Retirees who have experienced delays accessing pension or lump sum payouts on retirement please post a review.
1. Accessing your QSuper entitlements is a hugely important decision making process that you will likely enter into just once in your life
2. Its a decision making process that will impact the rest of your life until you die
3. Despite this, there is a vast amount of QSuper information online, but nothing that specifically says Step 1, Step 2 etc
4. After years of service to the public you will be left to your own devices to wade...

I have found the process of claiming income protection to be extremely distressing. In fact I would say that it has made my mental health worse, and I have had many meltdowns from this process related to my autism spectrum disorder, which further prevents me from working.
In the case where income protection is meant to help you when you are ill and cannot work, my experience with QSuper has instead been to waste what little "healthy" time I have (where I could have been spending that energy on working or recovering) and to worsen my mental he...

My brother died with money in q super which they are refusing to release to his estate because q super say they decide who gets the money left in his superannuation fund. My brothers wishes are being ignored and q super say they will decide who gets the superannuation money. Get out of q super everyone....

Nurses scrutinise your statements like you did your pay a few years back!
Bit of creative accounting going on and it's not in your favour!
Change funds!
-Fees are excessive by comparison to other funds with better returns.
-No set admin fee- this too is charged per percentage of your balance- supposedly at 0.16% but this figure is very "fluid" , just doesn't add up.
-Fees eg Investment fee wasn't worked out correctly against my balance according to the percentage they claim to charge. Stated 0.27%.
The investment fee doubled in 12 months ...

I called up regarding what I thought was a second account which I found out there wasn't, however I discovered that I had "income protection cover" that was costing me $35 a week for $13,000 if I became unwell, & of course, if they approved it! Wow - that's $1960 a year of my money plus I had other fees coming out. This is outrageous. Basically $2,000 plus a year in silly insurance fees that you might (probably) wouldn't be allowed to have for a lousy $13,000!
Something seriously wrong with Super companies. They are making a lot of money out o...

I have a small super account with them which started life a long time ago with Queensland government super. It built up nicely but since going into QSuper it has disappeared. They deducted fees and life insurance till it got below $500 and now they are still deducting fees, so it will disappear completely eventually. I fear that they will then start saying I owe them money for managing an empty account. I am eligible to take the money out now but they have never contacted me to tell me so, unlike my other fund. I will have to get in touch with them to start that process and I suspect they will just delay it until they have deducted all the money for themselves. In fact,when I pay the exit fee I won't have anything left.

I had only been a member for over a year and switched to Australian Super. To start they misspelled my name on application which meant i could not access my account, more delays to sort out. I made a query about my balance not correlating to a spreadsheet i made up using the daily unit prices. They found this difficult and more or less fobbed me off. I mean Super is not some piddling bank account it has large sum of money. Even the low life Banks have to account for every cent. I export my QSuper transactions as Exel and import to my Imac sprea...

If you need to withdraw money from your super fund in a timely manner switch to another fund. I am still waiting after 6 business days and have been told that the 7 day maximum is not yet up.

Just a rant about QSuper as I need to blow off some steam. I'm moving to Queensland Health from NSW next year, so thought I'd be proactive and sign up for a QSuper account to get things started. Guy on the phone said it was a quick easy process to do online. Signed up as he suggested, but declined the included insurance as I figured it was better not to pay fees on that while I tested the waters over the next few days to make sure their additional life/TPD insurance could be obtained at similar cost to my old fund. If so I would then shift ...

I have been with Qsuper over 20 years, however the inflexiibilty of insurance area, who i think now run QSuper has caused me to move my funds elsewhere, as well as the lower returns and high fees received from them, other super funds have lower fees and higher returns and more flexible insurance approaches.

I joined QSuper about 2 Months ago and rolled over my other Super account into it. I have been a member of several different funds over the decades and I can categorically say that QSuper is the best Super fund I have ever been with.

I have had phone contact with them 3 times and all calls were answered professionally and courteously and in quick time. My first call was before I joined. My question was "do I need to take out insurance if I join up"? The answer was no. The thing is there is a choice not to take it and I did not and have never...

I’ve been with QSuper for over 10 years now and have been really happy with it. It has consistently given me excellent returns and it is so easy to swap between investment options. I’ve definitely recommended it to others as a very good option.

Am absolutely astounded by the negative reviews, having been a member for 18 years now, I cannot fault them. The fees are less than other funds and can switch between options without cost. Have not had to call on the life or TPD Insurance, but these often come as a default package. As far as income protection is concerned, I have had to claim it twice the first time for 11 months and the second time 18 months. In both cases payments were commenced in the first week that it was eligible and provided the conditions were met, there were no issu...

Qsuper use the most despicable medical officers to avoid paying out the insurance you have paid for , probably for years. Their claims managers will fight you every inch and make the claims progress as miserable as possible. Don't be surprised if they want a second opinion if an insured member dies, they are likely to have one if their very suspect independent medical offer a second opinion in an effort to delay the claim.
Expect the claim payment time to be in the order of 3 to 5 years for any reason

Promised to pay out a percentage early months ago to help my brother and his terminally ill wife help with escalating medical costs and other bills but 3 weeks after her death and with Christmas fast approaching they have still not released any money and my brother has been so stressed out trying to deal with this...shame shame shame Q Super

I can agree totally with everyone's complaints about Q Super as I suffered at the hands of most.
Are you all aware that effective 1/7/17 you no longer have to have your superannuation with Q-Super I think I may have been the first to transfer my super from Q-Super to Sunsuper where I had a previous account. Never once did I consider transferring Sunsuper to Q Super for all the reasons on this page. Get out now that you have the chance....

I agree with another dissatisfied customers comments. Qsuper add insurances to your super fund and deduct the costs for this insurance from your funds without any authorisation. I believe if you want insurance you can apply. In addition to this, our advice from qsuper was very poor. Our statement of advice contained incorrect figures and so many other errors. Have left me so stressed and has left me with no confidence in financial advisers in general.

Over 10 years of policy contributions and tragically need to claim income protection and TPD after a serious work injury. Totally unprofessional and deceitful in their management, with no goal of helping relieve financial stress, rather consistently attempting to drag out every single step, and the case managers brief for KPI's are to close the claim and force the policy holders through the tribunal process which takes years. Hopefully you will die or suicide in the meantime. As a union delegate of a major public service department I have seen this pattern of treatment for years taking its toll on the sick, injured and vulnerable. QSuper sleep like babies. No better than Workcover. Shame.

I have read the following review and cannot agree at all. I have had nothing but great service both on the phone and in person.
It must be the clients a the is nothing wrong with the service.

It seems like bloated public servants who have never had a real job complaining

Qsuper definitely do not have members interests at heart, they will debit money from your account at every opportunity, as another member mentioned they use their policy and procedures to rob members by forcing unwanted insurance onto members without confirmation or permission. They then proceed to bleed the account dry by deducting extremely high insurance premiums for as long as they can. Be very careful dealing with Qsuper, always check what they are telling you as they will intentionally mislead you so they can extract as much money out of the account as they can. Thankfully Queenslanders now have the option to use other super funds, I switched as soon as I could and will never use them again.