for a week.
I have the Qantas Travel money card for a year. I first tried it in New Zealand, most of the places will not work, as New Zealand businesses do not take it. The card will work for online purchase, so if you prepay your hotels, car rentals, air ticket and other venue tickets, it will work online. However, if you rely on the card overseas, you will encounter problems. Then, I travelled to Europe for 5 weeks, 95% of the time it will not work, tried insert the card (SIM), swipe the magnetic tape. It is very frustrating, especially if you have load...ed the Euros for the trip, and I have to use my other credit card and pay for exchange fees. It just defeats the whole purpose. Then, I travelled to Asia, and I convert the Euros into the Asia country currency, but the card does not work. The card is OK for online purchase though, but not for day-to-day, face-to-face tap and go payment at the business locations ( hotels, restaurants, shops..... the card is not accepted). I then rang the customer centre, and they said that they will arrange a consultant to return my call and work out the problems, I have waited for 7 days, no phone calls from them. It is no point ringing them, as those who answer the call can only reply according the scripts or Q&A, any other questions, they will take down your phone number and say will return your call, but they never do. So, with the remaining foreign currency in the card, I have to convert them back to Australian dollar and use them to pay my utility bills in Australia online. So, I lost time, convenience and multiple change of currencies from AUD to NZD, to EURO and then to HK dollar, and back to AUD. My advice is not to rely on the Qantas Travel Card, if you do not have a spare credit card and spare funds. Your travel money will be locked in a card that does not work overseas.
Terrible customer service with locked card
I had a problem with the card being locked in Italy. Despite 4 emails, I have still not received a response nearly one month later. I recommend taking an alternative card (which I did, fortunately). I would have been stranded otherwise. The help line involves long wait times and very expensive call costs - I gave up. I have tried calling now that I'm back in Australia and the service won't let me get past my DOB. Keeps returning me to the identifying loop of questions. HOPELESS! Will never use again.
Thankfully haven't left for our trip yet
Have used the card a bit in Australia but have always had trouble loading funds onto both my wifes and my Qantas cards. But today tried to load up our travel money to use EUR and couldn't do it on instant load. So called the help line and after a long wait and 2 sets of id verification's, then more waiting, was told our trouble is that the debit card we use to load money is a joint account and we should use an individual account! How absurd, we haven't had an individual account in 12 years and what difference should this make.
Realising the ex...
I'm a regular traveller and have held a Qantas Money (Mastercard) Debit Card for the past 5 years which I use when travelling. Throughout that time I've been frustrated when trying to communicate with the company over various matters, but have stuck with it. Its website doesn't provide a chat line, email access or email address for communication. But today was the last straw: I tried to link a secondary card. The website allows the linkage of a credit card--but not a debit, so after the seemingly endless hoops of phone button pressing befo...re being put through to an offshore call centre I was told I couldn't add the card. An afternoon almost wasted but its one saving grace was that one of the recorded options was a link to cancelling the card. My regular deposits are now in the process of being cancelled, and during my next trip I'll run down the balance before cancelling on my return. Now whether it's Qantas or Mastercard this is no way to run a business.
Qantas Travel Card is a dud a total waist of time
I traveled to UK, Portugal & Spain and tried to withdraw money 5 different locations and banks with no luck.
When I returned home I rang the unhelp line and received no help.
Unlike the NAB travel card worked great and got overseas assistance.
Card doesn't work. Terrible experience with this card.
I travelled to Germany and tried to use the card at an ATM, but the card doesn't work. ATM asked
for the PIN then rejects the card straight away without asking for: CREDIT or SAVINGS. Qantas Cash
Cards are rubbish and don't work in Germany. Error message comes up: Your bank declined your withdrawal request (there were more than 1800 Euros in it). This is false advertising - I was stranded in Europe without being able to access my Euros. Very frustrating, had to call from overseas their Call Centre and waited more than 10 minutes - staff very rude and unprofessional. DO NOT USE AND RELY ON THIS CARD - YOU WILL BE OVERSEAS WITHOUT BEING ABLE TO USE IT.
Easy to load money into, hard to get it out again.
I arrived in Thailand and couldn't use the ATMs as I hadn't activated the card (how could I load money in then?)...and what's with the different PIN number? I thought I had chosen my PIN when opening the account and loading in my money. It isn't clear that the card needed activation.
Worse, my wife's card that she'd used previously overseas needed re-activation (she wasn't informed of this). Phone calls to Australia ensued.
Luckily my wife had some local cash to tide us over.
I lost my card...
Steer clear of qantas travel card
We are in Barcelona and unable to use our cards except for small purchases under 30 euro as their card machines do
not have a facility to press ‘credit’ and just entering your PIN number doesn’t
work. This card does not do what it is
advertised to do. Will be lodging a complaint to the regulators on our return.
Terrible if you are overseas and cannot access support
If you don't have access to a phone connection to the help line, nothing can be done. Customer service is rude. A nominated relative can'r even help in Australia. I understand the need for security, but not being able to access money because the pin won't work was very hard.
rude customer service, excess charges, expensive yearly fees and very poor digital experience
- got charged late fee before even using card, doesnt even have online auto debit options. have to fill a paper form and post it to get that done
- customer service is poor, called 3 times to a rude agent, platform issues as well with website and app throwing issues often
- qantas points are poor value as well with good products not available most of the time
with high yearly fees this experience i just unacceptable.
Cross Your Fingers You Don't Need Customer Support While Travelling
Cannot comment on the card usage as I haven't been able to access yet due to incorrect pin.
The only way to get support is via phone (which can be tricky while overseas) as they don't allow anyone else to act on your behalf (even with written and verbal consent and with the person acting on your behalf having the answers to all of your security questions).
I have now got a pin - the pin reveal instructions could have been easily explained to the person calling on my behalf without revealing any of my details and would have avoided me running ...around to find a phone. While man on phone was polite, I was pretty frustrated by that point (because you also have to click through multiple steps to even talk to someone). Anyway, 5 hours later, cross your fingers for me!
Questions & Answers
I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.
Does Qantas cash card have any fees
This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515
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