Qantas Premier Everyday

tried to close the account requested written account balance due to hearing loss, i prefer this to over the phone for that reason. No response after three requests. I paid all money due the app said pending closure any transactions would be blocked. Note qantas did not respond to any requests for written confirmation of the balance for a month which was originally showed a small amount owing which i paid then showed a small overpayment. Note still no response. They then sent me an email to say a transaction had gone through that they could not ...

We use this as an everyday card then pay off for accumulating FF points. Works fine and app is okay - although no Apple Pay.

Then we tried to up the limit... GIVE ME STRENGTH. Their customer service is a nightmare. No record of previous conversations, we then needed to write a state dec and email it to them (without ever getting a confirmation back), then they needed extra documents from you 5 days later - which they never told you about in the first place.

If there's a similar card that has roughly the same points but is more per year, take it.

We travel a lot so having options is a must. We have a Qantas Cash Card as well as we had (till very recently) a Qantas Premier Everyday Card. Very disappointed in the Customer Service of Qantas, that is pretty much the case for both cards. It is quite delicate when using overseas, especially for booking things to do in various countries. The card was stopped several times, one for purchasing hop on and hop off tickets and another time for purchasing a food tour tickets. This then caused a lot of issues having it reactivated again, because we n...

I received a new card after I lost mine and haven't had any visibility of it online or in my app for over a month. I can't reset a new pin because it's not in my app. I spoke to their help line over 2 weeks ago and they said it would be a 3-5 day fix. It is now 2 weeks later and still not fixed. I called again and demanded it be escalated. I'm not sure how they could ever think being without this detail for a month and not communicating to customers is customer service. The worst call centre customer service I've ever had.
Don't bother with this service because if something goes wrong no responsibility is taken.

No sign of an answer for the Qantas Premium Mastercard application - so contacted them to be told it’s a “decline” - when asking why was told to send documents via an email which I faithfully did - many docs covering tax assessments, payslips etc from my life as a freelancer - so multiple places of work etc. again no reply or nothing even stating that the documents had been received. So giving them a few days to get this together I call back again - with another vague “decline”. When pushing further the answer comes back that the system doesn’t...

Customer Service sucks, poor and lazy, waste of space, i applied for this credit card waited 2 weeks, called to check the status, they sent rejection of application, I rang to ask why, customer service said application is actually in hold waiting for your bank statements, loan documents and other income documents, etc. so I sent all these confidential documents, waited another MONTH, rang to follow up, customer service said sorry it hasn’t even been submitted to our re-assessment team. We are going to do that now, but before that you need to em...

It required multiple emails and phone calls to call centres to try ensure application was properly submitted despite having properly submitted it online. Numerous texts and emails received from Qantas asking to rectify issues that either did not exist or could not be rectified. Various requests ignored. Call centre representatives give directly conflicting advice. Card is now received, and online activation had an error and could not be done, app does not work, no response to help requests about it. Complimentary lounge invitations not received. No response to complaints. One response received via generic email instructing me to use app about which complaint has already been made (so cannot use it to do whatever they are asking.)

I had a fraudulent transaction on my credit card and had to send an email and ring three times to have them start an investigation. I now have to wait 6 to 8 weeks from the 3rd time I called. They won't even credit my account until the investigation is concluded.

Their website is also way over the top for security. To log in there is a two-step verification which includes your password and them sending you text message which is totally fine. It then shows you all your transactions which is great. But if you want to look at your statement you t...