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Queensland Country Bank Home Loan

Queensland Country Bank Home Loan

4.8 from 31 reviews · View Statistics

Reviews

4.2

5 reviews
5
(3)
4
(1)
3
(0)
2
(1)
1
(0)
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m gower
m gowerNorth Queensland, QLD
  • 2 reviews

Home loan

published

Over and above service at the Townsville City Branch.
Amy was amazing.
Answered every question and kept us in the loop all the way through. Very transparent with all that was happening during the whole process
Amazing service !!!!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMarch 2021
Loan used forRefinancing
PeterL
PeterLSouth East Queensland, QLD
  • 2 reviews

QCB made it work for us.

published

QCB provided us with a personalised professional transition from STG.
The staff in the branch could not do enough for us and were extremely welcoming to us as new customers.
We discussed the costs associated with making the move and the end experience matched perfectly.
QCB met the rate we needed to make it a worthwhile exercise so we are really pleased with the final result.
I would recommend contacting QCB if you are unhappy with your current loan provider.
We look forward to a long association.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateMarch 2021
Loan used forRefinancing
Other Home Loans

 
 

0.0
(1,234)

Not as good a product as the big banks but so glad to deal with locals

published

Customer service was excellent, we really liked speaking with people.
Some of the products attached to the loan eg credit cards that can also be used as a DR card are not as good and we would have liked help setting up all of our direct DR's

Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateNovember 2020
Loan used forRefinancing
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Great bank and staff to deal with

published

Our first point of contact / manager that handled our loan process was was great always returned calls and emails.
All costs were up front with nothing hidden and well laid out .
Our rates was over 1% point under what we were paying, which is great.
Very happy customers

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forRefinancing

Disappointed as an existing customer

published

As existing customers were found the process frustrating as we were dealt with outside of normal business hours in favour of new clients. Further, our dealings lacked transparency as we were notified after we had signed all of our documentation that our product had changed. Also, we had some communication issues with our loan manager which resulted in further frustrations. The interest rate is very competitive and we have signed a 3 year fixed mortgage so we will not be going anywhere for a while, but if we could break and leave for free, we would. Finally, the contract we signed has a date of first repayment, however we were made to make this first repayment one month earlier, which I still find confusing.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Hi Matt, thanks for taking the time to write this review. We would like to investigate further, as this is not the high level of service that we aim to provide to our Members. Please check your private messages. Thank you.

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