Over and above service at the Townsville City Branch.
Amy was amazing.
Answered every question and kept us in the loop all the way through. Very transparent with all that was happening during the whole process
Amazing service !!!!
QCB made it work for us.
QCB provided us with a personalised professional transition from STG.
The staff in the branch could not do enough for us and were extremely welcoming to us as new customers.
We discussed the costs associated with making the move and the end experience matched perfectly.
QCB met the rate we needed to make it a worthwhile exercise so we are really pleased with the final result.
I would recommend contacting QCB if you are unhappy with your current loan provider.
We look forward to a long association.
Not as good a product as the big banks but so glad to deal with locals
Customer service was excellent, we really liked speaking with people.
Some of the products attached to the loan eg credit cards that can also be used as a DR card are not as good and we would have liked help setting up all of our direct DR's
Find out how Queensland Country Bank Home Loan compares to other Home Loans
Know better, choose better.
Great bank and staff to deal with
Our first point of contact / manager that handled our loan process was was great always returned calls and emails.
All costs were up front with nothing hidden and well laid out .
Our rates was over 1% point under what we were paying, which is great.
Very happy customers
Disappointed as an existing customer
As existing customers were found the process frustrating as we were dealt with outside of normal business hours in favour of new clients. Further, our dealings lacked transparency as we were notified after we had signed all of our documentation that our product had changed. Also, we had some communication issues with our loan manager which resulted in further frustrations. The interest rate is very competitive and we have signed a 3 year fixed mortgage so we will not be going anywhere for a while, but if we could break and leave for free, we would. Finally, the contract we signed has a date of first repayment, however we were made to make this first repayment one month earlier, which I still find confusing.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Queensland Country Bank representatives
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.