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Queensland Country Bank
4.5 from 133 reviews · View Statistics

Reviews

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    1.5 (6)
  • Customer Service
    1.0 (8)
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Geez

GeezSouth East Queensland, QLD

  • 2 reviews

Absolutely pathetic

published

3 weeks to access a car loan and in the end was rejected. Got approved by 2 other banks in the meantime. Excuse given was they are a small bank. Grow up guys. This is 2020

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Queensland Country Bank
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Fireball

FireballSouth East Queensland, QLD

Car loan

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Big attraction was the advertised 2.99% interest rate for new car. After 2 weeks many phone calls, emails, pulled the plug on application as realised they do not have sufficient resources to handle enquires. Ended going through traditional lender at higher rates, but level of service was well supported. It’s the old adage you get what you pay for.

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Queensland Country Bank
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Reject application for aviation staff

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Recently applied for new car loan with 2 applicants. The loan amount was secured and only 80% of collateral. The loan was rejected on account that the main applicant is from aviation industry. Regardless, still in employment, the industry is too volatile and Queensland County Bank does not have the “Risk Appetite” for such application.

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Amy S.

Amy S.Greater Melbourne (Outer), VIC

Worst Experience

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The application lending process took almost 2 weeks, I had to follow up with bank directly multiple times for update as it would take on average 2-3 days for a response. Do not recommend based on experience.

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Queensland Country Bank
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Hi Amy,

We are sorry to have fallen short of your expectations and would love to follow this up for you. Please send a private message with your details so we can aim to resolve this as soon as possible for you.

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Carleine B.

Carleine B.South East Queensland, QLD

Absolutely incompetent and then blame customer

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slorr

slorrSouth East Queensland, QLD

  • 8 reviews
  • 1 like

Dreadful and hopeless

published

Since they merged and became this entity - the functionality and service is beyond woeful. I was locked out of my account for over 6 months because nothing worked. I have one account 2 years on that still doesn't function. They cannot help with any problems, and have even changed my account name and wont change it back. The cards stopped working and then charges went up. Don't go there.

Customer Service
Incentivised ReviewNo
TopicBusiness Banking, General Transactions and New Account
1 comment
Queensland Country Bank
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leondotcom

leondotcomSydney, NSW

  • 3 reviews

Awful experience! 2 days in my life I'll never get back! Stay away from this bank if in NSW!

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Tayla

TaylaSouth East Queensland, QLD

  • 4 reviews

Horrible

published

Was fine when I was living in Townsville. Now in Brisbane it's useless. There's only 1 branch/ATM and that's in the city. I travel overseas alot and I can't withdraw money. I had an issue with my pin number. Was adv to go into a branch. Tried to do a currency transfer and again wanted me to go into a branch. I couldn't as I was overseas. Can't use my debit visa card on Android pay. I got fed up and went to HSBC. I was with QCCU for around 10 years.

Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Queensland Country Bank
Queensland CountryQueensland Country Bank
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JEEPSTER

JEEPSTERBrisbane

  • 7 reviews
  • 2 likes

Seasoned member

published

I have been a member a very long time using on line no problem till I moved to the city it was hard to get to a branch not used to traffic.No atms near ie 20 klm's plus their site crashed for a long time nobody would admit site crashing told to check your system get IT Technision etc I could get an site around the world but not 18 qccu sites only work sites. as a pensioner not able to drive far moved to city area 2 yes ago.So moved to a mid sized bank no problem now local branch 3 klms away small town use all ATMS everywhere except Bendigo bank and private ones.Branches everywhere even 4 different types of ATMS outside branch.Bigger daily withdrawals on card better interest

Customer Service
Incentivised ReviewNo
TopicATM Experience and General Transactions
1 comment
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PAC

PACNorth Queensland, QLD

  • 3 reviews

The friendly bank, NOT!

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2 comments
Queensland Country Bank
Queensland CountryQueensland Country Bank
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Privacy Breach

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‪Queensland Country Credit Union you need to lift your game.‬
‪I logged on to my internet banking only to find another customers personal and financial details. This included names, number of accounts, balances as well as credit and debit transactions. When I contacted the credit union, they hushed it over as just a silly mistake. The credit union, really didn’t seem to care about breeching a customer’s privacy.‬

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Questions & Answers

NSW M.

NSW M.asked

Queensland Country Bank

what is queensland country bank?

No answers
Schuby

Schubyasked

Queensland Country Bank

Why have you recieved all
Negative below par response from public

3 answers
slorr
slorr

I cannot believe how bad they are. Before the merger when they were Queenslanders credit union- they were 100% - absolutely great..but now down to minus100%. I cannot believe how bad there service is, their care factor and their IT. They really should not be allowed to trade now...

Queensland Country Bank
Queensland CountryQueensland Country Bank

Hello and thanks for your question. We have never actively encouraged any of our 100,000 happy Members to leave us a rating on ProductReview, so the platform seems to have only been used when we have unfortunately not lived up to customer expectations.

The handful of current reviews do not reflect the high standards of service that our team strives towards each and every day, as we have done for the past 50 years.

We are currently working on a plan to invite our Members to engage with us on ProductReview and we’re confident this will result in a more accurate reflection of our overall service in helping people to live better lives through better finances.

If you have any more questions about Queensland Country, we would be more than happy to answer them for you. All the best!

NSW M.
NSW M.

what is queensland country bank?

Get an answer from our members and Queensland Country Bank representatives

Queensland Country Bank

Details

Services

Provides a number of personal banking and business banking services.

Branch and digital banking options

Branches are distributed throughout Queensland, including Brisbane, Cairns, Ipswich, Mackay and Townsville. There are also digital banking options.

Personal banking services

These include transaction accounts, savings accounts, credit cards, home loans, personal loans such as new car loans, secured personal loans, home renovation loans and unsecured personal loans, international transfers, international payments and foreign exchange.

Queensland Country Bank’s unique SmartBudget feature provides an online portal to track and pay bills in one place, and divides up all your expenses into consistent amounts - whether with weekly, fortnightly or monthly payments.

Business banking services

Basic and Platinum business accounts, online saver accounts, Business fixed term deposits, business loans, commercial overdrafts, business Visa credit cards, and business payment solutions.

Insurance services

Health insurance, home and contents insurance, car insurance, caravan insurance, travel insurance, landlords insurance and boat insurance.

Community initiatives

In keeping with its status as a customer-owned, community-driven bank, Queensland Country Bank gives community grants to charities and community groups in the local area, such as Home Hill Community Kindergarten.

Points of praise

  • With a number of long-standing customers, some dating back to the bank’s opening in 1971, Queensland Country Bank’s outstanding, personable customer service is a recurring point of praise amongst reviewers. Customers appreciated that both branch staff and phone staff were consistently friendly and helpful.
  • Queensland Country Bank’s smooth loan application processes were lauded by customers, particularly home loan applications, which were handled with care and without stress.
  • The bank’s SmartBudget feature has been around for decades, and customers are still using it today, and reporting that it’s a great help in avoiding financial strain.

Points to consider

  • Membership is open to Australians living in any state, not just Queensland. Some reviewers reported taking out home loans that went smoothly, despite being in another state. However there are also no physical branches in other states, which could be inconvenient depending on your banking preferences.
  • According to reviewers, not all Queensland Country Bank cards are compatible with Samsung Pay digital wallets - meaning you can’t use them in conjunction with a Samsung smart watch or smartphone.
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