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Queensland Country Bank Home Loan

Queensland Country Bank Home Loan (page 2 of 3)

4.8 from 31 reviews · View Statistics

Reviews

4.8

31 reviews
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Amazing service

published

I would highly recommend Brendan from Willows Branch. He was incredible made the process so easy and went above and beyond for us and even came in on a Saturday. We will go back for all off our banking needs to Willows!

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Great bank and staff to deal with

published

Our first point of contact / manager that handled our loan process was was great always returned calls and emails.
All costs were up front with nothing hidden and well laid out .
Our rates was over 1% point under what we were paying, which is great.
Very happy customers

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Disappointed as an existing customer

published

As existing customers were found the process frustrating as we were dealt with outside of normal business hours in favour of new clients. Further, our dealings lacked transparency as we were notified after we had signed all of our documentation that our product had changed. Also, we had some communication issues with our loan manager which resulted in further frustrations. The interest rate is very competitive and we have signed a 3 year fixed mortgage so we will not be going anywhere for a while, but if we could break and leave for free, we would. Finally, the contract we signed has a date of first repayment, however we were made to make this first repayment one month earlier, which I still find confusing.

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Hi Matt, thanks for taking the time to write this review. We would like to investigate further, as this is not the high level of service that we aim to provide to our Members. Please check your private messages. Thank you.

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Linda B.
Linda B.South East Queensland, QLD

Wonderful service

published

Wonderful service no hidden costs and helpful. Definitely changing accounts to the smaller Queensland bank to help support our smaller branches. Rates were very comparable and fees were a low cost .

Customer Service
Application Process
Michaela
MichaelaSouth East Queensland, QLD

Excellent service

published

I called twice and there was a very short wait on the phone for someone to answer the first time, then almost instant the second.
The staff were very helpful and friendly when chatting to them.

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The 'A' team from Atherton

published

Trevor and the team at Atherton have been spot on. The willingness to provide the best they could was transparent and keen to secure our business - which they have by offering very competitive rates. Communication has been timely and informative resulting in a stress free experience.

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Chloe H.
Chloe H.South East Queensland, QLD
  • 2 reviews

Great products, more comms

published

Home loan rate is great! No issues with the loan. CX was good for the most part prompt replies except for when someone else took over my loan i wasn't contacted at all for who I needed to send documents to.

Customer Service
Application Process
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Above and beyond customer service

published

Customer service was excellent, any administrative errors were fixed without fuss and quickly. No hidden costs. Rate is competitive and follow up calls very productive. Local knowledge was extended to assist with a smooth application and legal assistance

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks for taking the time to write this great review. We appreciate it!

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Kerry M.
Kerry M.Far North Queensland, QLD

Atherton - Grrrrrreat Team

published

Hamish, Trevor and the Atherton team were great and always help with a smith.
No unexpected costs
Very happy with rate
Hamish's follow up and additional help was priceless. Great personal touch. Always helpful.

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks Kerry, we will pass on this wonderful feedback to Hamish and the Atherton team.

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Joel C.
Joel C.North Queensland, QLD

Attractive and Helpful

published

Queensland Country is easy to deal with, customer service is excellent. What's on the paper is what you get.
We are really satisfied and happy of the whole process and now we are enjoying our forever place.

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks Joel for this great review. We are so happy to hear you are enjoying your forever place!

Very attractive Home Loan Rates

published

2.29% interest rate for investment home loan is fantastic. Helps to invest in property for retirement and be stress free for the duration of the 2 year fixed home loan rates.

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thank you for taking the time to write this review. We were so happy to assist with your home loan.

Barry
BarrySouth East Queensland, QLD
  • 2 reviews

Home Loan Process

published

The process of swapping from an existing lender to QLD Country was made simple by the straight forward, no nonsense application process and a loan manager that actually listened to what we wanted to achieve and worked with us for this. The loan and savings offset are exactly as we wanted and the phone app is very easy to use.
Makes finance matters easier.

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1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks for this great review, Barry. We are so glad to have made your finance matters easier!

Jane L.
Jane L.Central Queensland, QLD

Amazing

published

Such an easy process, all done via email and phone which was great for me due to work. Super friendly staff and extremely competitive loan rates. I can not recommend them enough

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Incentivised ReviewNo
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks for this great review, Jane! We are so glad you've been happy with your home loan.

Amazing service!

published

We have only been with Queensland Country since we got our home loan which was roughly 3 months ago. They were amazing the whole way through the process. The customer service has been nothing but exceptional! Nicole handled our home loan and was quick to reply and no questions was ever hard enough. I cannot recommend Queensland Country enough.

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Incentivised ReviewNo
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Hi Kellie, it was our pleasure to assist with your home loan. Thanks for the great review!

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Jeff and chantal
Jeff and chantalNorth Queensland, QLD

Got a great rate, helpful staff and all with a smile.

published

3 years, Very reliable and yes the servise is exceptional particularly from Sharon Evans who made our recent property purchase A breeze and made the whole process stress free. Very professional so thankyou Queensland Country Bank.

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Incentivised ReviewNo
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Thanks for this wonderful review. We really appreciate it!

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