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They do not deserve even a single star!
We wish that we had seen this page much earlier. I am shocked by the number of bad reviews that I have found here.
Why should such a insurance company be allowed to be in business!
We had our home and content insurance with ANZ/QBE for more than 9 years. We took QBE insurance via ANZ bank, and I should be honest that we were fooled by ANZ bank assuming such a reputable bank will not leave us in the hands of such bad insurance company.
We had a leak in our bathroom almost 2 month ago, and QBE contracted Midcity to investigate the issue. Just g...oogle Midcity on Facebook and find out about them yourself. The Midcity report is full of wrong statements on my behalf and false claims about the situation. I have written evidence from my builder that contradicts QBE claims, but yet QBE only refers back to Midcity report which provides no actual evidence and it is only opinion of the plumber. If you just google Midcity and read their reviews on their own Facebook page you will realize why you should not trust QBE.
Disgusting, be warned
My mother holds home insurance with QBE. She died recently and we are in the process of selling her property. In the interim I dont want the insurance to go into arrears as she paid monthly. I contacted QBE to attempt to make payments to prevent this. They initially refused to assist until I demanded to speak to a supervisor. She was little more help. Long story short, I have now complained to The Ombbudsman. This shouldn’t be so hard, people die every day. I’m not trying to steal from them, I want to GIVE them money. DO NOT insure with them. The amount of poor reviews tells the story.
Disgusting insurance company
This is the worst insurance company I have ever uncounted and I will be reporting you to the consumer affairs because I am disgusted my grandparents are insured with your company and had there house vandalized I will post pictures of the damage and have lodged a claim paid the access that use wanted took 3 weeks for your company to send someone out just to LOOK at the damage and she got a call this morning by your company demanding more Money before you fix the damage so my 2 year old is constantly at risk of being cut by the left glass in the ...windows our front door barely locks so the house is constantly at risk of being broken into my grandparents are in there 70s and on a age pension your company is basically robbing them blind use should be ashamed they pay there insurance every fortnight and use still rob them blind
They don’t deserve a star
I have been with them for 8 years. Never claimed on anything until recently where paint got on the floorboards - quote given for the whole house 2900. Did not get 1 cent. They are a disgusting business with awful customer service!! What a waist of money !!!
DO NOT USE THIS INSURER
I would not use this insurer, I had my block of apartments with them and a Tenant damaged one apartment. They said the apartment previously had a leak and then wouldn't cover any damage. Even with clear before and after reports.
PATHETIC AND BEWARE
What a joke this company is, steer clear! I had a water leak in a recess between a shower and walk in wardrobe that was not visible due to shelving and told my claim to repair carpet and plaster was declined. Apparently gradual leaks are not covered I’m told. I should have had some moisture sensors installed in my walls, brilliant idea. That’s not all, during the inspection, someone decided to cut my carpet without my consent but of course this was also ignored, fantastic support for a customer of over 20 years asking me to review their PD...S, typical insurance response to decline a claim based on their endless amount of fine print that never in a lifetime will my annual $1,000 cover provide value for money. Where was the consideration for me on my loyalty toward their organisation paying every year without default only to be gouged like the poor little consumer deserves. No point going to the ACCC or small claim tribunal, I’m one person who doesn’t have the time or patience to go through all of this so guess what, they win again. I was even asked to escalate my claim to their internal Dispute Team, was this meant to make me feel better or just another way to grind me down to the inevitable. Guess what they escalated it anyway and got the response I expected, even better, they addressed my wife as Donna, her name is Anna! All I’ve had is copy and paste responses and my time with them is done! PATHETIC !
Shocking Customer Servive
Having been a customer for more than 10 years I expected more from QBE. I recently moved house and changed my insurance provider as QBE were unable to meet my needs. I had paid up front for a full year and was due a refund for 8 months worth of premium I was told that this would be refunded onto my credit card. After 2 weeks I called to ask were my refund was and was told that it had not been processed properly and would now be sorted and go onto my credit card. 1 month later and still no refund! After threatening to give bad feedback I was called today to be told it had been sent out as a cheque to my old address!!! The incompetence and lack of communication is so unprofessional. Choose another insurance company.
I took out ANZ home and contents insurance after glowing reviews from "Choice". This company uses a Philippines call centre who then refer you to a centralised contractor in another state who then gets a local in your state to quote on the repair. The process is far too long requiring the customer to keep following up. In the end I gave up and just obtained a pay out to go and arrange a repairer myself. ANZ is just and agent for QBE insurance and on the basis of my poor experience I recommend you look elsewhere.
QBE Insurance dragging the chain on our claim
We have been insured with QBE via the ANZ bank since we purchased our home in late 2015. In late November last year, our upstairs bathroom was damaged in a severe storm, with water undermining the wall in our shower recess. Water also found its way into the floor cavity, causing some damage to the plaster ceiling in our kitchen. More than 3 months later we still have no resolution. Both the insurer's builder and a builder we engaged confirmed that the damage was so extensive that the entire bathroom needed to stripped out and relined. Our build...er quoted $16000 for the work and an additional $6000 to replace & install bathroom fittings - toilet, basin etc. The insurer's builder came back with a quote for just over $8000 excluding fittings but acknowledging they may need to be replaced. After taking out excess, QBE offered us a settlement of just over $7000. QBE acknowledged their builder supplied a quote based on a discount rate, which is meaningless to us, because that builder said they would not be able to guarantee the work. We have demanded QBE revise its offer.
QBE INSURANCE IS UNREASONABLE
Our house roof got damaged by the recent storm. QBE inspected the issue and informed me that they have declined the claim as it was "a pre-existing damage". THIS IS TOTALLY UNREASONABLE ! If they keep using this as reason to reject claims, then every claim can be rejected.
My house has rented out to the current tenant for more than 4 years and never have water leaking issue from the rooftop to the ceiling until the storm arrives.
I have purchased my insurance via ANZ and they use QBE to handle my claim, while QBE hire Johns Lyng Group to ass...ess the issue. I have spoken to one of the QBE staff but his manner is not nice at all, keep asking me how I can prove it is not pre-existing damage and said my claim doesn't make sense to him. To me, his response is completely nonsense to me. The rooftop never has water leaking in many years before, isn't it enough to prove the rooftop is in good condition previously? Not mentioning that I have also provide evidence from Government to prove there is storm on that particular days together with the tenants email, photos and video clip to show the leaking. We never know when incident will happen, that's why we buy insurance. As long as the damage is not done on purpose, such as weather issue, then I believe the damage should be covered. According to my friend, Terri Scheer is much better and he got his ceiling and rooftop repaired which is damaged by the storm in just 2 weeks. This is a good lesson to all of us that it's time to change because your insurance is not going to cover anything.
Devastated and shocked
We have contents only policy with QBE since we are tenants. Recently our ceiling collapsed causing damage to our contents. However, QBE denied our claim using the loophole of an existing roof issue. This is unjust since we have taken out an insurance to protect our belongings despite the condition of the house we rent.
Another problem was the time frame it took. The initial assessor was keen to have the contents looked at quickly since the longer the stains are there, the harder to repair. It took a total of 3 weeks for the claim to be process...
take your money and then when u claim they send loss adjusters and assessors that dont know anything about your car or how to access anything but diddly squat see you in court QBE this is one company you will loose against never ever again will i trust you ripoffs who dont listen or care about anything but filling your own pockets 2 in pendant trades people disagree with your out comes strongly absolute ripoff NEVER AGAIN
Not a sudden water leak
We are insured by Australian Unity/QBE for building and contents.
We discovered water in the base of a linen cupboard. Further investigation by a plumber determined our shower base had developed a leak around the seal with water escaping under the base and into the cupboard about 5 meters away. Further investigation showed water was moving under the floor to other areas of the house and had created mould on some internal walls and we had moisture content upto 40% in some internal walls.
When we made a claim on our household insurance QBE sent...
I have just had this insurance company for 5 months when i bought the car of my dreams - I have to ring them everyday with answers of "we don't know"" It wasn't my fault but they keep insisting I have to pay the excess even though the other party have admitted fault - I am taking it to the ombudsman as this is not good enough!!
- Verified customer
Insured one year with no claim. 54% Premium increase
I carried homeowners insurance with QBE. Got a good rate from them so I switched from AAA. I had no claims over that year. Got the renewal statement and my premiums went up over $1500! 54% higher than the year before with no claims! I called to find out what happened and they said they would review and get back to me. Heard nothing from them except another statement for same amount. Nope. I switched again. They'll attract you with a good rate then jerk the rug out from under you.
The Worst Home Insurance Company in the World!
WARNING: Please DO NOT get QBE Home Insurance!
Our house roof got damaged by the recent storm. QBE took a month to get back to me and informed me that they have declined the claim as it was "a pre-existing damage". How ABSURD and RUBBISH!
There was no water leaking before. I live in a victorian terrace which has been their for decades! I cannot believe that highly unprofessional
Johns Lyng Group were hired by QBE to do an assessment - a company who were highly unprofessional company who were unreliable and liars from day one.
When I a...sked the QBE staff to put me through to the "Complaints Team" I was told: "the customer service are inundated with a lot of calls" and they have refused to take any calls. This just proves that QBE is very unpopular I guess! The Claims assessment officer I spoke to was [Name Removed]. Staff number: QNWMEM
QBE House and contents.
QBE top marks for the worst insurance if you want your worst night mare go with QBE they are terrible
we at to get the ministry of fair trading involved to get it sough ted out they will just turn any thing down.
The Lady claims officer she was the head clown for QBE do your self a favor and go with another insurance unless you like a lot of pain and suffering you will end up with a nervous breakdown QBE they are a joke and if you like talking a call centre in Manila it will take for ever to get Done QBE they are a complete joke.
and the joke will be on you.
Questions & Answers
I have breakinn theff took most of the stuff. I just read all reviews I bit scared now . Will qbe accepted my cliam. If they don't what should need to do. Do I need to hire a solicitor. For my cliam.
Hi Prince, as with all claims, you will need to submit a claim form with supporting documents for assessment and a determination will be made on your claim. You can find the claim form here - https://www.qbe.com/au/claims
Is there enough dissatisfaction with QBE and their tactics to present a complaint to ASIC
I’m told I was going to get a call to respond my claim but just like I expected no call and no follow up
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