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Never again for the rest of my life!
Most horrible, smelly and disgusting meal during your flight, too expensive layover during your flight and such a long hours between the connection. I lost my experience headphone on the aircraft and never found it, even though I completed the found form. Never had such an experience with any other airlines in my entire life. The most expensive "duty free "in the world. Don't recommend it at all.
Worst Experience I Had in More than 1000 Flights
We traveled as a family of 3, with our 9 months old daughter.
On our outbound flights from Sydney to Romania, my wife's luggage arrived with 2 wheels out of 4 dangling, and a big crack at the bottom, next to the two broken wheels, although was a solid plastic Samsonite luggage, that was used on many flights in the past.
On our return flight, which was scheduled for the 8th of November, we arrived at the airport, only to notice that our flight was nowhere on the departing flights screen. After asking at the Information desk, we were told that t...he flight has left 4 hours earlier, but nobody has bothered to inform us about this fact. It seems that the flight time was changed before we even left Australia, but Qatar didn't think that it was important to inform us. The ground crew from TAROM (the Romanian air carrier), has helped us to move our flights, but they could only propose a suitable alternative, without lengthy stopovers, in a weeks time. So, we were forced to stay another week. When calling the Qatar Airways Call Center to see what has happened, no apology was offered, and on top of that, they gave us seats in different rows on the second of our flights (Doha to Sydney), a 15 hours flight, even if we said that we are a family travelling with an infant and we need a bassinet, saying that it will be sorted at the Check-in counter. After the extra week of stay, during which our daughter got sick, when we arrived at the Qatar Check-in counter, on the second flight, we were given seats on the same row, but after handing us the tickets, the lady at counter said that they are actually separated by the aisle. When we told her that we want to seat together on all the flights, she replied that this should be OK, and we just have to ask the person next to us to swap seats. When I pointed out that this is not really something that a passenger should do, she said that there is nothing that she can do. On top of that, we clearly told them that we need the pram on board, as we have bought the smallest available travel pram (the size of a backpack when folded and a weight of less than 5 Kg), which is approved by all the airlines, and which we had no issue to take on board when we specifically for this purpose. When we arrived at the airplane door, we were told that the pram can't be taken on board and that we will get it back in Sydney, and this should not be a problem as the Doha airport offers prams. When asked what should we do in Sydney, as there are no prams, we were again told that this is not their problem. After landing in Doha, we went to the transfer desk and complained about the seats for the next 15 hours flight, and to our surprise the lady at the counter told us that she does not know why we were not given seats together as they are available, and quickly changed my wife's ticket so that we could seat together. Midway through the flight from Doha to Sydney, the captain made an announcement and informed us that we will have to be diverted to Singapore due to technical issues with the aircraft. By this time, our daughter was quite sick, so a stopover in Singapore wasn't looking too bad, but it was also meaning that I will have to take an extra day of leave. Unfortunately, Qatar kept us on the tarmac for more than two hours, while the ground crew was trying to repair the airplane, and after this could not be achieved, they moved us into the airport and then after a few more hours to a city hotel.
Great customer service
My husband and I flew from Adelaide to Doha then Venice return in October this year and were very happy with Qatar Airways. The planes were clean, food good and service A1. This is the third time I have flown with them and was happy I did. The cabin crew were always pleasant and helpful, the airport staff were also helpful in getting us to our transfer each time.
Dont recommend this airline to families with young kids at all
Travelled with Qatar airways with our 16 months old son and dont recommend this airline to families with young kids at all. The ground staffs in Tehran airport were rude, aggressive and completely inconsiderate. They have checked all our bags in to the last piece and finally told us that we have 5 kgs of excessive weights. When we told them that we cant take out anything form the last luggage because they are all our sons essential stuff and we would like to take stuffs from other luggage, they told us that we have to wait for an hour to unload...other luggage! It was my first time to see an airline check in all bags without weighting them so I asked them how you let our bags loaded into the plane when you havent measured them yet! thats when the lady behind the counter asked us to talk to her manager. We thought we may get some help from the supervisor but instead he started blaming us for what happened and even threatened that we may miss our flight if it takes too long to unload our bags! Eventually we decided to take items and put them in our carry-on bags to make sure we dont miss our flight. We didnt want to have heavy carry in bags because our stop in Doha was less than 2 hours before another 15 hours flight to Sydney but we didnt have any other choice. Our bad experience didnt finish here when we found that they have checked in our 16 months son as a child not a toddler so we cant sit him on our lap during landing and take-off. We had to explain that to the cabin crew and show them evidence that our son is still officially a toddler not a child and he cant sit on his own wearing a seat belt during landing and take-off. I know we didnt need to by a seat for toddlers but we paid the extra money to make sure we have less headache while traveling with our 16 months but thanks to Qatar airways that even becomes a burden for us
Great flight service!
Flew with Qatar for the first time to Europe, normally I fly with Emirates but thought to try out Qatar Airways this time. So glad I did!!! On our first flight to Doha, my seat was broken, the seat recliner would not stay upright. Not fun on what is to be a long 15 hour flight. I notified the flight attendant of this at the beginning and was told they will look into it and then left. Honestly I wasn't expecting much on an economy fare but 5 minutes later the flight attendant comes back with his supervisor and within minutes my seat was fixed. T...he supervisor was Deyan Bastian and he was exceptional -after fixing my seat, he looked after me and my mother for the entire flight making sure we were comfortable and checking on us from time to time. His customer service and skills was outstanding and because of him, my mother and I have raved about Qatar Airways and will definitely use this airline for our future travels. The food was delicious and in flight entertainment was good. Thank you to Deyan Bastian and the cabin crew for looking after us on our first flight with Qatar Airways. What a great experience!!
Extremely poor service a cancelled flight from first time Qatar business passenger
26th sept 2019, turned up at Istanbul airport for our flight, cancelled, no communications at all, if notified we could have organised alternate flights and arrived home to do business on time, but experienced a 3 flight nightmare through Jakarta with multiple long waits. No explanations just plenty of advice from various Qatar flight crew and checkin staff especially at Istanbul and Doha on policies, free hotels, which was all false. 8 business class flights on this Euro conference with Qatar and they could not even contact us and then on arri...val for the flight home they handed us a paper saying the new flight plan, no choices or options which again was lie. An earlier flight from the other Istanbul new airport meant we would have made our one flight connection in Doha for a one stop return flight. We experienced run around lies at all airports from their staff, and different info on the planes from the business class staff as to policy for cancelled flights and communication. We were never given a reason why the flight was cancelled either in Istanbul or at the complaints desk in Doha; why at 3:30am they knew our 14:40pm flight was cancelled but no calls, emails, texts hence no options but the one they pre planned. Really bad service on the ground, and their own central Hubb Doha was supposed to provide better options, or at least hotels on the various stops. They just pushed us along no matter how hard we protested telling us sorry, that is all we can do when we spoke to many people from the cancelled flight who had been advised early and provided what they wanted. Cant be hard to call when there is a almost 12hr difference between when they knew and the flight leaving. Anyway, we had not options, wasted hours at various desks trying to seek their help, same ignorance and lies all along, forced to take what they offered, and what occurred on arrival in Jakarta was unbelievable. They would not let us through transfer, made us wait for 2 hours standing against the wall as there were no seas whilst the Jakarta transfer staff walked to the check the alternate qantas flight we were booked on as they had no idea who we were. Could not check our flight on a computer at the transfer desk and the staff at the desk had no idea what to do with us. They took our passports, boarding passes, told to stand over there, we will be 15mins, but it took 2 hours. Scary when you have no idea who the guy was that took all the documents you needed to get home just to head to wherever qantas was to check we were legitimate passengers. Qatar booked this, not us so they are at fault. Another long wait but a good flight home on Qantas with a crew we knew having flown with them to Singapore many time. There issue is endemic poor communication, horrid service on the ground, poor training for cancellations, and lies all the way home especially in DOha where we were told we would be able to fix the nightmare. Oh, this happened after the 100 person capacity 1 barely functioning toilet business class lounge wait till the 7:40pm flight with the 500 plus persons trying to sit, sleep, or find room anywhere they could, which was certainly not what I had paid for or expected. Leave the chair to stretch or go to the toilet, lose you seat or position on the floor. Found more room at a bar outside this lounge. Complaints, tried a few numbers and suggestions even from their own webpage, email was acknowledged but not expecting a response, fax disconnected, phone went to message of some sort. Number one airline in the world and business class number one. I don't think so. First time trying this airline for a new Euro stop through Doha. Maybe the last time for any of my business staff or myself flying this airline if I do not get some apology but the forums are not promising success. Was a lot worse than the limited complaint here. Glen Collins
- Verified customer
Worst airline experience ever
This was the worst flying experience I have ever had.
Not only was the service shocking, but they managed to lose my bag.
I can even accept that, poor service is what you get on a budget carrier, and lost luggage happens to every airline. That's why I have travel insurance.
My biggest problem was that I couldn't claim on travel insurance until Qatar had closed their case and issued any compensation. This has taken 3 months so far and over 40 follow up emails. They keep coming up with a reason that the file hasn't been finalised, set a date the...
First time flying with Qatar, and will do so again. We flew from Adelaide to Doha then Zagreb. Return from Dublin to Doha, Adelaide. Good communication, great in flight service especially on the return flight. One family member is gluten free and the supervising flight attendant went out of her way to ensure our daughter was catered for. Clean toilets, smooth on time flights, good communication by captain and crew, and a good choice of inflight entertainment. Doha airport was a 2 hour stopover and easy to navigate.
Flying from Melbourne to Kiev they lost my luggage,arrived in Kiev with nothing but my ears kept ringing from their " Award airline " coming from every corner of the plane. Was unable to do online check in after many attempts in the day " we unable to process your request at this time". Ended up having terrible seats outbound.Cabin crew untrained and unpleasant and unprofessional.When serving meals nobody tells passengers to put their seats forward, don't you hate that?
Wanted to break a flight and stay in Doha for 10 hours,called their Aust...
Better Than Most
Just taken my second Europe long haul flight with Qatar Airways, and thinking the meals and service were again of reasonable standard thought I would write a review. Their planes a clean, toilets well maintained and the meals are reasonably tasty and well presented. I suggest the smiling gnome who heads up our national airline should take his next London trip with Qatar Airways to see how meals should look and taste like as well as to discover that good service is not hard to provide. I recommend you consider Qatar Airways for your next European flight.
- Verified customer
Far from the best in the world
Had a horrific trip with my family, from Perth to Europe with stay in Doha, business class.
Had a serious incident on the plane and medical emergency and have suffered an amputation because I stepped into their business class bathroom in human faeces which became infected, ruined our ski holiday and their lack of response and than to top it off, denial of any liability, because wait for it, despite the panicked stewards and no further entry into the bathroom for the whole trip, it was chocolate I stepped into with my open ulcer- just the very s...
Flew to the United Kingdom with Qatar airlines direct to visit dying mother, on the way back we rested up in Doha for 3 days. On arrival in Doha Qatar Customs confiscated a 500ml bottle of very expensive Scotch Whiskey that was in my suitcase. This bottle was not to be consumed but to be returned with me to Australia it held significance for me due the circumstances of my visit. On departure i explained to Qatar staff at the check in desk that i had to retrieve the confiscated whiskey and place it in my luggage prior to check in. Qatar staff s...tated that this was not necessary and that i should pick up the whiskey from customs and that i could board the flight. Customs returned the whiskey, the fact that it was in an unsealed bag meant i could not take this on the flight. I then went to the gate where my flight was to board two and a half hours before boarding time and asked to talk with a supervisor this request was denied. Security staff could not tell me if i would be allowed to board with the whiskey. I then spoke with Qatar airlines staff to check in my hand luggage they stated this could not be done. My wife flew home on her own and i spent 24 hours in the airport prior to being flown home due to my angry frustrated disagreement with staff at the security check desk prior to boarding. I will never fly with this airline or visit this country again.
Dnt fly Qatar!!!
This was the first time we flew qatar to malta, an excrutiating 24 hr flight with a stop in Doha for 8hrs.the long haul flight was cramped and uncomfertable with below average service on both long haul flights there and back.
We waited 30 min several times for a drink when we would request and we found the attendants on the way there rude and not attentive.
The shorter 6 hr legs had alot better staff but I still would not recommend nor would I fly them again.
To add insult to injury the airline had damaged my luggage on arrival and ripped a whe...
It was my first time flying Qatar from Berlin back to Sydney and I will never travel with them again. Whilst the flight was fine, when landing in Doha I realised I had left my iPad in the pocket of the seat. I realised immediately after getting into the terminal and let the ground staff know straight away. They didn’t bother to ask someone to look for half an hour and then told me it wasn’t there, that I have to email lost and found. I emailed and after four days they let me know it didn’t show up. I know it was my own silly fault but you would hope that their staff would be trustworthy. So fly Qatar but just don’t leave anything behind as you may not see it again.
left with a bad taste
I have flown Qatar in the past. I n 2018 I flew Sydney to Madrid. My last experience was less than ideal. Flying into Doha is a nightmare. There is nothing of any note at the airport. The Qatar lounge was full and my family of four had to stand for 90 minutes whilst we waited for a shower to become available. The flight into Qatar was OK although I do not think the economy class is as good as say Singapore airlines. The food served was cold and rubbery and the entertainment options were limited with some highly restrictive censorship of some m...ovies. The flight from Doha to Madrid was worse. The A350 was very uncomfortable. There is significantly less leg room than on the Boeing 777 and the seat are hard! On this segment we were served a mysterious deep fried pastry as the snack and the breakfast was probably the worst meal I have ever eaten on a plane. The positives of this trip were that we arrived safely and that the flights were all on time. I was tempted by Qatar's cheap flights to give them another go. I fly to Spain every year and I had booked another ticket. Unfortunately the current issues in the Gulf with the no fly zones have turned me off. I have rebooked with Qantas as they have altered their flight paths such that they avoid the Straits of Hormuz. I have asked for a refund on my tickets. Now I know that there is always a penalty for doing so but the fee on Qatar is excessive. I have been told that the cancellation fee for each ticket will be nearly $600 aud. This is on a $1400 ticket. The flight was booked for late October and it is now July. Plenty of notice for Qatar to resell on. Now I fly with Qantas and Singapore frequently and I have needed to cancel flights with these airlines in the past. Even though the tickets that I have cancelled in the past were cheap economy class fares the penalty was nowhere as near as steep. In fact the last time I had to cancel with Qantas, the airline reduced the penalty charge significantly as a gesture of good will. The summary of this story. Buyer beware and you get what you pay for. A cheap ticket is not always what it seems and there is definite correlation between the cost of an airfare and the quality of the product. I will not ever be tempted to fly with Qatar airways again. My advice for anyone flying to Europe, spend a bit more and fly one of the legacy airlines like Qantas, Singapore or Cathay Pacific. I would also suggest to look at the geopolitical situation in the Gulf at the moment. Do you really want to be flying anywhere near airspace where drones have been shot down. Remember conflicts can get out of hand and commercial aircraft have been targeted in the past.
Cancellation refund not paid back after 5 months
I cancelled my tickets in March 2019 but did not receive the refund money back in my account. It's been a few months now that I just receive an email every month with an email "Sorry we are working with our financial department to resolve the issue". It appears that this airline is bankrupted.
Very greedy airline
It was our first big overseas trip and we knew we knew we were going to be charged some excess baggage coming home as we had bought gifts for family and friends BUT $1400 NZ is just GREEDY especially when there were obese people on the plane that should have been charged for an extra seat .......but I bet they weren't we ended up having to send a bag as cargo which was still $600 NZ and it would take about one week. .....not sure in what condition it will arrive either. And then our bags that were to come home with us didnt even end up getting on the plane !!! So we arrived home with none of personal belongings at all and are still waiting for them to be deivered to our home. Very dissapointed and will never use them again !!!
Questions & Answers
Why did Qatar feel the need to subject women to rape disguised as a medical procedure after a baby was found at Doha airport? Why does Qatar airport deem sexual assault of its customers acceptable?
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