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Queensland Country Bank Home Loan

Queensland Country Bank Home Loan

4.8 from 42 reviews · View Statistics
See the Best Home Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Queensland Country Bank

Reviews

4.8
42 reviews
  • Transparency
    3.5 (2)
  • Customer Service
    3.5 (2)
  • Loan TypeFixed Rate (3)
  • Application Process
    3.0 (3)
  • Timeliness
    2.7 (3)
  • Loan used for
  • Loan Term23.5 years
  • Online Tools
    3.5 (2)
Previous
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Job well done.

published

Service was helpful and efficient, costs and interest rates were very competitive. I would recommend QCB to my friends and family based on my experience so far. Looking forward to a fruitful relationship.

Transparency
5/5
Customer Service
5/5

Not as good a product as the big banks but so glad to deal with locals

published

Customer service was excellent, we really liked speaking with people.
Some of the products attached to the loan eg credit cards that can also be used as a DR card are not as good and we would have liked help setting up all of our direct DR's

Application Process
3/5
Timeliness
3/5

Other Home Loans

 
 

0.0
(1,234)

Disappointed as an existing customer

published

As existing customers were found the process frustrating as we were dealt with outside of normal business hours in favour of new clients. Further, our dealings lacked transparency as we were notified after we had signed all of our documentation that our product had changed. Also, we had some communication issues with our loan manager which resulted in further frustrations. The interest rate is very competitive and we have signed a 3 year fixed mortgage so we will not be going anywhere for a while, but if we could break and leave for free, we would. Finally, the contract we signed has a date of first repayment, however we were made to make this first repayment one month earlier, which I still find confusing.

Transparency
2/5
Customer Service
2/5
Queensland Country Bank
Queensland CountryQueensland Country Bank

Hi Matt, thanks for taking the time to write this review. We would like to investigate further, as this is not the high level of service that we aim to provide to our Members. Please check your private messages. Thank you.

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Details

CategoryHome Loans
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