I have been with Qsuper for 31 years and was reasonably satisfied with the funds recent performance and have recently retired.

QSuper staff have given me conflicting advice in relation to administration processes over the phone that has cost my account considerable amount. These phone calls are recorded
I have tried to resolve the matter over the phone without success.

I have logged a detailed complaint in writing only to be told that complaints are looked at within 90 days.
I made a follow up phone call asking o speak to a supervisor, who...

I have been with QSuper for about 22 years and finally about 2 years ago I decided to take out Income Protection. Getting older and not knowing what the future holds, you never know what may happen and leave you in trouble so I figured I'd go ahead.

I truly wish I hadn't! Not only was my claim falsely rejected saying I had this as a pre-existing condition (which I did not) after 3 months of waiting and using up all my sick and annual leave now I am in a much worse position all round.

If you are wondering I have situational Anxiety caused by ...

I have been with QSuper for many years. They recently asked me for a review. They stuffed up my tax deduction so I gave them a bad review then a lady phoned me to ask about the review. She never gave her name. I also mentioned that I have not worked for the last 6 months and had been paying income protection. She suggested I keep it even though I cannot claim as I am not working.
I lodged an intention to claim super as a tax deduction. Then I made an amendment. To it. They could not be bothered marking the amendment and when I phoned they said...

QSuper- you are using very rude and desperate tactics to try to stop your members from moving funds out; even when they’ve had professional advice that it’s in their best interest to do so. I’m an office manager for a financial planning company - we had recommended a client move a portion of their Super from QSuper to a different super fund to meet their goals, as this was in their best interest. QSuper called the client to stop them to do it, saying that we (their financial advisers) never could have given advice because we hadn’t enquired int...

My partner hasn't been able to work for over 2 years now resulting to having to live off new start . She put in for her tpd claim she has no discs in her lower back and has been told by her specialist she will not get a clearance to return to work. Even though her specialist has classed her permanently disabled and unable to work as well as her doctor she has been declined her claim and told she can work as a telemarketer for a few hours a week . Absolute crap .
They paid doctors and specialist who work for them to write reports to say she can ...

Reading some of the previous reviews, I feel I am reading about my situation. I have been a customer of QSuper since 2000.

Applied to ATO for approval to access COVID super funds on 02.07.20. Approval was received 06.07.20. Notification was received from QSuper on the same day.

Received a telephone call on 08.07.20 to confirm my identification which was done electronically during this call. Bank details were sent that afternoon and I rang 09.07.20 to confirm they had been received. The officer I spoke to advised me that he had accessed my ema...

I've been with QSuper since 1991. In all that time I've only asked for their help on 3 occasions (all within the last 15 months) and they've managed to fail me every single time.

(1) Prior to having surgery in 2019 I contacted them about nominating a beneficiary for my Death Benefit. The QSuper employee I spoke with told me that since I had no partner or children I could nominate my Mother. I filled the forms in and sent them off and a few weeks later (they're really on the ball there) someone else rang to tell me I'd been 'misinformed'. I ha...

Q Super do not care about their existing members in COVID-19 conditions.
They promote on their website that they will aim to release members funds in five (5) business days.
I reminded Q Super today that is actually my money they are holding.
They couldn't care less.
Nor could they confirm a date now five (5) business days being tomorrow as to when they would actually release my money.
No one should be held to ransom by a Superannuation Company in this COVID-19 pandemic.
Q Super has dropped the ball servicing it's members.

I was with this fund through multiple years and employers. Spoke to them regarding COVID-19 early release - they botched my application then told me I would need to fix it myself - there is nothing they could do. She was so rude and dismissive I got off the phone in tears. DO NOT USE THIS FUND. Never have I been thus treated in my life.

Ever since they changed their fund managers, their returns have been shocking. Stay away from their money-grabbing balanced option. This option is set up to pour your money into the banks. e.g. Our balance has gone down $43000 since the start of the Coronavirus Pandemic. Our dreams have been destroyed thanks to both QSuper and China. Seek financial advice before joining this group.

I've been with the fund for twenty years and always thought they were good until today. I'm retired and my balance is about to drop below a threshold amount they introduced in 2019, and I've been told I either cant touch my money or I have to close the account. Amazingly they still claim to be run for their members and they are not for profit. They were happy to have my account for twenty years, and now it's a case of "get lost". Really unhappy at being treated this way after being with them so long.

Do not sign up with this useless company. They are uncontactable. After a 31 minute wait on hold and still nobody answers I finally hung up. Stay away they do not want your business.

Recently diagnosed with a brain tumour, prognosis of 12 to 18 months to live. Been with QSuper since 2012. Claims manager initially assures me that with my income protection insurance policy, I will only have a 2 week waiting period and will be back paid if my claim takes a while to process. Claims manager was WRONG , she later tells me I have a 90 day waiting period. Claims manager accuses me of being on sick leave when I opted in for income insurance protection suggesting I had a pre existing condition. Claims manager wants an ‘at work tes...

I joined recently. My first employer contribution went in and somehow the system adjusted my name to someone elses name. Ive called several times for an update on when it will be resolved but am told they dont know when and to just keep calling back. I cant get my money refunded until it is resolved. This has been an awful experience.

I’ve been with them for 16 as a mandatory superfund for my work. The fund has always only been open to government employees until very recently. With this change (as expected) the fund has gone downhill, poor customer service, refusal to pay insurance claims, slow to process requests. The last change of investment mix request took over a week for example. Sending in manual forms never get processed. They need to take a long hard look at their decision to open their doors if they can’t cope with the extra members

Asked for refund of fees due to their system being down without warning.
They advised they wouldn't provide any refund even though they hadn't provided me with the service.
Only been with them a short period and have been screwed over from the start.

Terrible customer service, extended times of inaction and general incompetence. They lied on the phone to cover up mistakes. Get out as soon as you can, a self managed super fund is a little more work but is a much better solution than this circus.

Was not interested in finding any solution. A sub-standard service that had little regard to the client's needs or problem solving the query. Totally not helpful in assisting their client.

Member of over 10 years. QSuper is an organisation that expands and adds junk insurance to your account directly against your specified wishes: then hides under legal cover. Watch your statements closely and expect the addition of unwanted charges, particularly "income protection insurance". If you are a busy working person, best to avoid QSuper in the first place to avoid the hassle.

After spending half an hour on the phone, listening to the same repetitive ad over and over like a brainwashing exercise, I finally gave up. Terrible customer service. Very frustrating