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QSuper
2.1 from 67 reviews · View Statistics

Reviews

2.1

67 reviews
  • Transparency
    4.0 (1)
  • Customer Service
    5.0 (1)
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Chris M.

Chris M.South-Eastern Region, NSW

QSuper - not so bad

published

I am of 'advanced years' and recently joined QSuper from AustralianSuper. QSuper has been very simple to open a new account. Their staff are helpful and I'm looking forward to using their Self Invest option. All good so far!

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Customer Service
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1 comment
QSuper
QSuperQSuper
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ling

lingSydney, NSW

  • 28 reviews
  • 41 likes

Excellent Super Fund

published
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Tas

TasTasmania, 7250

  • 24 reviews
  • 12 likes

Good

published

Even after leaving Qld Government I've kept using Qsuper - much stronger performer than a lot of others and the service has been first-rate
Great call centre staff and excellent online services
Performed really strongly over the past ten to twenty years
Hasn't kept the 'defined benefit' fund

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Questions & Answers

Ash

Ashasked

My partner hasn't been able to work for over 2 years now resulting to having to live off new start . She put in for her tpd claim she has no discs in her lower back and has been told by her specialist she will not get a clearance to return to work. Even though her specialist has classed her permanently disabled and unable to work as well as her doctor she has been declined her claim and told she can work as a telemarketer for a few hours a week . Absolute crap .
They paid doctors and specialist who work for them to write reports to say she can work and they also submitted reports to the member delegate from a woman that my partner never met nor was told about at all. It has now been passed on to lawyers . These case manager's are all crooks. They chose what to use and what not to use when making a decision . We had her doctor her specialist and a psychologist all on her side saying she can't ever work again . They didn't even use the psychologists report .
Anyone going for a tpd claim do yourself a favour and go straight through a lawyer I wish we did that from the start it would have saved us so much time . If q super don't have to pay you they bloody won't no matter the situation they will find a way not to pay you .

2 answers
QSuper
QSuperQSuper

Hi Ash,

Thank you for your review and I’m sorry to hear about your partner’s situation.

We would like the opportunity to investigate this matter further for you. If you would like us to do so, please ask your partner to send us an email through the QSuper Contact Us page. This will allow us to verify and locate their account. I have linked this for you below:

https://qsuper.qld.gov.au/contact-us/email-qsuper

We look forward to hearing from your partner shortly.

Thanks, Jess.

Ash
Ash

Slater and Gordon are handling it. Thanks though =)

Jpm

Jpmasked

My husband has been diagnosed with a brain tumour. With both have q super income protection. I am unable to work due to his condition. I know he can claim insurance but what about myself?

2 answers
Johnson
Johnson

Contact qsuper directly.

QSuper
QSuperQSuper

Hi Jpm,

I'm very sorry to hear of your husband's Brain Tumour.

We appreciate you taking the time to provide your review and for letting us know about your experience.

We would like the opportunity to look over your account and review any possible options to assist you both during this time. If you feel comfortable providing your personal details over this platform, please send us a private message with your full name, date of birth, client number and contact phone number.

Alternatively, you can send us an email through the QSuper Contact Us page. This will allow us to verify and locate your account. I have linked this for you below:

https://qsuper.qld.gov.au/contact-us/email-qsuper

We look forward to hearing back from you shortly.

Thanks,
Hailey

Jpm

Jpmasked

My husband has been diagnosed with a brain tumour. With both have q super income protection. I am unable to work due to his condition. I know he can claim insurance but what about myself?

1 answer
QSuper
QSuperQSuper

Hi Jpm,

I'm very sorry to hear of your husband's Brain Tumour.

We appreciate you taking the time to provide your review and for letting us know about your experience.

We would like the opportunity to look over your account and review any possible options to assist you both during this time. If you feel comfortable providing your personal details over this platform, please send us a private message with your full name, date of birth, client number and contact phone number.

Alternatively, you can send us an email through the QSuper Contact Us page. This will allow us to verify and locate your account. I have linked this for you below:

https://qsuper.qld.gov.au/contact-us/email-qsuper

We look forward to hearing back from you shortly.

Thanks,
Hailey

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