What a lovely profession service
Nicole was professional, polite and very informative. We will definitely do future dealings with her. Thanks again it was a pleasant experience. I would recommend her to everyone. She new what was required. There was no surprises.
The reviewer stated that an incentive was offered for this review
Thank you for fast, very comprehensive customer service. Easy to talk to and super satisfied with Queensland Country Bank. I would definitely recommend Queensland Country Bank to others, fully trusting the service.
Very good to deal with.
Queensland Country Bank were very good to deal with and professional. They looked after us well and were very helpful. We would have no hesitation using them again and enjoyed the customer experience.
Really helpful but lost a star as sometimes takes a while to get through to people you need
Once the phone is answered the customer service is excellent but getting through is more difficult than it needs to be. Good loan rate, best we found. Didnt set up monthly payment automatically as I was told though so got messages saying I'd missed payments
Great customer service
Great customer service and ability to give detailed information on the way the loan works. No unexpected fees, flexibility with branches and loan managers also accommodating during the recent renovation at Canelands store
The most amazing customer service, gave me all the details and information I needed, including how much it would roughly cost. So easy and stress free experience. Very highly recommend!!
Great Variable Rate. Spectacular customer service.
Extremely happy with my home loan from Queensland Country.
Thanks to Sean, my bank manager, who went truly over and above. I felt important, and well-looked after through the entire process.
Made everything so easy for me as a young first time home buyer, set everything up for me and made life less stressful. Lisa at Ayr branch was awesome with me, took all the stress off my shoulders and had great communication
Job well done.
Service was helpful and efficient, costs and interest rates were very competitive. I would recommend QCB to my friends and family based on my experience so far. Looking forward to a fruitful relationship.
Who would of guessed a bank that actually cares and treats you with respect.
Fantastic customer service. No extra cost and the rate was amazing. They do what they say and keep it simple. Couldn't recommend a better bank. The big banks need to wake up.
A great loan for my first home!
Great customer service and very personalised. Glen stepped out everything I needed to do clearly and made sure to get in touch personally - it really felt that you were a valued customer! And a great rate too!
Excellent local bank in all aspects
QLD Country Bank have been a perfect fit for remortgaging our semi-rural property. They:
* Had great local knowledge of house values
* Were super light touch in document requirements * Provided multiple loan options and supported me with making the right choice for our situation
* Went above and beyond with the interest rate and a bonus settlement payment
* Are easy to contact and responsive
* Had great after settlement follow up
* Know who I am and are a pleasure to talk to when I go into the local branch
* Have a fast and easy to use app ...
The Best Customer Service
The Ladies at Booval were excellent especially in our situation. My Children have banked with Queenslanders since they first received pocket money and would not consider going anywhere else and it was wonderful knowing and being familiar with the staff. My daughter and her husband also have their home loan with Queenslanders. Would like to make a special mention to Kelira and Terry as they provided the best customer service that I have ever experienced. Everything went smoothly from start to finishl. Well done Booval Staff.
Excellent level of communication and customer service.
I used Queensland Country Bank for two home loans and both times the level of customer service was outstanding. Quick and clear communication and no request was too big or too small.
Best service an super easy to deal with
Great service they made it super easy for me
Any time I needed anything I would just call up an nothing was ever a problem
Friendly an reliable team
Could not recommend them enough
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