What a lovely profession service
Nicole was professional, polite and very informative. We will definitely do future dealings with her. Thanks again it was a pleasant experience. I would recommend her to everyone. She new what was required. There was no surprises.
The reviewer stated that an incentive was offered for this review
Thank you for fast, very comprehensive customer service. Easy to talk to and super satisfied with Queensland Country Bank. I would definitely recommend Queensland Country Bank to others, fully trusting the service.
Very good to deal with.
Queensland Country Bank were very good to deal with and professional. They looked after us well and were very helpful. We would have no hesitation using them again and enjoyed the customer experience.
The most amazing customer service, gave me all the details and information I needed, including how much it would roughly cost. So easy and stress free experience. Very highly recommend!!
Great Variable Rate. Spectacular customer service.
Extremely happy with my home loan from Queensland Country.
Thanks to Sean, my bank manager, who went truly over and above. I felt important, and well-looked after through the entire process.
Excellent Service for my refinance
I am based in Brisbane and am proud to use QCB for my banking, and recently moved my home loan from one of the big banks. Everything on QCBs end went perfectly, its cheaper and offers way more features. The previous bank were painful to deal with during the entire process and QCB made sure everything went to plan as much as they could.
Awesome service from Sean at HQ! Always contactable, kept me up to date and qualified exactly what I needed and made it happen. The best service I have ever had from a bank!
Made everything so easy for me as a young first time home buyer, set everything up for me and made life less stressful. Lisa at Ayr branch was awesome with me, took all the stress off my shoulders and had great communication
Best customer service I’ve ever received from a bank. And the interest rate we got is MUCH lower than our previous bank. I couldn’t be happier that we have switched to QCB.
Who would of guessed a bank that actually cares and treats you with respect.
Fantastic customer service. No extra cost and the rate was amazing. They do what they say and keep it simple. Couldn't recommend a better bank. The big banks need to wake up.
A great loan for my first home!
Great customer service and very personalised. Glen stepped out everything I needed to do clearly and made sure to get in touch personally - it really felt that you were a valued customer! And a great rate too!
Excellent local bank in all aspects
QLD Country Bank have been a perfect fit for remortgaging our semi-rural property. They:
* Had great local knowledge of house values
* Were super light touch in document requirements * Provided multiple loan options and supported me with making the right choice for our situation
* Went above and beyond with the interest rate and a bonus settlement payment
* Are easy to contact and responsive
* Had great after settlement follow up
* Know who I am and are a pleasure to talk to when I go into the local branch
* Have a fast and easy to use app ...
The Best Customer Service
The Ladies at Booval were excellent especially in our situation. My Children have banked with Queenslanders since they first received pocket money and would not consider going anywhere else and it was wonderful knowing and being familiar with the staff. My daughter and her husband also have their home loan with Queenslanders. Would like to make a special mention to Kelira and Terry as they provided the best customer service that I have ever experienced. Everything went smoothly from start to finishl. Well done Booval Staff.
Over and above service at the Townsville City Branch.
Amy was amazing.
Answered every question and kept us in the loop all the way through. Very transparent with all that was happening during the whole process
Amazing service !!!!
QCB made it work for us.
QCB provided us with a personalised professional transition from STG.
The staff in the branch could not do enough for us and were extremely welcoming to us as new customers.
We discussed the costs associated with making the move and the end experience matched perfectly.
QCB met the rate we needed to make it a worthwhile exercise so we are really pleased with the final result.
I would recommend contacting QCB if you are unhappy with your current loan provider.
We look forward to a long association.
Excellent level of communication and customer service.
I used Queensland Country Bank for two home loans and both times the level of customer service was outstanding. Quick and clear communication and no request was too big or too small.
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