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Qantas

Qantas (page 2 of 69)

International, Domestic
2.0 from 1,373 reviews

Reviews

2.0

1,373 reviews
5
(164)
4
(99)
3
(108)
2
(175)
1
(827)
  • Value for Money
    1.6 (259)
  • Transparency
    1.6 (227)
  • Seat Room
    2.3 (166)
  • Food
    2.1 (145)
  • In-Flight Service
    2.4 (159)
  • In-Flight Entertainment
    2.5 (134)
  • Wi-Fi
    2.0 (39)
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Panamenke

PanamenkeSydney Surrounds, NSW

  • 2 reviews

Wonderful service

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassBusiness Class
Booking Through Airline
See all answers
Barry

BarryMetropolitan Adelaide, SA

  • 9 reviews
  • 7 likes

Not flexible or helpful at all.

published
Transparency
Value for Money
Seat Room
DepartureAdelaide SA, Australia
DestinationThimphu, Bhutan
ClassEconomy
Booking Third Party
See all answers
Izzys Mumma

Izzys MummaFar North Queensland, QLD

  • 3 reviews
  • 1 like

So impressed with service provided by call centre

published
Seat Room
Food
In-Flight Service
DepartureWeipa QLD, Australia
DestinationMackay QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
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G Alone

G Alone

  • 2 reviews
  • 1 like

Reputation says it all the long haul No pride carrying the great Aussie Carrie name

published

Pathetic waiting now 4 hrs gone to speak to customer service relating to change of flights booking made by Qantas one off Qantas cut back perhaps cheap labour from overseas learning from Telstra now 4 and half hours still waiting to speak with consultant Shame shame Qantas Mr Joyce get your act together and live upto our Aussie pride

MickyG

MickyGAustralian Capital Territory

  • 3 reviews

Cancellations and no refund in nearly 3 months

published

I booked a oneworld reward flight for my family which took many weeks on the phone to get sorted.

with COVID-19 some flights were cancelled which opened the door for a fee free cancellation.

No refund has been confirmed in nearly three months, my booking has disappeared off their system and I’m out of pocket $6500 and 850,000 qantas points.

These people are now refusing to serve me when I chase up the refund.

I will never buy a qantas ticket ever again.

Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
Dr EJS

Dr EJSSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

Where are the refunds?

published

Other airlines refund promptly. My own experience Cathay 72 hours. Friends' experience Singapore 72 hours.
Air New Zealand 4 weeks.
Qantas 13 weeks and still nothing. I gather they have outsourced their refund work to the Philippines. Why when they have stood down countless Australians?
Can I contact them? Not easily. Have patience they say. Why? Where are the refunds?

Transparency
Value for Money
Booking Third Party
Warren

Warren

  • 2 reviews
  • 4 likes

4 hours on hold and get cut off

published
Transparency
Value for Money
ClassEconomy
Unhappy

Unhappy

  • 2 reviews
  • 1 like

RIP OFF AIR FARES

published

Airfares from Adelaide to Broome return have skyrocketed in 12 months from $800 to $1250 in 2020. They have made so unaffordable to see family. They want us to support them by charging us rip off prices. Never ever will I fly with them again. I have also sold all our Qantas shares at a loss. Bring on the new carrier.

Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationBroome WA, Australia
ClassEconomy
Booking Through Airline
See all answers
Will

WillMetropolitan Adelaide, SA

  • 5 reviews
  • 2 likes

Cancelled Booking I Am Confused

published
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By far the most disreputable company in Australia

published
Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
deed

deedSouth East Queensland, QLD

  • 6 reviews
  • 9 likes

No customer service

published

Qantas cancelled flights due to COVID. Decided we wanted a refund. Originally told 1 week, then 3 weeks, then after waiting on the phone for an hour told 8-10 weeks wait because they are short staffed. What about using the staff that were stood down? Now after expecting a refund of $800 only $80 received. Typical, no explanation, no communication NO CUSTOMER SERVICE! Will now have to make a 4th call to find out why I only received 10% of my refund ... really looking forward to being on hold for another hour before being able to speak to someone.

Transparency
ClassEconomy
Booking Through Airline
Jeremy Lawrance

Jeremy LawranceNSW, 2041

  • 11 reviews
  • 5 likes

Beware of their refund policy

published

Qantas are encouraging passengers to cancel their bookings due to the COVID-19 pandemic and receive flight vouchers for future travel. Those vouchers do have an expiry date at which time they become worthless.
Qantas policy clearly states that customers are entitled to a refund "If we cancel your flight and we cannot offer you suitable alternative arrangements".
However, there is no way of claiming a refund on their website with the "Customer Care"portal only offering credit vouchers for future flights.
I booked directly with Qantas and am stuck with this unsatisfactory arrangement. Friends who have booked through travel agents have all been offered refunds.

Transparency
ClassBusiness Class
Booking Through Airline
chris p.

chris p.Perth, WA

  • 2 reviews

Damaged luggage

published

After travelling to exmouth your baggage handlers run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationExmouth WA, Australia
ClassEconomy
Booking Third Party
See all answers
chris p.

chris p.Perth, WA

  • 2 reviews

Damaged luggage

published

After travelling to exmouth your baggage run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationExmouth WA, Australia
ClassEconomy
Booking Third Party
See all answers

Where is the refund??

published

After multiple phone calls and multiple checks and cross checks with Qantas I'm still waiting for the refund of our two cancelled business class tickets to Europe end of March 2020. Tickets were booked through Qantas website. No travel agent involved!

Transparency
Value for Money
DeparturePerth WA, Australia
DestinationAmsterdam, Netherlands
ClassBusiness Class
Booking Through Airline
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andy

andyPerth

  • 3 reviews
  • 2 likes

It's easy to get a 5* review when...

published
Transparency
Value for Money
DeparturePerth WA, Australia
DestinationBrisbane QLD, Australia
ClassPremium Economy
Booking Third Party
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Ken H.

Ken H.

  • 2 reviews
  • 1 like

Un Australian

published

Was in Spain en route to Amsterdam to fly home in June
Caught caught up in the Covid horror and had to return to Barcelona to fly home to sydney
Qantas would not allow us to change the departure airport from Amsterdam to Barcelona even when we offered to pay the difference neither did they offer a credit for the flight (which they were telling Australians they were doing)
They made us buy a brand new return ticket to get home from Barcelona and guess what when we got home our insurance doesnt cover Pandemics either
UN AUSTRALIAN

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBarcelona, Spain
ClassEconomy
Booking Third Party
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Susan T

Susan TSydney, NSW

  • 3 reviews
  • 6 likes

Cancelled air travel

published
Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
ChrisC

ChrisCSydney, NSW

  • 4 reviews

Where are the refunds?

published

Qantas continues to accept millons of taxpayers dollars while putting off 20,000 workers but still cannot refund fares paid for 6 months ago and cancelled as Qantas is not operating due to COVID-19. It also refuses to refund cash it has held for 6 months as seat selection fees. How can this be justified?.... Try calling QF and you will hang on until disconnected, over and over..... just the pits.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
borrisnorris132

borrisnorris132

  • 4 reviews
  • 2 likes

Almost forced me to fly during the coroniavirus.

published

From the start Qantas has been a nightmare with customer service. I saw a deadly virus was running across the globe and they basically had told me to fly or lose all flight money. Their call centre was leaving me on hold for up to 5 hours prior to the pandemic.
Also they went against their policy of offering a refund when they cancelled the flight because our government had banned international flights.
Now they have received government payments and they took my early seat selection money. Let's not forgot the voucher they gave me as a refund, which can't be used during peak times even though I booked in a so called peak time. I felt like I was dealing with a crime syndicate not a national airline.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureAustralia
DestinationThailand
ClassEconomy
Booking Third Party
See all answers
Page 2 of 69
See all Qantas reviews

Questions & Answers

johan z.

johan z.asked

Qantas International

Is it possible to change my route from Oliver Tambo Airport to Sydney instead of Oliver Tambo to Perth after I DID RECEIVE MY VOUCHER due to the cocona virus which was from Oliver Tambo to Perth after the lockdowns are lifted?

2 answers
B&P Gibbs
B&P Gibbs

A voucher should be valid for travel anywhere with the same carrier.

Raj
Raj

I agree with Mr Gibbs. But ask Qantas. If you call early in the morning they do call you back.

RobS

RobSasked

Qantas

Help Line - is it manned ?
Does anyone respond to the issues of customers ?
Three x 2 hour calls without a response.
No means of changing bookings through the website.

Inaccurate information sent by text regarding the means to cancel fights by customers impacted by the Carona virus.

There is means of contacting these people by phone, text or email.

Inept, incompetent, just don’t care.

Time to give your Chairman another rise.

3 answers
Moz
Moz

Yes it is manned but expect to wait in excess of an hour

They did have a call back system but that has since gone

After reaching a consultant they say it is fixed but it isn’t so you need to keep calling and hopefully connect to someone who wants to help

Unfortunately with the huge workload it is more about getting through numbers than resolving the issues

Good luck

RobS
RobS

No call back
Phone call disconnected after 2 hours
Has happened 5 times

Wanting to cancel flights.

Cannot do it on the Qantas website
Cannot contact Qantas by any means.

RobS
RobS

Qantas has advised by text and information on its website that flights can be cancelled through means on its website.

This isn’t available to me.

Advised to contact Qantas Help Line.

Catch 22

mauraj

maurajasked

Qantas

Can you request compensation for a cancelled flight from Perth to London?

No answers

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