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Queensland Country Bank Home Loan

Queensland Country Bank Home Loan

4.8 from 31 reviews · View Statistics

Reviews

4.8

31 reviews
  • Transparency
    2.0 (1)
  • Customer Service
    2.0 (1)
  • Loan TypeFixed Rate (1)
  • Application Process
    3.0 (1)
  • Timeliness
    2.0 (1)
  • Loan used for
  • Loan Term17 years
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Disappointed as an existing customer

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As existing customers were found the process frustrating as we were dealt with outside of normal business hours in favour of new clients. Further, our dealings lacked transparency as we were notified after we had signed all of our documentation that our product had changed. Also, we had some communication issues with our loan manager which resulted in further frustrations. The interest rate is very competitive and we have signed a 3 year fixed mortgage so we will not be going anywhere for a while, but if we could break and leave for free, we would. Finally, the contract we signed has a date of first repayment, however we were made to make this first repayment one month earlier, which I still find confusing.

Transparency
Customer Service
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank

Hi Matt, thanks for taking the time to write this review. We would like to investigate further, as this is not the high level of service that we aim to provide to our Members. Please check your private messages. Thank you.

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CategoryHome Loans
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