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Qatar Airways

Qatar Airways Questions & Answers

2.0 from 246 reviews · View Details

20 questions from our users

Diana

Dianaasked

Qatar airline cancelled my flight, how and when I can get my money back

No answers
Mrs Ann Cox

Mrs Ann Coxasked

What days of the week do Qatar leave Malta for Perth Australia in April 2021

No answers
Delores R.

Delores R.asked

Solution for your flight is currently unavailable for online check in

No answers
Delores R.

Delores R.asked

Your flight is unavailable for online check in

1 answer
M. Huxley
M. Huxley

Sorry, your question does not make any sense

Linda H.

Linda H.asked

Who do we get in contact with to get a refund for flights we can no longer get

1 answer
M. Huxley
M. Huxley

I believe u must contact Qatar for a refund.

subzero02k

subzero02kasked

Why doesn't Qatar extend the change in travel dates (due to covid-19 situation) to October 2021. As I've read online, changes only go to March 2021. Why are Australians disadvantaged??? Do you think that Australians want to go to Europe when it's cold, over there??? No! And why do we have to wait to 3 days before the flight to make these changes? Why can't you just give everyone a credit now on their ticket, to be used by a minimum 18 month's time? Australians usually book their flights several months before they want to fly. So why are your change dates from the time of ticket issue. Is that fair?

1 answer
Mansour
Mansour

i agree with they really must tak such issues in consideration

Kim Z.

Kim Z.asked

Could not get on a flight due to a slight error on my visa. I am being charged the same amount as Half of my ticket. What should I do?

1 answer
David Mc
David Mc

Don't ever fly Qatar Air Ripoff airways

Jose

Joseasked

Discovery option

4 answers
Jose
Jose

Accomodation in Doha in an fly from Sydney to Lisbon stopover.?

Sanja
Sanja

Pretty bad, out Hotel, transfers and meals were not booked even though our family checked numerous times with Flight Centre and Qatar and they emailed our booking references, it was still not arranged during our stopover, Qatar blamed the Hotel, Flight centre blamed Qatar and we still ended up footing the bill for everything. Very very poor service and organisation. Would not visit Doha again.

ConsumerMan
ConsumerMan

I stayed at the Doha Hilton. Great pool and private beach. Perfect for unwinding after a hectic Europe vacaction

Elizabeth A.

Elizabeth A.asked

How do I become A member of Qatar airways

2 answers
Oliver F
Oliver F

Hi Elizabeth.
To join Qatar Airways’ award winning frequent flyer program, visit www.qmiles.com

David Mc
David Mc

Come in to my Parlour said the airline to the unsuspecting victim

Jenny S.

Jenny S.asked

Can I cancel a flight from adelaide Australia to thessaloniki Greece within 24 hrs of purchasing it through travel agent and get a full refund

No answers
Basanta B.

Basanta B.asked

Anyone please tell me where the qatar airways office in sydney australia ?

1 answer
Ros Holden
Ros Holden

Hi there, I am not sure,.I contacted them via phone and then email.

Kenny

Kennyasked

I am flying Adelaide to Manchester UK Economy and have 30kg baggage allowance. Can this be in 2 cases that in total will be 30kg or less?

4 answers
Ian
Ian

This question should be quite easily answered by airline in question. My experience tells me that there is limit on weight and not on number of luggage.

CeeDee57
CeeDee57

This took literally 3 seconds to find, just google "qatar baggage limit" and look at "all other destinations" and "economy".
"30kg (66lb) and a maximum dimension of 300 cm (118in)"
Where you are allowed 2 pieces, it says "2 pieces".
It does NOT say that here, so logically only 1.
If in doubt, contact your agent or the airline direct.

Kenny
Kenny

Thanks. That's the conclusion I came to but it's not specific and I have baggage that is bulky rather than heavy. Tried ringing Qatar but kept on hold for ages without response.

Karen

Karenasked

Made a booking but only has my first and last name on the e ticket. Is this an issue that it doesnt have my middle name?

2 answers
angry
angry

Hi The name on your ticket should match exactly to the name in your passport.

Karen
Karen

Pretty angy about this as the booking form only asks for your first and last name. No passport number or anything else. Doesnt allow you to edit once processed. Will have to wait and see if they are going to charge me when I get to the airport to change this !

Faiz

Faizasked

Hi I have got one question I need to ask I booked a flight to Tanzania and unfortunately I cancelled the flight because there's family emergency and my agent said it took time to wait a refund back and now there's is seriously problems my grandfather sick so bad and I have to go there I went to airline yesterday qatar to check if my ticket is still open and I want to travel again does anyone know how much is a penalty fair ?

1 answer
AMJ
AMJ

Be careful Qatar says stuff and does not follow through

Gaza

Gazaasked

Is it possible to change date of departure without excessive penalty and whom, do we email such a request?

1 answer
clemfstrain
clemfstrain

I will answer when I find out.. Meanwhile could you kindly give me some information about the seating. It does concern me as I am old. My booking confirmation is 61RB31

thanks for your help.

Ms Melike Kaynak

Ms Melike Kaynakasked

What is Qatar airlines phone number could somebody tell me Australia Perth

1 answer
Brian
Brian

You can reach Qatar on 1300 340 600 but you may have to wait for half an hour or more to get through so leave aside plenty of waiting time.

Neila Tuppen

Neila Tuppenasked

I have booked flights for September to Europe and am starting to get very worried about the flights with all of these bad reviews. Has anyone been able to transfer to another airline without penalty? Also, is alcohol served on flights?

8 answers
Neil
Neil

I wouldn't rush to change your booking, because I found great service from the crew and I wouldn't know about any transfer penalties.. They do supply alcoholic drinks on flights and staff were very accommodating. I have booked the same airline and flights back to England in May, as generally I was pleased with the journey. I will post my judgement again at the end of May, so watch the feedback. I'd say, give them a chance.

It is not possible to book another airlines without any penalty. Atleast they will charge cancellation fee. Alcohol is being served on board.

TDavis
TDavis

Alcohol was served free of charge on our flight and our experience with Qatar Airways was fantastic... I give them 10/10!

Vendicka

Vendickaasked

flying Qantas Adelaide to Perth then Qatar Airlines Perth to Vienna on 8/6/2014 Economy Class. what is Baggage allowance?

1 answer
springtime
springtime

AS far as I know, Qatar has a 30kg policy on all their routes. Since Qantas code shares with Qatar, I have contacted Qantas re baggage allowance & was informed they will honour the same allowance as Qatar

sheila smith

sheila smithasked

I am trying to organise a "Meet and Greet" at Heathrow Airport but don't know which terminal QR9 arrives on March 24th. Have tried to ring your Melbourne office but after hanging on for 15 mins gave up. What do i do?

1 answer
Rania
Rania

Hi
Waiting 15mins is usual .... If you ring and they say about 6-8 callers ahead of you, I would advice you to stay on hold but if its more callers, hang up immediately.
Unless you wanna go to their office in Collins street, there you will get served in 5 mins

Mark

Markasked

My daughter has a return flight from Perth to Paris in a weeks time, but due to unforseen cicumstances cannot go. Can she get a refund or transfer the ticket?

1 answer
JZ66
JZ66

Mark have a look at the small print at the end of her ticket. Usually there is a cancellation/transfer charge. I think with my ticket which was a special fare economy I was going to lose 150 but there was a process for applying for the rest to be refunded. Failing that cell Qatar which will have to do to cancel depending on how you initially booked? Online you have to call. Through a travel agent you can go ABD see them. Goo luck.

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