Did not work in Europe and Asia, customer service did not return call for a week.
I have the Qantas Travel money card for a year. I first tried it in New Zealand, most of the places will not work, as New Zealand businesses do not take it. The card will work for online purchase, so if you prepay your hotels, car rentals, air ticket and other venue tickets, it will work online. However, if you rely on the card overseas, you will encounter problems. Then, I travelled to Europe for 5 weeks, 95% of the time it will not work, tried insert the card (SIM), swipe the magnetic tape. It is very frustrating, especially if you have load...ed the Euros for the trip, and I have to use my other credit card and pay for exchange fees. It just defeats the whole purpose. Then, I travelled to Asia, and I convert the Euros into the Asia country currency, but the card does not work. The card is OK for online purchase though, but not for day-to-day, face-to-face tap and go payment at the business locations ( hotels, restaurants, shops..... the card is not accepted). I then rang the customer centre, and they said that they will arrange a consultant to return my call and work out the problems, I have waited for 7 days, no phone calls from them. It is no point ringing them, as those who answer the call can only reply according the scripts or Q&A, any other questions, they will take down your phone number and say will return your call, but they never do. So, with the remaining foreign currency in the card, I have to convert them back to Australian dollar and use them to pay my utility bills in Australia online. So, I lost time, convenience and multiple change of currencies from AUD to NZD, to EURO and then to HK dollar, and back to AUD. My advice is not to rely on the Qantas Travel Card, if you do not have a spare credit card and spare funds. Your travel money will be locked in a card that does not work overseas.
Communication is poor
Trying to get in touch with anyone on this is useless. The concept is a good idea but sometimes there are glitches in the time it takes to reload/unload funds. I would recommend a back-up plan and travel with cash as well
Use with caution!
This card is useful in that it gives you frequent flyer points. However, beware if you make an incorrect transaction or if there is a cash hold on the card. It takes a full MONTH for holds or pending transactions to drop off the card, which could leave you in a lot of trouble if you need the money. And even if they know that the transactions are incorrect (in my case, multiple identical transactions within minutes with the wrong expiry date entered) the hold period is non-negotiable!
Terrible customer service
Had used Qantas Cash Card on our last trip overseas and found it great. Decided to use it again on our trip to Java. Used the card a few times to withdraw cash and purchase products but then tried to withdraw money on Saturday afternoon and would not work. Found that I had an email from Qantas saying there was suspicious activity on card. Not having a SIM card in Indonesia wrote an email to the Contact Us at Frequent Flyer site explaining our situation. Did not hear anything back by next morning. Checked my account next morning through Qantas M...oney App on iPad and account was still inactive. Wrote to Qantas on Contact Us which is on the app but still did not receive a reply. Wrote a third message to Qantas Frequent Flyer giving all details and asking that they email me but no reply. Tried ringing on my wife’s phone who did have an Indonesian SIM card but could not get through. Spoke with owner of Airbnb who we were staying with who informed me that we had no credit for international calls and sent his son up the road to get credit for us. Finally got on to qantas and spoke with representative. Answered all security questions and explained our situation but before we could finish the phone ran out of credit. Did not feel like asking son to go up the road again as we were leaving and expected would get a follow up email. After two days, three emails and a phone call still have not had an email from Qantas in response to our problem. Lucky we had a Visa card and extra cash, but will still have to pay extra cost on exchange rate. Very disappointing customer service
I wish i read these reviews before loading UK pounds onto my card. They have a promotion on if you load more than $5000 dollars onto your card you get two Qantaz club passes. I registered and loaded the money and never heard a thing about it. I rang them and i m told you dont get them till 6-8 weeks time. That is good as i am travelling tonight . I just hope i do not have issues like what i read hear . Kicking myself i did not read the reviews before hand and so many of them.
Have use the card on a couple of overseas holidays with no problems. Requested a replacement card neary 3 weeks ago and rang them yesterday to see where it was. I was told not to worry it is being processed. I wanted to use it on an upcoming trip in 2 weeks but will definitely not do so now. Imagine if a lost the card whilst overseas. Don't worry you will get a replacement in 4 short weeks!
Very Bad Service
I ordered my Qantas Cash card 6 weeks ago. After 4 weeks I called Qantas to find out where it was, they couldn't answer me. They told me that would send me another one express post, 2 to 3 days delivery.
Some 11 days later, I called them again. They told me it was yet to be processed, so much for Frequent Flyer Loyalty, ended going elsewhere.
Do Not use this Card in Japan!
If travelling to Japan, take Yen only and do not rely on this card for purchases. Japan is a mainly cash society and most times I tried to use I had to put in my Pin Number and every time, the card would not work. If I signed for transactions, then it is fine, but these were extremely rare with the majority of transactions required a Pin so card it not ideal. Also the transfer process is cumbersome with each time waiting for a different reference number from Qantas before I could BPay AUD into Japanese Yen.
Won't be using this card again for any travel in the future.
I have had better experience with CBA Travel Card who have a seamless and quick processing time to get the funds onto the card.
Ongoing problems and poor customer service
Have a balance on my card which I cannot transfer to a bank account nor can I withdraw the funds. Customer Care, at one stage, said I would have to open a new bank account in order to have the funds credited. After being told this I asked to speak to a manager. It turns out that the balance on my card was being withheld because of an outstanding transaction going back nearly three years. I asked for this information to be confirmed, in writing, by email. To date Qantas Cash has failed to do this. The transaction was incurred in 2016 a few...days prior to the card being cancelled after my wallet was stolen. This amount has never appeared in my account as an outstanding transaction. I've tried to get Qantas Cash to rectify this but to no avail. They are awful to deal with.
I think we can all agree that Qantas Travel money has a offensive exchange rate and make a HUGE prof
The exchange rate using Qantas Travel Money is the worst on the market. Even NAB Travel Money have a better exchange rate, and thats saying something. But don't forget who you are dealing with, and that is the Queensland's Heritage Bank MasterCard. I suppose we can all see the problem with this! Not only does the bank want their cut, but so does Qantas. Thus it makes more sense to research and find a travel card who offers better exchanged rates and conditions. I will dump Qantas Travel Money after my next trip, but I have already loaded for my trip coming up.
Terrible rate on return.
Travelled to USA, on return to AUS I am getting 10c less per dollar than if i bought US dollars. That is how they secretly get fees and charges. it says on the Qantas site 1x US dollar is buying $1:45 aus; but if i transfer my US dollars i will only get $1:31 aus.
Poor exchange rates
We loaded money onto the Qantas Card for trip to Fiji as they advertise the promise of no fees. However, they don't mention their poor conversion rates. $1 FJD = $0.65 AUD was the standard conversion rate but we got $0.71 to $0.72. This is about 10% more on the conversation rate. On top of this, establishments in Fiji charged card fees of 3% on top of the purchase price.
Find another option.
Rates and tricks
If you have AUD loaded into the card and use that in any other currency the rate will be worse than the crappy rates they give you anyway. I am always amused when they have the special rates days which are so small in terms of the increases offered as to make them just silly. It is no surprise they only offer these when the dollar slumps.
The Exchange rates when loading money are poor
Yes, this is a free card, but the exchange rates applied to loading foreign currency are so poor that is is more cost effective to use my bank card! The mastercard rate is better, and even though the bank adds 3% of the transaction value as a fee, it is still cheaper to use the bank card than the Qantas Cash (aka Qantas Money card).
In July 2017 the number of point earned by $1 spent also decreased making it less attractive to use.
Yes, the time taken for a fee-free load has now decreased to 1 day, but it doesn't really override the other ...disadvantages. I do use it to spend in my local currency (AUD), now earning only 0.25 points per $1 spent, and I keep quite a small amount of money on it as it doesn't earn me any interest when it's in the Qantas account.
- Verified customer
A fair weather card only
The process of loading currency can be OK, with some banks getting bank transfer funds to the card within a few hours, this bit is acceptable.
Transactions that you have made using the mastercard facility are visible in a pending state immediately and are visible via the phone app and web site, which is also useful. Albeit the mobile app is very very slow.
My customer service experience with QC was very very bad. I was on the phone to the customer service representative for nearly 1 hour trying to explain the situation. I was not sure th...e customer service representative understood what I was trying to say. They do not understand their product from a customer service perspective terribly well. Interestingly, they do seem to excel at the nice questions that are quick to answer and have a happy ending. What a surprise. An interesting note: QC does not report a negative currency balance, the lowest value it displays is 0.00. This makes it very hard to manage currencies, and means you get an unexpected phone call to say a currency (or net position) which is negative. The card declines when any currency is in a negative balance. NOT USEFUL.
PayPal to Qantas Cash transfer in foreign currency conversion warning
Don’t do this if you can avoid it!
I have quite a bit in USD in my Paypal account. I wanted to transfer it straight into my USD balance in my Qantas Cash account. Sounds logical! If only it were that simple. Qantas cash won’t accept my USD because I’m Australian, so I had to convert USD to AUD in PayPal to transfer it, then convert AUD to USD in Qantas Cash, thus losing quite a bit of money in the process. If anyone’s aware of a way to do a simple USD to USD transfer from PayPal to Qantas Cash, please publish it. This should surely be illegal ...
Product seems to be OK but the service is not!
I am a gold frequent flyer with qantas and based on their marketing decided to use Qantas Cash for my next overseas trip to Europe. When I called them they said my FF card needed to be upgraded with a chip and it would take 10-15 business days for the card to arrive. I asked them - I was leaving in under two weeks so can they expedite the card?. They said I would have to pay $30 to do that. So basically, they are asking me, the customer, to pay them to sell me something that they have the opportunity to make lifetime revenue on. I don't think t...hey thought this through. Anyway, I tried twice just to check and both customer service reps in the Phillipines said the same thing. So they are reading from a script. I decided to then go and purchase it from my bank (in this case CBA) and I am going to get my travel money card in five days, no fees, no hassle. If the sales experience is like this, I can imagine what will happen with the service experience! A lot of comments here seem to reflect that. I would suggest doing your research properly before believing the marketing department.
Customer Service has a lot to be desired.
I have spent AUS $60 on phone calls trying to find out where my card has gone. I was sent a new one on 14th Dec. or that is what I was told. It is now Feb and I still have not received the card and they are issuing a new one. The card should have come to an Italian address and the last phone call I had I was told no it didn't leave on the 14th Dec it left on 19th Dec and no it wasn't posted to Italy it was posted to my home address in Australia which is great when I am in Italy and I am loathe to put any more money on it until I receive the card in my hand. Trouble is that everyone you speak to has a different story...
QC - exchange rate deception
Qantas Cash advertised exchange rate on the home page is not applied to transactions.
Advertised rate for transaction 14 hours ago was .7673 (US) rate applied to a transaction at that time was .758. Small difference but is happening with 100% consistency.
Amex are consistent in .77 to .768 range.
It was ok, but now getting bad.
I only use it in Australia, because I know the exchange rate is bad on Qantas cash. It was ok before, you spend $2 for 1 point in Australia, but now you need to spend $4 to earn 1 point.... now this card become useless. BTW ..... I use my Citibank card overseas, because there is no ATM fee on most countries and very close to XE exchange rate.
Questions & Answers
I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.
Does Qantas cash card have any fees
Technically it doesn't, however they give you poor exchange rates which make it much more expensive then using your bank credit card. It is the same as buying money at the airport, usually 20% worse than at a suburban office of the same company.
This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515
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