QEnergy

QEnergy Questions & Answers

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SRS
SRS

There is not information on the dashboard, the way excess solar energy is accounted?? How do we know the way solar energy accounting is done??

Revco
Revco

What is your relationship with MOJO POWER P/L and why has it not been disclosed?

Jeanette Mole
Jeanette Mole

My daughter has recently passed away and we have only now discovered she is with Qenergy. Please contact me regarding the cancellation of her account. I am her mother and next of kin. We have a Death Certificate. We have cleared the unit and handed back the keys, but I think we should get the electricity shut off. Thanking you Jeanette Mole.

QEnergy
QEnergy   DM   

Hi Jeanette, We are truly sorry for your loss. Please feel free to let us know how we can be of assistance. We may need you to contact us and provide the account reference number so we can assist you immediately. You may email us at service@qenergy.com.au or via live chat at external link . Alternatively, call us on 1300 698992.

Ann
Ann

How can I switch to your company?

QEnergy
QEnergy   DM   

Hi Ann, you may call us at 1300 QEnergy or visit our website qenergy.com.au to see our latest offers. -Your QEnergy Team

ImEm
ImEm  

why would you want to switch to them.... I only owed them $700/ and was disconnected. Yes, I fell back with my payments, but I have a good reason " I had no money ". and now.... no electricity. I called them and was told that if I can pay half at the time of call they can put in the request for re connection which will take any time between 24 - 48hrs and the full balance must be paid the next day. Since i was still struggling financially I asked if I pay the requested half now can the balance please be made $100 a week (next 3 weeks) to which she said, I will have to put you through to the supervisor. When the supervisor came on she just rudely said, as they have been patient for the last few months I have only ONE option and that is to pay the full amount to get re connection done.

Even though I explained that the lady before offered to take only half to get reconnection she insisted that I now have to pay pretty much the full amount. got nowhere with my begging and she just said " ïf you dont want to pay then i am just going to end the call" - and so she did. By the way almost 5 yrs of service and i have never let bills get to this. this is loyalty.

There is NO care anymore.. its all about the money.

anyway, guess other retailers must be same. but i doubt they will disconnect for just $700 (that actually included the bill due end of this month too)

Antony H
Antony H

qenergy i switched to you months ago as i have a smart meter and pay as i use ive not received my smart cards to pay im disgusted how you havent sent my cards as i have clocked a debt up now i wanted to change back to my old surplyer only to here off them to say i cant switch back as you have blocked them soon as my cards come im paying the bill and switching back to my old surplyer and were is your contact number as i cant get hold of you with a complaint eithe over this

QEnergy
QEnergy   DM   

Thank you for the feedback Antony, our contact number is 1300 44 85 35. Without having further details on your account it is difficult for us to answer your feedback. Please contact us so we can help resolve this issue for you. -Your QEnergy Team

Antony H
Antony H  

i tried to ring you my phone wont let me get through to you i live at 150 albert rd farnworth bolton bl49hu its mr a hardman all i want is these cards to come to my address so i can pay this bill;l ive clocked up on my smart meter ive had no cards delivered for months still waiting you told me i had a 2 week period to cancel i tried to go back to my old energy company only to here off them that i cant because im in areas through your company not sending the gas and electric cards im in debt now when i wasnt before get these cards sent to my address right now so i can pay my debt and get rid of you its disgusting get them cards to my address right now

Sandra B
Sandra B

What is your rates per kilowatt? We have solar?

QEnergy
QEnergy   DM   

Hi Sandra, Thanks for your enquiry. Our rates differ depending on your tariff. You can check some of our offers here simply by entering your postcode, external link  . May we ask for your contact details for further assistance? Let us know your preferred time for a phone call.

You can also reach us by calling 1300 QEnergy (1300 44 85 35)lines are open 9am - 6pm every week day or email us at enquiries@qenergy.com.au

- Your QEnergy Team

Garry
Garry

I am currently dealing with Q Energy sale. I have smart meters called Centurian according to the sales person that Q energy are not yet contracted to. I am trying to find out what smart meters your are able to connect with so I can swap over to you?

QEnergy
QEnergy   DM   

Hi Garry, I believe you will have a COMMS4 meter with the MDP Centurion. The MDP, Meter Data Provider is responsible for providing the data from your meter to the retailer. As you have been advised we do not have an agreement in place currently with Centurion and as such we would be unable to receive the data needed to issue you an invoice for your usage.

QEnergy can arrange for this to be changed to a MDP that we do have an agreement with, however there would be an upfront cost applied to your first invoice of around $1000, to change the MDP.

If you would care to send an email through to sales@qenergy.com.au with the above question, we would be happy to look into this further. It may well be a cheaper option to look at the meter assigned to your property and assess if this is the right meter for your needs, rather than change the MDP.

Thank you!

-Your QEnergy Team

Felix
Felix

I am a single person moving into my new home at 13/22A Kirkwood Road Tweed Heads South 2486

I need to get connected on 26 Sep.

What are the costs eg. connecting fee, kwh and any other fees on a month to month plan. I don't want to be locked in for 12 or 24 month. What discounts apply?

QEnergy
QEnergy   DM   

Hi Felix, Thanks for your enquiry. Based on your supply address you are eligible for our 24% guaranteed discount Flexi Home plan.

Our Flexi plan (which can be found on our website at: external link  ) is a 24 month contract period, however if your circumstances change and you no longer wish to receive your power from QEnergy, there is no exit fee to end the term early. There are no other month to month fees associated with this product other than paying for your power usage. Also if you wish to pay via credit card, there are no merchant service fees to do so.

For our rates on this plan, please visit our website on the link above and look for the Essential-Flexi-Home-24 link, these are the current rates that would apply, please note these rates are inclusive of a 24% guaranteed discount.

If you require a connection for the 26th September, Monday 25th prior to lunchtime 12pm would be the latest we would need to ensure the network have time to arrange a power connection if the site is currently de-energised.

If we process a standard connection, there is no connection fee, QEnergy absorb that cost for our customers. If we need to raise a connection for out of hours, the network may charge a fee which QEnergy would pass through to yourself.

I hope this answers all your questions, if you require further information don’t hesitate to contact us on 1300 QENERGY (1300 44 85 35)

All the best with the move,

Thanks

Lauren

QEnergy

Den
Den

Why your price fact sheets on www.energymadeeasy.gov.au for all your contracts show zero exit fees, while in your PDS http://www.qenergy.com.au/flux-content/qenergy/pdf/monthly-market-contract-terms-and-conditions--direct-debit.pdf it's $75 plus GST???

Also all links to your own website in this and other PDFs lead to pages that do not exist.

QEnergy
QEnergy   DM   

Hi Den, We appreciate your time and feedback, and we apologise for the confusion. To clarify none of our product have early termination fees for small market contacts in QLD / NSW / SA or VIC. Our team is currently reviewing all published information on our website, thanks for bringing this to our attention.

If you have any questions on our products, please feel free to call 1300 QENERGY our team would be happy to assist you further.

- Your QEnergy Team

lilylove
lilylove

do you get to Tamworth New South Wales 2340?

QEnergy
QEnergy   DM   

Hi Lilylove, Thank you for your interest in QEnergy!

Yes, we're servicing those in Tamworth, NSW. For offers, you may go to external link . Just type in the postcode.

Thank you and have a good day!

Sincerely,

Your QEnergy Team

Geoff L
Geoff L

Have 20 panel 5 kW solar and getting 6c feed in plus 20% electricity power discount with Origin Energy. Looking to compare.

QEnergy
QEnergy   DM   

Hi Geoff L. We advise that you email us at sales@qenergy.com.au or call us directly on 1300 448 535 so one of our sales representatives can discuss this with you in details. Looking forward to hearing from you soon. Thank you! Sincerely,

Your QEnergy Team

Sean
Sean

I found out that you guys do not provide pay on time discount on your rate shown on your website. Is that the case?

QEnergy
QEnergy   DM   

Hi, Sean! We'll be very glad if you can call us on 1300 69 89 92, so one of our customer experience specialists can discuss this matter with you. Thank you for getting in touch with us! Sincerely,

Your QEnergy Team

Joyville
Joyville

What happens if you go to Q Energy and just say your not happy can you switch back to Ergon?

sam
sam  

Im sure you can because you haven't signed a contract but they will hit you with a early cancelation fee

QEnergy
QEnergy   DM   

Hi Joyville, It’s sad to hear that you have not been happy with us. We’d like to hear more about your concerns so we can assist you further. Please send us an email to service@qenergy.com.au and we’ll listen to what you have to say. Looking forward to hearing from you again. Thank you!

Sincerely,

Your QEnergy Team

Jon T
Jon T  

Hi my experience in commercial properties is that once you have transferred away from Ergon you can not go back to them. Not sure if this applies domestically

Joyville
Joyville  

QENERGY - this was just a question out of interest because I have never heard of QENERGY

As far as I know we can only connect to Ergon where I am we don't have choices

QEnergy
QEnergy   DM   

Thank you for the clarification, Joyville. Unfortunately, once you transfer to QEnergy, you are prohibited by law to return to Ergon. For many years, QEnergy has consistently asked the government to change this policy, as we believe that customers should be given the freedom to choose their electricity retailer. But we've been unsuccessful. If you wish to discuss this matter further, you may call us on 1300 44 85 35. Thank you. Sincerely,

Your QEnergy Team

Peggy
Peggy

Oh sorry forgot to ask. Im residential client in victoria. Do you provide service?

QEnergy
QEnergy   DM   

Hi Peggy. Thank you for your interest in QEnergy. Yes, we do provide service for residential customers in Victoria. If you'd like to avail of our services, please call 1300 44 85 35 or send us an email to sales@qenergy.com.au.

Peggy
Peggy

Hi. I'm a new tenant in residential building since 30/11 start date. My current provider I have been back and forth 4 months and still as of today to correct my account as I am being billed for business rates as my provider is sending disconnection notices I need to call every 10 days to place a hold on my acct. as they had stated I need to wait for my next billing cycle to be posted then call to make adjustment to residential? Hiway robbery.

My question is; when I connect with QEnergy do you call them to disconnect so I will not be out of electricity? When does your billing cycle start and finish? Regards!

Ken W
Ken W  

Hello Peggy. My billing cycle is quarterly. I can't answer the disconnect/ connect timing question. You'll have to check with Q.Energy to try to co-ordinate that. I found them extremely efficient in leaving my old company to connect to Q.Energy when we moved in here just over two years ago

QEnergy
QEnergy   DM   

Hi Peggy. When you switch over to QEnergy, we will get in touch with your current retailer to inform them of your transfer--you will not be out of electricity. As regards your billing cycle, it will depend on the date you sign up with us. Please give us a call on 1300 44 85 35 so we can walk you through our services. Thank you for your interest in QEnergy and we look forward to servicing you soon. Sincerely,

Your QEnergy Team

Zin
Zin

I am considering switching from people energy to qenergy. The reason why is due to the unjustified extremely high service charge and also the disconnection fee that they failed to mention to me when I signed the contract (so dodgy!). Can i ask if qenergy supplies energy to areas around Melbourne CBD?

QEnergy
QEnergy   DM   

Hi Zin, Yes QEnergy services all areas of Victoria including the Melbourne CBD. Regards

QEnergy

Peggy
Peggy  

Hi Zin. Im in Melbourne mai speak with you. I will like your advice. Thank you

Shayna
Shayna

if I were to transfer from Lumo to you, what would my average fees be? Would I have to pay a start up fee? My main reason for leaving Lumo is the fact that I pay almost $50 p/m on a property service fee when my actual usage amount is only $15 p/m (over $60 p/m with only me and my partner living in a one bedroom apartment) if you have better rates I would love to hear back from you.

QEnergy
QEnergy   DM   

Hi Shayna In order to determine what you average fees would be, we would need to analyse a copy of your most recent bill to get an understanding of your electricity usage. You can submit your bill for analysis bu visiting our website at external link  . There is no start up fee with QEnergy however you may be required to pay an early termination fee with Lumo so we would recommend you check the details of your current agreement with them. Please note that QEnergy specialises in providing electricity to Small Businesses and if you are a residential customer our rates may not be competitive when compared to those of other electricity retailers.

Regards

QEnergy

boobsy
boobsy

Hi

we are with Origin and are dissapointed with our solar rebate if thats what you call it .

we were etting abt $170 plus per quarter now we are lucky to get $39 we only have a 1.5kw .

what deal can you offer us?

kind regards Sharon

QEnergy
QEnergy   DM   

Hi Sharon, without specific details in relation to your network and tariff it’s very hard to give you an indication on what deal we could offer you. However if you are a residential customer or a customer residing in QLD we will not be able to better the offer you are currently receiving from Origin when it comes to solar rebates. Should you wish to discuss further please feel free to visit our website or contact our sales team.

Regards QEnergy

Mikey
Mikey

I'm a little concerned that a QEnergy representative has not responded to Mick here. It sends a bit of a worrying message, especially as the question was asked back in March, I am shopping around for a power provider and it does send a worrying message. Will this happen to me too?

QEnergy
QEnergy   DM   

Hi Mikey, Thank you for checking our company profile. Your concern about a few unanswered queries is understandable. However, please note that QEnergy has made changes in our Product Review page only recently. The reason our responses were not seen was due in part to these recent changes. Rest assured that we got back to these customers and addressed their concerns accordingly. We hope that this would not give you a bad impression of QEnergy. We look forward to your response.

Savanna
Savanna

I've never heard of this company before now. Do you deal with the whole of Australia or just certain states?

Don
Don  

Only know I live in Qld. and they supply us on the Gold Coast

QEnergy
QEnergy   DM   

Hi Savanna At QEnergy we specialise in serving business customers (or customers with an ABN) in QLD, NSW and VIC on selected networks. Please feel free to contact us directly to see if we can help you achieve reductions in your electricity bills.

Regards

QEnergy

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