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A piece of junk and poor after sales service!
Having done alot of research in 2015 we ended up choosing a Quantum heat pump hot water system. The system was installed late 2015 during our renovation. Everything was going well until just after 2 years of use when the compressor ceased up. Quantum wanted nothing to do with us and basicallly advised us that your 2 year warranty was up and we had to pay for a new compressor. The cost was nearly $1200 to replace and came with an additional 1 year warranty. We had no choice and organised a replacement. The tech also advised us that the top of ...the tank was rusting out and will not last to much longer. Roll on another 2 years and the power starts to trip and we found out it was the hot water system on the blink again. We had another tech out and sure enough the compressor was on the blink again. The control board had rustes off and the compressor was stuffed again. I told him to pull this piece of junk out and replace with a reliable hot water system The tech advised Quantum use to make reliable hot water heaters but they steer well away from them these days. I didn't even bother contacting Quantum as I knew from past experience how they operate so just replaced the system. Please see my photos below.
Purchased in October 2015 for A$3,599.00.
Greatest piece of expensive junk you can ever buy
On our second one. First on was replaced under warranty after 12 months.
Second one started rusting of the condenser drain tank after 12 months. Now completely rusted out.
Condensor just floats in the breeze now.
Quantum service blamed me for not cleaning the drain hose. Said it is written in the manual.
Nothing in there anywhere.
Will now have to replace the entire unit.
NOT with a Quantum.
DO NOT WASTE YOUR MONEY.
Below ZERO - if there is a worse score, it would have been selected
We thought we bought the best and biggest unit in 2016 for just under 3k. It turned to be the worst ever. It rusted in less than a year and kept leaking from all corners. When you ring the company, they ask you to ring the installer. When you ring the installer, he asked for service fee before even looking at the unit. No warranties offered to cover for the cold water or the poor quality of this leaking rusty unit. Hired a plumber to change the release valve, still no hot water. My kids constantly suffered from cold showers in winter for FOUR years, until it died. Quantum is the biggest scam. Beware save your money, time and energy.
Purchased in May 2016 for A$2,990.00.
Looks like the older ones are better
I bought mine about 10years ago second hand 15 years old in total
Only ever stopped once and it was only a capacitor been a very good buy
Looks like the older ones are better
They must have move manufacturing to China
Purchased in February 2010 for A$400.00.
Best choice ever!!!
Our unit was installed when the house was built. Its probally spent 10 years under a carport. Some of the reviews here have me gob smacked, so i thought id put our positive experience on. Our Quantum has lasted us 15 years and we think it may be on the way out just now, as sometimes the hot water doesn't last as long!! Its never missed a beat, yes they are a bit noisy, but its on the far side of the garage. The previous neighbours never said anything, but the new neighbours did. Youd think when the old house got pulled down and they built a new...one , you wouldn't put your master and main tv room next to a garage side with a solar hot water system on it!!!! The unit mainly served three people, but over the last 6 years tge family has grown to 5.
Purchased in June 2005.
Will it work tomorrow?
1 year old and it is a boat anchor.
The customer service from these people is appalling. The attitude is to blame the installer, the circuit breaker, the process of contacting them and even Telstra!
The product is noisy and intrusive in the summer months when unit cuts in and out throughout the night. we have to close off the windows on the side of the house that the heater is located to shut out the noise.
Purchased in August 2018 at Quantum for A$3,500.00.
Biggest paperweight ever. It should be illegal to sell such a low quality product
Installed mid 2016. Started infernal noise late 2018. Out of warranty after 2 years. $120 for technician to tell me it will cost $1100 to replace the compressor which comes with a maximum 1 year warranty
Heat pump was the another dodgy choice made by the builder.
I'm having this piece of scrap metal removed today and replaced with something realiable and hence truly energy efficient in the long run.
I can't believe installation of such a piece of rubbish counts towards basix points. What a dumb box ticking exercise.
Purchased in June 2016 for A$2,500.00.
Sold to us as being a quality product 3.5 years after being installed compressor is dead $1100.00 to replace go with a quality brand quantum is not quality at all
Purchased in April 2015 for A$3,300.00.
You would be a fool to buy one of these
Just over 7 and a half years old. Came highly recommended by an energy advising company. Would last between ten and twenty. A heath pump hot water system apparently is still a economically great system, but our Quantum system has completely rusted through, leaking everywhere. Was sold as a top brand. Do yourself a big favour, buy a different brand!
How do I get Quantum to ring me back???????
I installed my current heat pump in November 2006 and have had relatively no trouble until I tried to order a top lid, which has badly rusted. After my initial ring to head office in Sydney, I was told the part was available and to just ring and order, simple really(really????).
I rang two days running and left the requested voice mail message with my query to order and the requested call back details - still waiting to be called back.
Subsequent to this I emailed the General Mangers P A and, guess what, still no response after approx. 3 weeks.
Would I recommend their after sales service, hardly.
Thought we would save money with the energy efficient model, it lasted 6 years and the tank burst, the initial cost was approx $4000, so what we saved in power we just lost in having to purchase another hot water heater, but certainly not another Quantum very poor product life.
Glorious hot water
We purchased a house in far east Gippsland not long ago. After settlement, we soon found that the electric hot water service was leaking. After some time on the internet researching replacement environmental friendly options, we came across Quantum Energy Technologies great offer. In this, they supply and install your new heater then claim the rebates currently available from the Federal and Victorian governments. All you pay is a small amount direct to Quantum. Such a good offer that we purchased a second unit for our Melbourne address.
Th...is action was in the first few days of January during the Christmas break,and yes you can probably guess what happened next. We turned on the old unit on arrival on a Sunday night and anticipated hot water the following morning. Instead we were greeted by water flowing down the drive from the failure of the pressure vessel. Katie prioritised our installation following the failure of the old unit and our new service arrived from Sydney in a few days. Then Quantum's installer arrived a little later after to connect the new heater. So well done and thank-you to the Quantum team. Great customer service! We are very pleased with our choice. It is early days with the unit, and it will be a little while before we receive an electricity account, but I can confirm that the unit is very quiet and below the level we expected. Paul Cribb
Questions & Answers
why is the water in the system hot. but not hot coming out not even luke warm
I hear a loud buzzing every 10-15 minutes.
What would cause this?
i have the same issue now just replaced the pressure relief valve and now a buzzing noise and no hot water. Before l replaced the pressure valve had no issues ??? any help
Wayne B, any follow up on this? Did you find out why/what the buzzing noise was? My quantum has started doing the same thing although the buzzing noise is much more frequent - every 20 seconds or so. And of course it's night time now. Hopefully not annoying the neighbours. Cheers, Michelle
How much is a 340L supply and fitted?
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