0% p.a. on Balance Transfers for 12 months
Earn up to 1 Qantas Point per $1 spent
20,000 bonus Qantas Points on offer
Complimentary Travel Insurance
3% Foreign Transaction Fee
|Category||Frequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards|
|Benefits||Complimentary Travel Insurance and Sign-Up Bonus Points Offer|
|Minimum Credit Limit||A$4,000|
|Maximum Credit Limit||A$30,000|
|Additional Cardholder Fee||A$25 p.a.|
|Rewards Program||Qantas Frequent Flyer|
|Points Earn Rate||1 points per $1|
There is no cap on earn rate.
|Contactless Payments||Apple Pay, Fitbit Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||19.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||A$30|
|Annual Fee||A$49 p.a.|
|Foreign Transaction Fee||3%|
|Overseas ATM Withdrawal Fee||A$5|
|Interest Free Period||55 days|
|Cash Advance Rate||21.99% p.a.|
Earn 20,000 bonus points when you spend $3,000 or more on eligible purchases within 3 months of card approval.
|Balance Transfer Rates|
|Balance Transfer Period||12 months|
|Balance Transfer Rate||0% p.a.|
Bad customer service
Had our credit card hacked and after 1 month we are still waiting on the fraudulent transactions to be credited, tried contacting customer care by every possible way including phone, website and mailing a letter by snail mail and still no help from Qantas. We are still out of pocket for these fraudulent transactions and at the same time Qantas charge us our annual fees.
- Everyday Expenses
Pray you don't need to get in touch with customer support
We use this as an everyday card then pay off for accumulating FF points. Works fine and app is okay - although no Apple Pay.
Then we tried to up the limit... GIVE ME STRENGTH. Their customer service is a nightmare. No record of previous conversations, we then needed to write a state dec and email it to them (without ever getting a confirmation back), then they needed extra documents from you 5 days later - which they never told you about in the first place.
If there's a similar card that has roughly the same points but is more per year, take it.
Cancelled Credit Card
We travel a lot so having options is a must. We have a Qantas Cash Card as well as we had (till very recently) a Qantas Premier Everyday Card. Very disappointed in the Customer Service of Qantas, that is pretty much the case for both cards. It is quite delicate when using overseas, especially for booking things to do in various countries. The card was stopped several times, one for purchasing hop on and hop off tickets and another time for purchasing a food tour tickets. This then caused a lot of issues having it reactivated again, because we n...ormally don't roam our mobile phones. We skype called but it took a while to sort out. Carrying several cards helps with this but it's rather annoying. It has a low annual fee, the points aren't great, ... we occasionally get free qantas lounge passes with our Qantas Loyalty cards, but haven't got many perks with the Qantas Premier. If you were going to use it more and are a loyal Qantas person, I have heard Qantas Premier Platinum MasterCard has better points, discounts and lounge passes.
The worst customer service ever.
I received a new card after I lost mine and haven't had any visibility of it online or in my app for over a month. I can't reset a new pin because it's not in my app. I spoke to their help line over 2 weeks ago and they said it would be a 3-5 day fix. It is now 2 weeks later and still not fixed. I called again and demanded it be escalated. I'm not sure how they could ever think being without this detail for a month and not communicating to customers is customer service. The worst call centre customer service I've ever had.
Don't bother with this service because if something goes wrong no responsibility is taken.
- Everyday Expenses
Absolutely dodgy customer service
No sign of an answer for the Qantas Premium Mastercard application - so contacted them to be told it’s a “decline” - when asking why was told to send documents via an email which I faithfully did - many docs covering tax assessments, payslips etc from my life as a freelancer - so multiple places of work etc. again no reply or nothing even stating that the documents had been received. So giving them a few days to get this together I call back again - with another vague “decline”. When pushing further the answer comes back that the system doesn’t...trust my source of income. We’re they even going to tell me - it’s ludicrous that you have to keep calling them to find out any info at all. This is the most hopeless credit card application I’ve ever deal with - zilch customer service - don’t waste your precious time on Qantas .. go elsewhere !
Horrible and Dodgy
Customer Service sucks, poor and lazy, waste of space, i applied for this credit card waited 2 weeks, called to check the status, they sent rejection of application, I rang to ask why, customer service said application is actually in hold waiting for your bank statements, loan documents and other income documents, etc. so I sent all these confidential documents, waited another MONTH, rang to follow up, customer service said sorry it hasn’t even been submitted to our re-assessment team. We are going to do that now, but before that you need to em...ail us and request reassessment , after losing my mind, I said don’t f..ing bother, I don’t want to have any business with you, destroy my documents, they said they can’t do that it will be archived. Steer away from this dodgy bank they are just collecting information God knows what they do with them
If you are time poor or value good service, do not apply for this card
It required multiple emails and phone calls to call centres to try ensure application was properly submitted despite having properly submitted it online. Numerous texts and emails received from Qantas asking to rectify issues that either did not exist or could not be rectified. Various requests ignored. Call centre representatives give directly conflicting advice. Card is now received, and online activation had an error and could not be done, app does not work, no response to help requests about it. Complimentary lounge invitations not received. No response to complaints. One response received via generic email instructing me to use app about which complaint has already been made (so cannot use it to do whatever they are asking.)
Terrible service and clunky website - NOT PREMIER
I had a fraudulent transaction on my credit card and had to send an email and ring three times to have them start an investigation. I now have to wait 6 to 8 weeks from the 3rd time I called. They won't even credit my account until the investigation is concluded.
Their website is also way over the top for security. To log in there is a two-step verification which includes your password and them sending you text message which is totally fine. It then shows you all your transactions which is great. But if you want to look at your statement you t...hen must enter another password which is the highest security password I've ever come across i.e. Must contain upper and lower cases, numbers and a symbol and be 8 digits long. Way too over the top just to look at your statement. You need to pick up your act Qantas. As a platinum FF I would expect Qantas to have the best customer service for their credit card and an easy to navigate website. This fell way too short even for a budget card.
Questions & Answers
$500 excess for travel insurance claim is ridiculously high considering that any travel insurance quote WITHOUT excess doesn't go over $200.
Has anyone make a travel insurance claim with this credit card?
Also some covers doesn't make any sense like paying $500 excess to claim a maximum $500 for interstate flight delays. Hilarious! Is this even legal?
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