?
? !
1 photo
Qantas Cash

Qantas Cash

1.7 from 535 reviews · View Statistics

Reviews

  • Transparency
    2.0 (1)
  • Competitive Exchange Rate Yes (1) · No (3)
Previous
Next
Mat Kundt

Mat KundtGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Did not work in Europe and Asia, customer service did not return call for a week.

published
Incentivised ReviewNo
CurrencyEUR, HKD and NZD
Competitive Exchange RateYes
Similar opinion? Write a review on ProductReview.com.au!
Lhy

LhySydney, NSW

Communication is poor

published

Trying to get in touch with anyone on this is useless. The concept is a good idea but sometimes there are glitches in the time it takes to reload/unload funds. I would recommend a back-up plan and travel with cash as well

Incentivised ReviewNo
CurrencyGBP
Competitive Exchange RateNo
Similar opinion? Write a review on ProductReview.com.au!

Use with caution!

published

This card is useful in that it gives you frequent flyer points. However, beware if you make an incorrect transaction or if there is a cash hold on the card. It takes a full MONTH for holds or pending transactions to drop off the card, which could leave you in a lot of trouble if you need the money. And even if they know that the transactions are incorrect (in my case, multiple identical transactions within minutes with the wrong expiry date entered) the hold period is non-negotiable!

Transparency
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Qantas Cash compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all
wayne

wayneSunshine coast

  • 2 reviews

Terrible customer service

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Tom

TomSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Qantas Premotion

published

I wish i read these reviews before loading UK pounds onto my card. They have a promotion on if you load more than $5000 dollars onto your card you get two Qantaz club passes. I registered and loaded the money and never heard a thing about it. I rang them and i m told you dont get them till 6-8 weeks time. That is good as i am travelling tonight . I just hope i do not have issues like what i read hear . Kicking myself i did not read the reviews before hand and so many of them.

Incentivised ReviewNo
CurrencyGBP
Similar opinion? Write a review on ProductReview.com.au!
Peoplearefunny

PeoplearefunnyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Really disappointed

published

Have use the card on a couple of overseas holidays with no problems. Requested a replacement card neary 3 weeks ago and rang them yesterday to see where it was. I was told not to worry it is being processed. I wanted to use it on an upcoming trip in 2 weeks but will definitely not do so now. Imagine if a lost the card whilst overseas. Don't worry you will get a replacement in 4 short weeks!

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Kevin H

Kevin HSydney, NSW

Very Bad Service

published

I ordered my Qantas Cash card 6 weeks ago. After 4 weeks I called Qantas to find out where it was, they couldn't answer me. They told me that would send me another one express post, 2 to 3 days delivery.
Some 11 days later, I called them again. They told me it was yet to be processed, so much for Frequent Flyer Loyalty, ended going elsewhere.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Do Not use this Card in Japan!

published

If travelling to Japan, take Yen only and do not rely on this card for purchases. Japan is a mainly cash society and most times I tried to use I had to put in my Pin Number and every time, the card would not work. If I signed for transactions, then it is fine, but these were extremely rare with the majority of transactions required a Pin so card it not ideal. Also the transfer process is cumbersome with each time waiting for a different reference number from Qantas before I could BPay AUD into Japanese Yen.

Won't be using this card again for any travel in the future.

I have had better experience with CBA Travel Card who have a seamless and quick processing time to get the funds onto the card.

Incentivised ReviewNo
Competitive Exchange RateNo
Similar opinion? Write a review on ProductReview.com.au!
Spinner

Spinner

  • 5 reviews
  • 4 likes

Ongoing problems and poor customer service

published
Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Qantas Cash compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all
CoogeeGuy

CoogeeGuySydney, NSW

  • 23 reviews
  • 18 likes

I think we can all agree that Qantas Travel money has a offensive exchange rate and make a HUGE prof

published

The exchange rate using Qantas Travel Money is the worst on the market. Even NAB Travel Money have a better exchange rate, and thats saying something. But don't forget who you are dealing with, and that is the Queensland's Heritage Bank MasterCard. I suppose we can all see the problem with this! Not only does the bank want their cut, but so does Qantas. Thus it makes more sense to research and find a travel card who offers better exchanged rates and conditions. I will dump Qantas Travel Money after my next trip, but I have already loaded for my trip coming up.

Similar opinion? Write a review on ProductReview.com.au!
Karen

KarenMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Terrible rate on return.

published

Travelled to USA, on return to AUS I am getting 10c less per dollar than if i bought US dollars. That is how they secretly get fees and charges. it says on the Qantas site 1x US dollar is buying $1:45 aus; but if i transfer my US dollars i will only get $1:31 aus.

Similar opinion? Write a review on ProductReview.com.au!
Lisa M

Lisa MGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Poor exchange rates

published

We loaded money onto the Qantas Card for trip to Fiji as they advertise the promise of no fees. However, they don't mention their poor conversion rates. $1 FJD = $0.65 AUD was the standard conversion rate but we got $0.71 to $0.72. This is about 10% more on the conversation rate. On top of this, establishments in Fiji charged card fees of 3% on top of the purchase price.
Find another option.

Similar opinion? Write a review on ProductReview.com.au!
Tumbleweed

TumbleweedAustralian Capital Territory

  • 10 reviews
  • 1 like

Rates and tricks

published

If you have AUD loaded into the card and use that in any other currency the rate will be worse than the crappy rates they give you anyway. I am always amused when they have the special rates days which are so small in terms of the increases offered as to make them just silly. It is no surprise they only offer these when the dollar slumps.

Similar opinion? Write a review on ProductReview.com.au!
NickS

NickSMelbourne

  • 2 reviews
  • 3 likes

The Exchange rates when loading money are poor

published
Similar opinion? Write a review on ProductReview.com.au!
Johno

JohnoRegional NSW

  • Verified customer

A fair weather card only

published
Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Qantas Cash compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all

PayPal to Qantas Cash transfer in foreign currency conversion warning

published
Similar opinion? Write a review on ProductReview.com.au!
Dave

DaveSydney

  • 2 reviews
  • 1 like

Product seems to be OK but the service is not!

published
Similar opinion? Write a review on ProductReview.com.au!

Customer Service has a lot to be desired.

published

I have spent AUS $60 on phone calls trying to find out where my card has gone. I was sent a new one on 14th Dec. or that is what I was told. It is now Feb and I still have not received the card and they are issuing a new one. The card should have come to an Italian address and the last phone call I had I was told no it didn't leave on the 14th Dec it left on 19th Dec and no it wasn't posted to Italy it was posted to my home address in Australia which is great when I am in Italy and I am loathe to put any more money on it until I receive the card in my hand. Trouble is that everyone you speak to has a different story...

Similar opinion? Write a review on ProductReview.com.au!
Terence

TerenceHonolulu

QC - exchange rate deception

published

Qantas Cash advertised exchange rate on the home page is not applied to transactions.
Advertised rate for transaction 14 hours ago was .7673 (US) rate applied to a transaction at that time was .758. Small difference but is happening with 100% consistency.
Amex are consistent in .77 to .768 range.

Similar opinion? Write a review on ProductReview.com.au!
Jimmy

JimmyMelbourne

  • 2 reviews
  • 1 like

It was ok, but now getting bad.

published

I only use it in Australia, because I know the exchange rate is bad on Qantas cash. It was ok before, you spend $2 for 1 point in Australia, but now you need to spend $4 to earn 1 point.... now this card become useless. BTW ..... I use my Citibank card overseas, because there is no ATM fee on most countries and very close to XE exchange rate.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4
See all Qantas Cash reviews

Questions & Answers

Sushi S.

Sushi S.asked

I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.

No answers
Rick

Rickasked

Does Qantas cash card have any fees

2 answers
ABG
ABG

No, doesn't

Frequent Flyer
Frequent Flyer

Technically it doesn't, however they give you poor exchange rates which make it much more expensive then using your bank credit card. It is the same as buying money at the airport, usually 20% worse than at a suburban office of the same company.

Tony C

Tony Casked

This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515

No answers
See all Qantas Cash questions

Get an answer from our members

Other Travel Money Cards & Currency Exchanges

Previous
Next

See all Travel Money Cards & Currency Exchanges

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.