I joined QSuper in mid Sept 2019. I'm very happy with their investment performance, and the information they provide on their web site is brilliant. Performance and unit prices are updated daily. They have a wonderful graph tool which I often use to interpret the performance of the fund I'm in, and compare it to the other funds. The web site is user friendly and easy to navigate. The fees are reasonable, and include the investment fee, admin fee and indirect cost ratio. These fees are stated on the web site, in plain view, next to details...

Have done quite a bit of research on superannuation companies and have found QSuper to offer the best return on my money. Their website is very well organised and navigation is excellent. Service is also brilliant. Would recommend to fellow Aussies.

The staff are always friendly and very helpful, I find their fees are lower than most other Super funds too and Ive definitely recommended it to others as a very good option.

I joined recently. My first employer contribution went in and somehow the system adjusted my name to someone elses name. Ive called several times for an update on when it will be resolved but am told they dont know when and to just keep calling back. I cant get my money refunded until it is resolved. This has been an awful experience.

I’ve been with them for 16 as a mandatory superfund for my work. The fund has always only been open to government employees until very recently. With this change (as expected) the fund has gone downhill, poor customer service, refusal to pay insurance claims, slow to process requests. The last change of investment mix request took over a week for example. Sending in manual forms never get processed. They need to take a long hard look at their decision to open their doors if they can’t cope with the extra members

I have to say, I don't relate to any of the negative reviews on this site about QSuper. I joined QSuper in 2004 and have only had good experiences. My super has always done well, and in the last 18 months I've needed to access the income protection - which I never knew anything about, really. I'm glad it was an opt-out insurance - when I was younger, I might have been tempted to do just that and not have the support I now need and receive. The staff are always friendly and very helpful, and the fees are the lowest around. I'd definitely recommend QSuper - my husband is now even moving from AMP after 26 years!

Asked for refund of fees due to their system being down without warning.
They advised they wouldn't provide any refund even though they hadn't provided me with the service.
Only been with them a short period and have been screwed over from the start.

Terrible customer service, extended times of inaction and general incompetence. They lied on the phone to cover up mistakes. Get out as soon as you can, a self managed super fund is a little more work but is a much better solution than this circus.

Was not interested in finding any solution. A sub-standard service that had little regard to the client's needs or problem solving the query. Totally not helpful in assisting their client.

It has taken six weeks and still waiting to have a simple form (Claim to vary a deduction for personal super contribution) processed. In the meantime Q Super is holding on to a tax deduction of $2200 in my account. I can't put in my tax return until this form is processed. Each time I ring I am told they can't tell me how much longer. They are obviously understaffed if they can't keep up with the volume. While they have had good returns in the past, I suspect things are changing due to the recent changes and increase in membership.

Had been with Qsuper for well over a decade and only decided to leave because my husband and I chose to set-up a SMSF. Was happy with the solid returns and customer service throughout the years with them.

We urgently required our last two financial year statements from Qsuper but were unable to access the Qsuper online portal anymore to do so. Phoned Qsuper and was informed that our online portal account had been shut down by IT because we had rolled our funds into our SMSF. The drama we had was that the only method to obtain these statement...

Member of over 10 years. QSuper is an organisation that expands and adds junk insurance to your account directly against your specified wishes: then hides under legal cover. Watch your statements closely and expect the addition of unwanted charges, particularly "income protection insurance". If you are a busy working person, best to avoid QSuper in the first place to avoid the hassle.

I have been a member for 13 years and in recent years I have noticed a definite decrease in customer service accompanied by an increase in razzle-dazzle advertising. So it starts like Kermit the Frog coming out giving the show a big plug but ends like those two old guys in the box whinging. In this week's special show, I spent two hours on hold before I spoke to a customer service officer. I have sent three emails but have not received any response, despite QSuper saying that they response to emails within three days. No they don't. Meanwhile, I hear all about their commitment to supporting the community in their warm-and- fuzzy-glow radio advertising.

After spending half an hour on the phone, listening to the same repetitive ad over and over like a brainwashing exercise, I finally gave up. Terrible customer service. Very frustrating

Qsuper is terrible and their services should never be used by anyone. Their cinema advertising is disgusting and I hate their company. No one should ever trust their business or anyone who works there.

I have been with QSuper almost 20 years and in recent years have sought advice from QInvest on 2 occasions. The first (with my husband) was a debacle where the adviser was ill prepared for our meeting. The second, last year, I thought went well enough until I received a $113k bill from the ATO. ie QInvest wrongly advised me to deduct then reinvest an excessive amount from my super - and now $113k will be withdrawn and the associated tax will be deducted.

The lack of communication on this erroneous QInvest advice has been extremely worrying...

In my experience customer service was terrible by phone and it got much worse after I tried to complain. I believe that when consolidating Super people need to be very careful about insurance, that they remain covered at all times and for the same level of cover as previously held.

QSuper won't let me consolidate my super to another fund unless I supply them with a separation certificate which I am unable to do as I was casually employed.
Apparently I can request a transfer through the ATO through the myGov website, fingers crossed this works.

Pathetic. Took near two months to obtain a quote for Income Protection Insurance, during that time they put the insurance in place without my approval. They ignored the Medical Report and decided I had a medical condition that the medical report said I did not. It took many times to point this out, but was ignored.
The Superannuation side is good, and rated so by Canstan, however their branch out in to Insurance is very much being run by people with minimal to nil experience in Insurance. Stay with the Industry experts when it comes to Insurance and avoid QSuper. You don't buy bread from a Butcher, don't buy Insurance from a Superannuation company

Retirees who have experienced delays accessing pension or lump sum payouts on retirement please post a review.
1. Accessing your QSuper entitlements is a hugely important decision making process that you will likely enter into just once in your life
2. Its a decision making process that will impact the rest of your life until you die
3. Despite this, there is a vast amount of QSuper information online, but nothing that specifically says Step 1, Step 2 etc
4. After years of service to the public you will be left to your own devices to wade...