1 photo
Qantas Hotels

Qantas Hotels

1.6 from 79 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Qantas Hotels? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    2.2 (34)
  • Customer Service
    2.0 (37)
  • Trip Completed Yes (14) · No (23)
  • Ease of Booking
    3.1 (36)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Great deals but poor customer service

published

I wanted to book with my Qantas points and cash, and their website is not clear that when you pay with a deposit you cannot choose the points + cash option. Called to rectify the situation and was told there was no solution. Customer service rep had very poor skills.

Transparency
3/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Russell
Russell
  • 3 reviews

Avoid!

published

Made a booking for a hotel in Fiji and had it confirmed by Qantas in a separate email, only for them 48 hours later to advise that the hotel does not have any rooms. My question is why is Qantas selling inventory that does not exist? The response in assisting has been pathetic and considering it’s over Xmas my options are limited.
Won’t be using them again and suggest you do the same. Can’t be trusted that what you are booking and paying for actually exists.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Roebuck Bay Hotel

published

My superior room on 11 June 2021 was sub-standard. The curtain at the opening door was not fixed securely, there was mould everywhere in the ensuite, the fridge was covered in rust & hair dryer had to be collected from reception. Big improvements needed.

Transparency
2/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Paul W.
Paul W.Perth, WA
  • 2 reviews
  • 2 likes
  • Verified

Mold and Pests at a Qantas Recommended and Booked Hotel !!!!!

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Transparency
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Qantas Hotels compares to other Booking Services

Know better, choose better.

Compare all
Elizabeth
ElizabethGreater Melbourne (Metropolitan), VIC

A Very Customer Unfriendly Experience

published
Transparency
1/5
Ease of Booking
4/5
Similar opinion? Write a review on ProductReview.com.au!
Patricia Eastcott
Patricia EastcottSouth East Queensland, QLD
  • 2 reviews

Samford Grand Adelaide

published

Qantas hotels are amazing to deal with but let down by actual hotel did not get room booked, TV unable to watch from bed as cable broken , aircon in bedroom not functioning properly paid a lot of money for the Junior Suite but was very disappointed, would not recommend this hotel.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Took money for booking then sent an email saying the booking wasnt available

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Trina
Trina
  • 2 reviews
  • 4 likes

Most helpful with our cancellations

published

Qantas hotels were wonderful when we had to cancel our bookings in Barcelona and Athens. After a short time, we acquired full refunds with no admin. Fees etc. From both the hotels. These bookings were classified as "Non refundable" but with the help from qantas hotels, this was reversed.

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Unsatisfied Customer
Unsatisfied CustomerWestern Australia

Extremely Disappointing Customer Service

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Qantas Hotels compares to other Booking Services

Know better, choose better.

Compare all
chris
chrisPerth, WA
  • 3 reviews
  • 3 likes

Excellent support for covid rebooking

published

I had several bookings with Qantas hotels and had to reschedule due to covid. I was dealt with by customer service rep MJ who provided excellent service in rebooking my stays
Thank you

Transparency
5/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Prem
Prem
  • 5 reviews
  • 1 like
  • Verified

Horrendous ‘price promise’ dodgy scheme and even worst customer service

published

Booked accommodation in NZ. Trusted their price promise as it only works when you book. Booking.com price was almost 40% cheaper for same property and room. Trusted Aussie brand, went with Qantas Hotel and they delayed whole process by a month and at the end said mobile screenshot not good and clear enough..
No complaint process or they cared as they had money by then and my stay was over so no cancellation!
Never use them! Its not even Qantas, I think they pay Qantas royalty and it’s a third party.. complaint to Qantas who said Hotel not their problem!

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ozz
OzzMetropolitan Adelaide, SA

Appalling Customer Service

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Qantas Hotels compares to other Booking Services

Know better, choose better.

Compare all
Money P.
Money P.Southwest, VIC
  • 3 reviews

Difficult to deal with and if there is an issue just quote policy and words

published

I am trying to rebook a holiday which has been disrupted by Covid-19, clearly not my fault and qantas are not being flexible, unfortunately I will have to log a case with ACCC to try and get a remedy, so time-consuming. I hope we don't have an air monopoly again - the customer will come last!

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
wabomberboy
wabomberboyPerth, WA
  • 6 reviews
  • 5 likes

First time user-will use again

published

This is the first time I have used Qantas hotels and it started off bad but concluded with a satisfactory experience.
I had to cancel my booking courtesy of the Coronavirus. I couldn’t get through to Qantas customer service so I canceled online. My booking was non refundable so I put a claim in from my travel insurance. My insurance put my claim on hold and suggested I reach out to my hotel provider.
I managed to live talk to a Qantas customer service officer.
After explaining my situation they sent an email to the hotel asking if they could offer me a credit. The hotel agreed.
I was very happy with the outcome.

Transparency
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
K Nayyar
K NayyarSydney, NSW

Changed our booking at last minute

published

booked a family room but got a call the evening before and was told that the room wasn't available for the day it was booked.. we were given the option of 2 separate room.. unbelievable! this was supposed to be a family holiday which was ruined courtesy Qantas hotels

Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.