Pleasant experience dealing with real, friendly, and helpful professionals.
Extremely helpful and friendly staff, promptly responsive and easily available, without being on hold for endless time and transferred to various reps, as we unfortunately experienced with our previous lender.
There was no unexpected hidden cost, and the rate was copetitive.
Excellent local bank in all aspects
QLD Country Bank have been a perfect fit for remortgaging our semi-rural property. They:
* Had great local knowledge of house values
* Were super light touch in document requirements * Provided multiple loan options and supported me with making the right choice for our situation
* Went above and beyond with the interest rate and a bonus settlement payment
* Are easy to contact and responsive
* Had great after settlement follow up
* Know who I am and are a pleasure to talk to when I go into the local branch
* Have a fast and easy to use app ...
QCB Made it work for us
Customer service A+ Very happy with the overall experience, highly recommended,
Made time to return phone calls emails in a timely manner happy with the offset loan as the variable rate
Excellent level of communication and customer service.
I used Queensland Country Bank for two home loans and both times the level of customer service was outstanding. Quick and clear communication and no request was too big or too small.
Wonderful experience with QCB
Dealing with QCB was absolutely fantastic and a stress free experience. We would have to say their professionalism is 5 star and the staff are second to none (Kim from Cairns) and we loved dealing with them. We couldn’t be happier!
Great bank and staff to deal with
Our first point of contact / manager that handled our loan process was was great always returned calls and emails.
All costs were up front with nothing hidden and well laid out .
Our rates was over 1% point under what we were paying, which is great.
Very happy customers
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The 'A' team from Atherton
Trevor and the team at Atherton have been spot on. The willingness to provide the best they could was transparent and keen to secure our business - which they have by offering very competitive rates. Communication has been timely and informative resulting in a stress free experience.
Above and beyond customer service
Customer service was excellent, any administrative errors were fixed without fuss and quickly. No hidden costs. Rate is competitive and follow up calls very productive. Local knowledge was extended to assist with a smooth application and legal assistance
Atherton - Grrrrrreat Team
Hamish, Trevor and the Atherton team were great and always help with a smith.
No unexpected costs
Very happy with rate
Hamish's follow up and additional help was priceless. Great personal touch. Always helpful.
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