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Quantum Quartz WK

Quantum Quartz WK

2.2 from 13 reviews

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Reviews

Review distribution

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1 star
7

Quantum Quartz Lazio

published

I'm a custom home builder/architectural designer who finally got around to building my own home. I wanted American made countertops however I found all faux marble options by Quantum's competitors to look fake with little to no small veining (this product is made in India). We ordered the Lazio in a matte finish. Clearly the finish is somewhat of "dull" finish as some of the reviews have stated but isn't that the case with all matte finish products? We had one scare from fallen pollen off of lilies placed on the countertops. I used a Mr. Clean eraser sponge and with a little work, good as new. Simple soap and water on a daily basis and this product looks great. We are extremely pleased and I will be installing in future projects.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
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Queensland

QueenslandSouth East Queensland, QLD

  • Verified customer

DO NOT BUY QUANTUM QUARTZ - IT IS NOT SUITABLE AS A KITCHEN BENCHTOP

published

Quantum Quartz Matt White is not suitable as a kitchen benchtop. This product was defective from the day it was installed. It is highly porous and marks as soon as you use it. It is not easy to clean and requires regular polishing with a special product. The customer service is the worst I have ever encountered, and they will not take responsibility for supplying a poor quality product. DO NOT BUY QUANTUM QUARTZ.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeYes
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Genuinesmiles

GenuinesmilesSouth East Queensland, QLD

8 years and 6 teenagers later it is still good

published

I have Quantum Quartz Mocha in my kitchen now for 8 years. I have 6 teenagers in my house. The benchtop still looks amazing. I have ensured my kids clean up after themselves, and use proper due care like I would any product and it has performed exactly how I expected.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
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Linz

LinzSydney, NSW

  • 5 reviews

Absolute Waste of Money

published

My Quantum Quartz bench top has been in for one month now and it already has a chip in it. It was tapped by the bottom of a small pot and a chip flew off (I laughed when my husband said he had chipped it as I watched him do it, not believing such a small tap could break such a strong product....well I was wrong). This is not the quality or reliability that I was led to believe the product was. The prior bench top was Carrara marble (over 30 years old) and it was totally abused for the last 3 year and never ever chipped. The after service is rude, did not care that it chipped so easily and the cost of repair was hideous. Total thumbs down from me. Spend the few extra dollars and get another brand.

Product Quality

LynandDavid

LynandDavidSydney, NSW

  • 4 reviews

The shine has gone off the bench top (in places) within a couple of months.

published

Elle E

Elle ESydney

  • 17 reviews

Shows marks and damages very easily. Aftercare service is terrible

published

Like everyone else this product shows marks like you wouldn’t believe. Everything will stain it, mark it, dull it’s surface etc. It is incredibly easily to scratch even with a piece of foil when simply wrapping a sandwich. Jean zips will scratch and chip the edges and it even gets marked from water and oil splatter. It is not fit for the purpose it is sold. I am a keen cook and I don’t even cook anymore because the benchtop makes me so nervous. The company could be less interested. They just refer you to their cleaning product (which by the way also damages it). I wish I’d got caesarstone. Their product and aftercare are phenomenal.


creditwherecreditsdue

creditwherecreditsduebrisbane

  • 7 reviews

Wipe their hands of any responsibility

published

RSB

RSBAU

  • 17 reviews

Looks lovely shows marks and hard to remove

published

We have a dark bench top, looks lovely but shows marks terribly, we have had to put wooden boards otherwise every cup or anything leaves a mark. We tried using the cream cleanser from this company and made it worst. In the pantry we have a light coloured Caesar stone which is so much better, doesn’t show any marks compared to the quartz. I don’t know if it’s just a dark colour but couldn’t recommend.


Meg S

Meg SNarrabeen

Shows marks easily and some can't be remembered ved

published

Had quantum quartz benchop (white) for about 2 months now. Overwhelming majority of marks, including water glass rings and even food scraps such as broccoli cannot be removed with water and some not even with the special quantum quartz surface spray intended for the purpose. I now have marks that even the quantum quartz cream cleaner won't move. Soooo disappointed. My understanding was this benchtop would look great and be easy to keep clean. I am a single woman who is conscious of cleaning spillages when they happen and thought this product would give many years of satisfaction. While it looks great it's functionality is disappointing and would love to hear from Quantum Quartz representative for suggestions.

Chocolatta

ChocolattaLANGWARRIN

  • 4 reviews
  • 5 likes
  • Verified customer

Benches from Quantum Quartz

published
1 comment
Chocolatta
Chocolatta

Thank you for your comments. We are pleased that you are happy with the result. Enjoy your benchtops for many more years to come. (Maria is a superstar!). Kind regards, Quantum Quartz management.


Ange Niko

Ange NikoMelbourne

  • 5 reviews
  • 2 likes

Carbon Matte benchtops

published

I have carbon matte benchtops in 3 bathroom, powder room and laundry. I find it looks stained all the time. Very hard to keep clean. Wouldn't recommend.


Chipped and dull

published

I had Quantum Quartz Ultra White benchtops installed in my kitchen 6 months ago and I already have two small chips on the island bench. One was caused by a metal utensil being accidentally dropped from a height of about 10cm and the other appeared after no notable incident. I had noted the installer polishing with Gumption so I tried to polish the chips out myself, but I now have two dull patches surrounding the chips and it looks terrible. I have emailed WK to ask for a solution and received absolutely no response.
I have had Ceasarstone benchtops in other houses for years and never had any problem, despite much tougher treatment.
I would not use or recommend Quantum Quartz ever again.


Hammish The Horrible

Hammish The HorribleAU

  • 6 reviews
  • 14 likes
  • Verified customer

Not Fit For The Purpose That It Was Sold !

published

Questions & Answers

Melly

Mellyasked

I have a carbon matte bench top and am experiencing the same issues reported above, it never looks clean. Rings from glasses, streaky after cleaning, dull spots. I have tried different cleaning products and different kinds of cloths and haven't found a solution. Has anyone else got any ideas?
Best solution I have found so far it wd40 but it smells. Is there a similar product on the market with a lemon or lavender scent?
I have also found a polishing cloth works better than microfiber but still looks a bit streaky in the corners.

1 answer

Hi Melly, are you trying to get a matte surface to look shiny (wd40) or streak free? I have found 1 part methylated spirits with 9 parts water works, wipe in circular motions with very damp microfibre then dry with polishing cloth. (I have white matte though not black) and the ring marks on mine always show as a dulled area as they are suction cup ones. another great product for streak free cleaning is windex ammonia free, I use this on matte graphite cupboard surfaces and it is the only thing that works really well. maybe give it a try on the your matte black counter. your ring marks if these have always been there, may be suction cup marks made during transport, even if they aren't and you want to get rid of them the only way seems to be a resurface, which is a light grind back and buff and polish. The marble man can do this apparently.


Jen

Jenasked

Can you put hot pans and dishes on quantum quartz?

1 answer

No you can't. It isn't like granite which could very likely cope with heat but you really shouldn't do it with any stone counter top. There are very specific methods for cleaning QQ also. I keep cork boards and silicon mats near my stove for this reason.


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