I have the Qantas Travel money card for a year. I first tried it in New Zealand, most of the places will not work, as New Zealand businesses do not take it. The card will work for online purchase, so if you prepay your hotels, car rentals, air ticket and other venue tickets, it will work online. However, if you rely on the card overseas, you will encounter problems. Then, I travelled to Europe for 5 weeks, 95% of the time it will not work, tried insert the card (SIM), swipe the magnetic tape. It is very frustrating, especially if you have load...

Trying to get in touch with anyone on this is useless. The concept is a good idea but sometimes there are glitches in the time it takes to reload/unload funds. I would recommend a back-up plan and travel with cash as well

This card is useful in that it gives you frequent flyer points. However, beware if you make an incorrect transaction or if there is a cash hold on the card. It takes a full MONTH for holds or pending transactions to drop off the card, which could leave you in a lot of trouble if you need the money. And even if they know that the transactions are incorrect (in my case, multiple identical transactions within minutes with the wrong expiry date entered) the hold period is non-negotiable!

Had used Qantas Cash Card on our last trip overseas and found it great. Decided to use it again on our trip to Java. Used the card a few times to withdraw cash and purchase products but then tried to withdraw money on Saturday afternoon and would not work. Found that I had an email from Qantas saying there was suspicious activity on card. Not having a SIM card in Indonesia wrote an email to the Contact Us at Frequent Flyer site explaining our situation. Did not hear anything back by next morning. Checked my account next morning through Qantas M...

I wish i read these reviews before loading UK pounds onto my card. They have a promotion on if you load more than $5000 dollars onto your card you get two Qantaz club passes. I registered and loaded the money and never heard a thing about it. I rang them and i m told you dont get them till 6-8 weeks time. That is good as i am travelling tonight . I just hope i do not have issues like what i read hear . Kicking myself i did not read the reviews before hand and so many of them.

Have use the card on a couple of overseas holidays with no problems. Requested a replacement card neary 3 weeks ago and rang them yesterday to see where it was. I was told not to worry it is being processed. I wanted to use it on an upcoming trip in 2 weeks but will definitely not do so now. Imagine if a lost the card whilst overseas. Don't worry you will get a replacement in 4 short weeks!

I ordered my Qantas Cash card 6 weeks ago. After 4 weeks I called Qantas to find out where it was, they couldn't answer me. They told me that would send me another one express post, 2 to 3 days delivery.
Some 11 days later, I called them again. They told me it was yet to be processed, so much for Frequent Flyer Loyalty, ended going elsewhere.

If travelling to Japan, take Yen only and do not rely on this card for purchases. Japan is a mainly cash society and most times I tried to use I had to put in my Pin Number and every time, the card would not work. If I signed for transactions, then it is fine, but these were extremely rare with the majority of transactions required a Pin so card it not ideal. Also the transfer process is cumbersome with each time waiting for a different reference number from Qantas before I could BPay AUD into Japanese Yen.

Won't be using this card again for any travel in the future.

I have had better experience with CBA Travel Card who have a seamless and quick processing time to get the funds onto the card.

Have a balance on my card which I cannot transfer to a bank account nor can I withdraw the funds. Customer Care, at one stage, said I would have to open a new bank account in order to have the funds credited. After being told this I asked to speak to a manager. It turns out that the balance on my card was being withheld because of an outstanding transaction going back nearly three years. I asked for this information to be confirmed, in writing, by email. To date Qantas Cash has failed to do this. The transaction was incurred in 2016 a few...

The exchange rate using Qantas Travel Money is the worst on the market. Even NAB Travel Money have a better exchange rate, and thats saying something. But don't forget who you are dealing with, and that is the Queensland's Heritage Bank MasterCard. I suppose we can all see the problem with this! Not only does the bank want their cut, but so does Qantas. Thus it makes more sense to research and find a travel card who offers better exchanged rates and conditions. I will dump Qantas Travel Money after my next trip, but I have already loaded for my trip coming up.

Travelled to USA, on return to AUS I am getting 10c less per dollar than if i bought US dollars. That is how they secretly get fees and charges. it says on the Qantas site 1x US dollar is buying $1:45 aus; but if i transfer my US dollars i will only get $1:31 aus.

We loaded money onto the Qantas Card for trip to Fiji as they advertise the promise of no fees. However, they don't mention their poor conversion rates. $1 FJD = $0.65 AUD was the standard conversion rate but we got $0.71 to $0.72. This is about 10% more on the conversation rate. On top of this, establishments in Fiji charged card fees of 3% on top of the purchase price.
Find another option.

If you have AUD loaded into the card and use that in any other currency the rate will be worse than the crappy rates they give you anyway. I am always amused when they have the special rates days which are so small in terms of the increases offered as to make them just silly. It is no surprise they only offer these when the dollar slumps.

Yes, this is a free card, but the exchange rates applied to loading foreign currency are so poor that is is more cost effective to use my bank card! The mastercard rate is better, and even though the bank adds 3% of the transaction value as a fee, it is still cheaper to use the bank card than the Qantas Cash (aka Qantas Money card).
In July 2017 the number of point earned by $1 spent also decreased making it less attractive to use.

Yes, the time taken for a fee-free load has now decreased to 1 day, but it doesn't really override the other ...

The process of loading currency can be OK, with some banks getting bank transfer funds to the card within a few hours, this bit is acceptable.
Transactions that you have made using the mastercard facility are visible in a pending state immediately and are visible via the phone app and web site, which is also useful. Albeit the mobile app is very very slow.

My customer service experience with QC was very very bad. I was on the phone to the customer service representative for nearly 1 hour trying to explain the situation. I was not sure th...

Don’t do this if you can avoid it!
I have quite a bit in USD in my Paypal account. I wanted to transfer it straight into my USD balance in my Qantas Cash account. Sounds logical! If only it were that simple. Qantas cash won’t accept my USD because I’m Australian, so I had to convert USD to AUD in PayPal to transfer it, then convert AUD to USD in Qantas Cash, thus losing quite a bit of money in the process. If anyone’s aware of a way to do a simple USD to USD transfer from PayPal to Qantas Cash, please publish it. This should surely be illegal ...

I am a gold frequent flyer with qantas and based on their marketing decided to use Qantas Cash for my next overseas trip to Europe. When I called them they said my FF card needed to be upgraded with a chip and it would take 10-15 business days for the card to arrive. I asked them - I was leaving in under two weeks so can they expedite the card?. They said I would have to pay $30 to do that. So basically, they are asking me, the customer, to pay them to sell me something that they have the opportunity to make lifetime revenue on. I don't think t...

I have spent AUS $60 on phone calls trying to find out where my card has gone. I was sent a new one on 14th Dec. or that is what I was told. It is now Feb and I still have not received the card and they are issuing a new one. The card should have come to an Italian address and the last phone call I had I was told no it didn't leave on the 14th Dec it left on 19th Dec and no it wasn't posted to Italy it was posted to my home address in Australia which is great when I am in Italy and I am loathe to put any more money on it until I receive the card in my hand. Trouble is that everyone you speak to has a different story...

Qantas Cash advertised exchange rate on the home page is not applied to transactions.
Advertised rate for transaction 14 hours ago was .7673 (US) rate applied to a transaction at that time was .758. Small difference but is happening with 100% consistency.
Amex are consistent in .77 to .768 range.

I only use it in Australia, because I know the exchange rate is bad on Qantas cash. It was ok before, you spend $2 for 1 point in Australia, but now you need to spend $4 to earn 1 point.... now this card become useless. BTW ..... I use my Citibank card overseas, because there is no ATM fee on most countries and very close to XE exchange rate.