Went to get some travel reads today at the Woden store in Canberra. Bought two books and continued shopping. Every subsequent store I set off the security alarms. Searched everywhere for the still active tag. Turns out the clever folk at Qbd now randomly place security tags in the middle of their books. I don't want a security tag in the middle of my book, halfway down the page. Why isn't it on the inside cover like in all other bookstores?
I went back to the store for them to remove the tag. The manager refused because it would damage the boo...Read more

I purchased my first online publication from QBD and found to my dismay that I was restricted to viewing it with the QBD reader, which will only display one line of tablature at a time, which is useless when teaching a student how to play an eight line solo in time with backing track. I contacted QBD and asked for an Epub version which they would not provide, instead they told me to use Adobe Digital Editions which is only marginally better than their reader ( I use Calibre on my PC). I then stopped by a QBD store to ask their advice. They ...Read more

I suggest that no one makes the mistake I did and decide to give an Australian bookstore a go instead of using the usual overseas online one I always use. I made an order on the 18/7/15 and then remembered I hadn't received it it and checked the status on the 20/9. On ordering said it was available, now said on order no update had been made to me and I should have followed up sooner, so used to the other company delivering within 10 days and never had an issue so had slipped my mind. I contacted QBD only to be abruptly told the item was no l...Read more

The one time I ordered from QBD was a pre-order which had an advertised publish date. I pre-ordered the week before release. Upon the release date I didn't see any change in my order status, waited a few days and heard nothing. Contacted them and was told the book had been delayed and would be another 2 weeks. Waited 2 weeks, and they said again they are waiting for stock and would be yet another week. Waited another week, and yet another delay. A month goes by and still no book. Eventually they sent me an email saying the book is out of stock...Read more

QBD are sometimes good and sometimes very bad.
Good -
Their sales, I have got some great bargains sometimes with 50% off

Sometimes I dont pay attention to signs and their staff will point out if i can save money from buying another book to get a deal

Bad -
They really need to look on their computer before they open their mouths sometimes, in store I asked for a graphic novel for Vampire Academy which is on their website, I asked if they could order it in - i rudely got told that they dont sell graphic novels and to try a comic book ...Read more

I ordered a book online on 18.11.14, assuming that i would receive it within a week or the worst, two. Two weeks had nearly passed, i've received no book, no update on my order status. I emailed them on 1.12.14 to received a short message informing me that the book were out of stock. I understand that there maybe a chance the book were sold out right after but have never received any communication about that for nearly two weeks. Had I not asked for my order delivery status, i would have known nothing and kept waiting for the delivery that's ne...Read more

I ordered a book from QBD kawana shopping centre and never received any phone call about it.
This time I again ordered a book I was really wanting the girl told me the day it would be in the shop when this day came and went I rang the store, and asked about my book she had no idea but said she would find out but would I mind holding while she served a customer, ok but after being on hold for 10+ mins and hear her in the back ground saying next please I hung up.
So I go in store one boy served me nope no idea then wait one older lady with no c...Read more

I ordered and paid for a book on 20 July. The website said usually dispatched in 10-14 days. When I had heard nothing, on 28 July, I e-mailed to find out why my order said "pending" only to be told that the supplier was reprinting and the book would not be available till 19 August (long after I needed it for a charity fundraiser). This is 30 days after placing the order! An interstate QBD bookshop actually has a copy in their shop but QBD cannot send that copy to me! I was offered to cancel my order with QBD so I did,and have placed an order w...Read more