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Card doesn't work. Terrible experience with this card.
I travelled to Germany and tried to use the card at an ATM, but the card doesn't work. ATM asked
for the PIN then rejects the card straight away without asking for: CREDIT or SAVINGS. Qantas Cash
Cards are rubbish and don't work in Germany. Error message comes up: Your bank declined your withdrawal request (there were more than 1800 Euros in it). This is false advertising - I was stranded in Europe without being able to access my Euros. Very frustrating, had to call from overseas their Call Centre and waited more than 10 minutes - staff very rude and unprofessional. DO NOT USE AND RELY ON THIS CARD - YOU WILL BE OVERSEAS WITHOUT BEING ABLE TO USE IT.
Easy to load money into, hard to get it out again.
I arrived in Thailand and couldn't use the ATMs as I hadn't activated the card (how could I load money in then?)...and what's with the different PIN number? I thought I had chosen my PIN when opening the account and loading in my money. It isn't clear that the card needed activation.
Worse, my wife's card that she'd used previously overseas needed re-activation (she wasn't informed of this). Phone calls to Australia ensued.
Luckily my wife had some local cash to tide us over.
I lost my card...
Steer clear of qantas travel card
We are in Barcelona and unable to use our cards except for small purchases under 30 euro as their card machines do
not have a facility to press ‘credit’ and just entering your PIN number doesn’t
work. This card does not do what it is
advertised to do. Will be lodging a complaint to the regulators on our return.
Terrible if you are overseas and cannot access support
If you don't have access to a phone connection to the help line, nothing can be done. Customer service is rude. A nominated relative can'r even help in Australia. I understand the need for security, but not being able to access money because the pin won't work was very hard.
rude customer service, excess charges, expensive yearly fees and very poor digital experience
- got charged late fee before even using card, doesnt even have online auto debit options. have to fill a paper form and post it to get that done
- customer service is poor, called 3 times to a rude agent, platform issues as well with website and app throwing issues often
- qantas points are poor value as well with good products not available most of the time
with high yearly fees this experience i just unacceptable.
Qantas travel money no ATM in Lisbon accepts my card because it says pin is wrong but all phone contacts with Qantas/ MasterCard with Non English Speaking Call Centres! Talk about “great custtexperience” feels like fraud to me
Cross Your Fingers You Don't Need Customer Support While Travelling
Cannot comment on the card usage as I haven't been able to access yet due to incorrect pin.
The only way to get support is via phone (which can be tricky while overseas) as they don't allow anyone else to act on your behalf (even with written and verbal consent and with the person acting on your behalf having the answers to all of your security questions).
I have now got a pin - the pin reveal instructions could have been easily explained to the person calling on my behalf without revealing any of my details and would have avoided me running ...around to find a phone. While man on phone was polite, I was pretty frustrated by that point (because you also have to click through multiple steps to even talk to someone). Anyway, 5 hours later, cross your fingers for me!
Good and Bad
My husband and I both had a Qantas Travel Card each for our trip to Amsterdam and Croatia recently. Whilst I had no trouble at all with my card and would give it good reviews, my husband on the other hand had enormous trouble with his card. He used it in Dubai in transit and then in Amsterdam a couple of times, until it decided he was using the incorrect pin. I know his pin number and tried it, to no avail. Upon ringing Qantas, which was a difficult procedure to get to actually speak to someone, he was advised to change the pin number. Ho...w can he when the original pin is apparently incorrect. He then was cut off mid sentence, and no-one bothered to ring him back. He also sent an email, and no answer to date with that, over 2 weeks ago. One good option with the cards, we were able to transfer my husbands money from his card with no pin number to my card. He then had to rely on me for money for the trip. So we would basically give the card a bad review and not recommend it. It's too risky to get one that works all the time.
Useless Don't waste the effort.
I cannot understand how the Qantas CEO can be the highest paid in Australia when he oversees the worst customer service. Qantas make Telstra look like a well run customer focused organisation and the British Government highly efficient and decisive. For over a week I have tried to access the website to load money only to get this message
"Sorry, something went wrong. Unfortunately, you're unable to access your account right now as we're having a few technical issues."
Their offshore call centre is useless. After entering details on the phone, w...
Very poor exchange rates!
Used the Qantas Cash card in South Africa and Botswana because I though it would be more cost effective than credit card fees - wrong!! Exchange rate was so poor that it cost between 4 & 7% more than Bank SA Visa card even after the foreign transaction fees are added.
Not worth the hassle
Spent 3 weeks travelling in the USA as a family of five. Had all our funds stored on the QM card. Biggest mistake we ever made. The card was constantly declined, three attempts to seek assistance from QM all unanswered. QM eventually locked the card down suspecting fraudulent us. To RE activate took hours (at our expense on the phone). I was advised by QM security that was reinstated if there was any fraudulent activity on the card it would be at my risk, they would not cover us. Once Reestablished the same constant declines continued. Fortunat...ely for us we had a separate credit card that we could fall back on, this was maxed out numerous times but we could make payments to keep us afloat. My advice to anyone considering using the QM card in the US - DON’T......
Use with caution!
This card is useful in that it gives you frequent flyer points. However, beware if you make an incorrect transaction or if there is a cash hold on the card. It takes a full MONTH for holds or pending transactions to drop off the card, which could leave you in a lot of trouble if you need the money. And even if they know that the transactions are incorrect (in my case, multiple identical transactions within minutes with the wrong expiry date entered) the hold period is non-negotiable!
Loaded card with $AUD9000 into $US and a day later had a look to see how much it would convert back to Australian $ if I cashed out. Within 24 hours I would lose just under $1000. Absolute robbery. I'm reluctant to use it overseas now as I don't want to give them any more of my money and I don't want to cash out unless the US dollar improves.
Customer service is non existent when you need it most.
Loaded our cards in Australia. Flew to Vietnam via Bangkok, used card at Bangkok airport. When in Vietnam tried both our cards and were told the PINs were invalid. Called the help line and had to go through the automated answering rigamarole, eventually got a person that said we need to change our PIN. He put me through to another automated service that told me my card was invalid. We wrote two e-mails on their website and have had no reply in over 3 weeks. Luckily we had a back up credit card but had to pay about $100 in fees. Since we returne...d we have found it impossible to actually talk to a real life caring person. I have tried Qantas Customer care and they said it would take 14 business days to sort it out. So I replied saying that they have $4500 of ours that we can't access and that our bank could not wait 14 business days. Their automated response says that I haven't put a reference number which I had. I wrote back and received the same response and we are going round in circles. CUSTOMER CARE ?????????
Do not use.Ever.
Transferred Euro on this card for travelling. Unable to use as PIN "incorrect" even though id confirmed the correct one prior to leaving Australia. When it did "work", it said "card declined" but took the money out twice. the card was then cancelled by Quantas. I repetitively emailed them with no response except the advice to phone a Philippino call centre. Stranded in a foreign country without money isn't fun. DO NOT USE. EVER.
Nothing but trouble with the Qantas Cash Card.
Nothing but trouble with the Qantas Cash Card. Limited ATM's o/s you can use. Changed my PIN and it did not register although when I did it it said it had been changed. Was o/s and did not have my Australian mobile number therefore the assistance help line and send code was useless. This time loaded money and was o/s and the ATM said the card was expired...which was correct. No access to money. Got back and rang up and asked why I had been automatically sent a new card, they said sorry we haven't sent you one! What disgraceful customer service. Don't get one for o/s travel!!!
Frustrating cash card and log in difficulties
My husband and I have separate cash cards which we load before travelling overseas which we have done quite a few times recently. Last week I loaded money into my account but was unable to access the account for my husband. Having spent at least 5 hours we finally cancelled the card. There was no way we could get access. Our travel agent informed us that our usual banking card is very accesible and easy to use so that is the way we will go.
Qantas leaves a lot to de desired
- Verified customer
complete rubbish , worst exchange rates out there ,
The card is ok domestically in Australia, venture to any of the countries the card uses local currency you are done for , makes an overseas holiday you save for end up feeding the bank issuer of this worthless product , sold using the QANTAS brand , and that is pretty low these days too.
Do not use
As with other customers previous use has been problem free. A recent trip to the UK I loaded money as usual a few days before. The day of travel I checked and the money was not on the travel card. Phone calls amounted to no assistance after sending screen shot of the transaction confirming that I had transferred the money. Subsequent calls on my return and staff gave varying reasons for what has happened. Call Centre staff just reading from their script. Now saying I put in an incorrect reference number. Finally told to get my bank to do a...recall which I did but then Qantas travel money declined the recall saying it was a legitimate transaction. They don't seem to know what they are doing. There is no communication unless I keep following up. This seemed like a trusted brand of card but it has been an appalling experience with them and I still don't have my money back.
Difficult website and app
Tried to apply for this product online and through the app, and I just kept being sent around in circles. I’ve given up. But after having read the rest of the reviews, I’m glad I did.
Questions & Answers
I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.
Does Qantas cash card have any fees
This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515
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