Abusing a monopoly at the cost of regional Australia
Qantas link which is owned by Qantas has for years been abusing the monopoly position they are in with flights to regional Australia. I really hope the authorities step in and stop this madness. it's cheaper to fly round trip Europe than major to minor city within Australia. of course notwithstanding the oldest fleet in the industry with 17 years the average age of it's airplanes. Qantaslink and virgin regional are the only airlines in the western world still flying the aged fokker 100 airplanes.
most expensive flights, oldest cheapest airplanes = exorbitant profits.
Undependable and uncomfortable
We recently travelled out of Toowoomba to Sydney with a further connection. Our flight was cancelled due to mechanical issues. This required an overnight stay in Sydney and the loss of a day of our holiday.
On return, our flight was repeatably delayed. Announcements were made for others Flights delayed or cancelled. At least one announced cancellations for mechanical faults. Frequent traveler on QantasLink said this was common. Besides being undependable their Dash 8 aircraft is cramped with uncomfortable seats.
Further their fares from regional airports is extremely expensive. I guess lesson learned. Drive to Brisbane, pay less, and avoid QantasLink.
Luggage off-loaded and left in Brisbane.
I took a domestic flight from Brisbane to Alice Springs June 23, and when we arrived passengers were told at the Alice Springs baggage collection point that 48 (?) pieces of passengers' luggage had been off-loaded and left in Brisbane. No explanation and no apology other than it was the "Pilot's decision". There was no recompense either other than passengers being given a night packet of PJs, toothpaste, etc. Now since Alice Springs is a holiday and work destination, this meant that those passengers wouldn't receive their luggage (change of cl...othes and accessories) for at least another 24 hours; by which time many had already left Alice for other destinations due to prior commitments, bookings, etc. The aircraft felt very heavy on take-off and landing. This behaviour on the part of QantasLink seems very underhanded and sneaky when this was basically a paying passenger flight and people depended on having their luggage when they arrived; the cost of the flight from Brisbane to Alice Springs is not cheap. We still don't know why so many bags were off-loaded. I suspect it was for freight but what could be so important to inconvenience passengers like that? Why would the airline do this? And can they do this without any plausible explanation or compensation? I don't think "Pilot's decision" cuts it. Yes, I'm sure there is "fine print" somewhere that allows the airline to do this, but is it ethical to off-load luggage for freight? And, by the way, how come luggage is allowed to travel on another aircraft, when there is no accompanying passenger? Added to this, the in-flight meal consisted of Pork Buns which were absolutely disgusting; the seats in our area of the plane wreaked of vomit and there was no in-flight entertainment, not even for personal devices.
$735 ticket one way and refused a glass of water.
Needed to book a last minute flight from Sydney to Coffs Harbour. When the crew were collecting rubbish I went to ask the lady (Bridgette) if I could have a water but before I could even finish the sentence she cut me off and said “we don’t have time we need to clear rubbish”. She then went to the back of the plane and was having a social conversation with her colleague for 10-15 mins before the seat belt sign came on for landing. Then when exiting the plane she had her head in her bag txting on her phone and didn’t farewell us. I just would expect in future more respect especially after paying $735 one way.
Qantaslink Mackay to Brisbane
I flew from Mackay to Brisbane on Qantaslink during September 2019. The cabin was so stuffy that myself and the passenger beside me both noticed how hot it was. The airconditioner was not on while we were loading and didn't start working correctly until I complained after approximately 20 minutes in the air. The cabin crew had to ask the pilots to turn up the airconditioner as I was feeling feint. I have spoken to a few people since and they say that Qantas cuts cost by not putting the airconditioner on while on the ground. It also appears...they do not care about customer comfort in the air either. I flew Virgin from Brisbane to Mackay and the cabin had fresh air pumping into it on the ground, the whole flight and on landing. I will be going Virgin from now on.
Terrible check in on Qantaslink flight
I am leading a group of 15 Americans on holiday for two weeks, flying around Australia and celebrating 4 birthdays, including a 60th and 70th birthday. We are going top drawer on this trip, except, it seems, with respect to the Qantaslink flight we had today. The flight itself was not bad. The newish B717 was all economy, but it had large overhead storage and was fine for the 2 hour flight. What was NOT good was the enforcement of a 7kg limit on our carryon bags. As you might expect, for two weeks, we do have quite a bit of luggage. I tra...vel on major international trips 5-6 times a year, and have been to 100 countries and on dozens of airlines. I have never had my cabin baggage weighed, until today. They weighed our bags and enforced a 7kg limit per passenger, which is almost nothing. I carry over $10,000 in photographic equipment alone, and the new carryon bag easily fits the size limits. My personal item also fits the size limits, but the photo equipment and paperwork for our 15 passenger group certainly adds to the weight. Our tour director, a travel agent and personal friend, was forced to check her personal computer, something on which she relies for her livelihood. We all repacked to the best of our ability in the airport, but it took several efforts to get so 7 kg. Then, Qantaslink charged us for the expected additional bags that we had to check because of this stupid limit. It cost me $160 for two additional bags for the two hour flight from Ayers Rock to Cairns. One would never have known that Qantas was in such dire financial straights! A number of our party flew the Qantas A380 service from Dallas to Sydney, and of course their bags were not weighed. To say that we are disappointed in this behavior from this airline is a great understatement. As trip planner, I am embarrassed that I booked our itinerary expecting standard airline practices to apply, and as a result caused other members of our group significant baggage charges. The real kicker is when I told the checkin agent that I was going to write a number of negative social media reviews, she told me to shut up or she would consider it a threat and call the authorities! You have got to be kidding me! I would expect that in Cuba or North Korea, never in Australia. So here I am, putting this information out there, and advising anyone thinking of flying Qantaslink to think carefully about their choice.
Qantas B217-200 terrible noisy aircraft
I recently had the most terrible flight ever with Qantas. I had no idea that Qantas used such old fashioned Aircraft an old rear 2 engines plane.
The legroom was very cramped but the most appalling thing was the noise of this aircraft. I have worked in noisy factories but the noise level was excruciating. I feel sorry for the air hostess that had to work in this plane, as i am sure such noise levels are harmful and wouldn't be allowed in a modern workplace. As such i have vowed never to fly Qantas again, i must say that the air hostess was very good and apologized about the noise.
Shocking crew, shocking service, shocking attudes for such expensive travel
We flew Cairns to Mackay at least once a week and had no choice but to fly Qantas Link. We had the rudest staff member who lied to the Captain that we swore at him when we asked a question who then asked us to leave without even a query. The ground staff were shocked! This young man was regularly on this flight. I saw him spill coffee twice on two flights and also berate an elderly lady who needed the bathroom immediately after the seat belt sign went on! NEVER ever fly with them again! Received an apology from airline but not good enough! Staf...f are generally rude and need training. Maybe because it is an airline many "workers" use they think they can drop the standards. Well we have paid $895 ONE WAY Crns-Mackay on one flight as we had to get down urgently! We love Qantas but this regional airline has a lot to learn and is one of the most expensive!
Some needs some training on customer service
2/1/17 direct flight from Karratha to Perth was diverted to Newman to pick up two staff pilots. There was a two hour stopover in Perth for connecting QANTAS flights to East on the booked direct flight. The diversion to Newman took longer than this (hours sitting around on the plane), connecting QANTAS flights missed thanks to QANTASLINK placing customer service, delivery LAST, so ended up on a round Australia tour of flights arriving at destination hours later.
Recommend for back packers with no commitments deadlines to meet, and great for mystery flight tours to your destination!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.