Excellent Service for my refinance
I am based in Brisbane and am proud to use QCB for my banking, and recently moved my home loan from one of the big banks. Everything on QCBs end went perfectly, its cheaper and offers way more features. The previous bank were painful to deal with during the entire process and QCB made sure everything went to plan as much as they could.
Awesome service from Sean at HQ! Always contactable, kept me up to date and qualified exactly what I needed and made it happen. The best service I have ever had from a bank!
Best customer service I’ve ever received from a bank. And the interest rate we got is MUCH lower than our previous bank. I couldn’t be happier that we have switched to QCB.
Job well done.
Service was helpful and efficient, costs and interest rates were very competitive. I would recommend QCB to my friends and family based on my experience so far. Looking forward to a fruitful relationship.
Excellent local bank in all aspects
QLD Country Bank have been a perfect fit for remortgaging our semi-rural property. They:
* Had great local knowledge of house values
* Were super light touch in document requirements * Provided multiple loan options and supported me with making the right choice for our situation
* Went above and beyond with the interest rate and a bonus settlement payment
* Are easy to contact and responsive
* Had great after settlement follow up
* Know who I am and are a pleasure to talk to when I go into the local branch
* Have a fast and easy to use app ...
Over and above service at the Townsville City Branch.
Amy was amazing.
Answered every question and kept us in the loop all the way through. Very transparent with all that was happening during the whole process
Amazing service !!!!
QCB made it work for us.
QCB provided us with a personalised professional transition from STG.
The staff in the branch could not do enough for us and were extremely welcoming to us as new customers.
We discussed the costs associated with making the move and the end experience matched perfectly.
QCB met the rate we needed to make it a worthwhile exercise so we are really pleased with the final result.
I would recommend contacting QCB if you are unhappy with your current loan provider.
We look forward to a long association.
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Not as good a product as the big banks but so glad to deal with locals
Customer service was excellent, we really liked speaking with people.
Some of the products attached to the loan eg credit cards that can also be used as a DR card are not as good and we would have liked help setting up all of our direct DR's
Excellent level of communication and customer service.
I used Queensland Country Bank for two home loans and both times the level of customer service was outstanding. Quick and clear communication and no request was too big or too small.
Wonderful experience with QCB
Dealing with QCB was absolutely fantastic and a stress free experience. We would have to say their professionalism is 5 star and the staff are second to none (Kim from Cairns) and we loved dealing with them. We couldn’t be happier!
Excellent service and advice
QCB offered excellent service and good advice on the best product for our renovation loan. No pressure and saved us money. Follow up was also very good. Staff could not be more helpful.
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Great bank and staff to deal with
Our first point of contact / manager that handled our loan process was was great always returned calls and emails.
All costs were up front with nothing hidden and well laid out .
Our rates was over 1% point under what we were paying, which is great.
Very happy customers
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