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Community MentorSouth East Queensland, QLD
Ease of access online
I have been a member of the Credit Union that has now merged with the Qld Country Bank for some 50+ years.
Since my retirement I love the ability to the online access to general payments, transfers etc
Lynn S.North Queensland, QLD
Enjoyable experience
I think I have been with the bank about 10 maybe 11 years . The staff are very helpful and friendly and polite its a joy to do business with them
The reviewer stated that an incentive was offered for this review
Kenneth W.South East Queensland, QLD
Excellent system that is easy to use.
I have been a member of Credit Union that has merged with the Qld Country Bank for 46 years.
It is a very reliable bank.
Excellent customer service since the day I joined it.
Find out how Queensland Country Bank compares to other Banks
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Great people to deal with made to feel like a valued customer
I have been with the bank for quite some years now and have found the branch to reliable ,friendly and helpful . Have always felt like a valued customer. Experience feels more like a local business than the big banks
Veronica H.North Queensland, QLD
Queensland Country Bank
Have been banking with this bank forever- everything & everyone is always great & nothing is ever too much trouble no matter which branch you are at - service with a smile always!
The reviewer stated that an incentive was offered for this review
Michael J.North West, QLD
Great bank!
Been with this bank for approx 2 years. Super friendly, they know our names when we walk in. Very helpful and the they’re great with the kids!
Would recommend to anyone !
DavidSouth East Queensland, QLD
Nothing short of brilliant
Only a short period but the difference between Qld County Bank and my previous financial institution is immeasurable with QCB out in front by a “ country” mile - great - Excellent - brilliant
Lee HNorth Queensland, QLD
Friendly and helpful staff
Have just switched over from CBA and to date have had nothing but helpful friendly staff that have helped us in our transition from the loan staff to bank staff. Have answered all our queries in a friendly and professional manner
Dave Far North Queensland, QLD
Best service I have ever imagined
Bank manager went more than the extra mile to help me get my dream home
I am a new member and member of the ETU
Graham Bennett even went to photograph the land to dispute the value of the land because HV lines were visible in the far distance
Find out how Queensland Country Bank compares to other Banks
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Single DadFar North Queensland, QLD
Great support and innovative products
I am a new customer and the service was efficient and friendly. I had done some research on the types of accounts that would help me budget better and Queensland Country Bank had the product that suited my needs. Staff were great at helping me set up.
Yvonne WoolacottDarling Downs, QLD
Very happy with the level of service.
All Staff are warm and very easy to deal with. Both Shane and Amanda went over and above to make sure we understood the process. It was very pleasant experience.
The reviewer stated that an incentive was offered for this review
FrancesCentral Queensland, QLD
Rockhampton Branch is the best
I have only been with the bank for a month, because of their attitude went and cancelled my existing acccounts at another bank and opened an account with Queensland Country Bank. So glad I did
Keith m.Central Queensland, QLD
Care and attention
The manager at Canelands mackay. I found him to be honest and caring. Explained in detail all the product details. The requirements that I needed to be aware of. Looking forward to continuous service
John Godfrey South East Queensland, QLD
Great bank, the best to deal with and with!
I have been with QBC since about 1996 or '97 and they are the best people to deal with and l sincerely recommend the bank to everyone, they are terrific people to see and to deal with!
Cheers and kind regards to all, John Godfrey.
BrookeSouth East Queensland, QLD
Extremely satisfied customer
Just opened my account and they looked after me with everything I was wanting. Staff were extremely friendly and quick at there job. So happy with my change of bank!
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talltypeSouth East Queensland, QLD
- 3 reviews
- 3 likes
Would not be with any other Bank.
Been a member with QCCU/QCB for over 22 years. They are always there to advise, assist or help. The staff - I don't have words to complement them. Would not change for anything.
Gerry P.Southwest, VIC
I really love the Online Experience especially as I live interstate in Victoria
I have been a member of Qld Country Bank since around May 2020 and really love the online access from the mobile app living interstate, as I am not able to personally go into any Qld Country bank down in Victoria, however one of the major downsides of Qld Country Bank is their cards are not at all associated with Samsung Pay, as my last bank before Qld Country Bank was. So I cannot use my Qld Country Bank Debit Visa Card with my Samsung Galaxy Smartwatch with the flick of the wrist, unlike other banks I can. This to me is the only major downsid...
Read moree as I still have to carry my debit card on me at all times and not on my Samsung Galaxy S20 FE 5G Smartphone or Smartwatch which disappoints me as a member. I plan to stay a member of Qld Country Bank as it is owned by the members and its accounts offered I believe they have are the best available for interest paying for their members. I have not taken up the Smart Budget Account due to the expense of using one of these accounts. I also want my partner to be able to open up a joint account with myself, however as we live in Victoria, she has failed to be able to open up a member account through your website twice due to the credit check section would not allow her to go any further to open up an account and has contacted the Qld Country Bank about this, leaving messages, but cannot get a call back. When I opened up my account with you back in May in person, I was not requested about any credit check so is there any other way my partner could open up a member account with you?
Great Bank and was a great Credit Union.
My husband has been with the QCCU/QCB before it was known by these names way back in Mt Isa - 1981.
I've been with them for 26 years.
The bank is exceptionally reliable only issues that have arisen is the change in operating hours not being open late one night of the week or on Saturday has made it more difficult to get to a branch before it closes. My customer experience has been like dealing with friends.....like you would find at a small country town bank. :-)
DesNorth West, QLD
- 2 reviews
- 2 likes
Customer Service Champs
I've been a member since 2012 and can't fault the customer service as always friendly and professional. Online service, phone app and health insurance all great products. Staff are Qld Countrys best asset
splantmkNorth Queensland, QLD
- 2 reviews
- 1 like
Excellant
The first year when Bank opened.
yes never any complaints
Allways ready to give A1 information and are very helpfull.
Staff have been like a family , very happy to put me on the right track
Questions & Answers
NSW M.asked
what is queensland country bank?
No answers
Schubyasked
Why have you recieved all
Negative below par response from public
3 answers
I cannot believe how bad they are. Before the merger when they were Queenslanders credit union- they were 100% - absolutely great..but now down to minus100%. I cannot believe how bad there service is, their care factor and their IT. They really should not be allowed to trade now...
Queensland CountryQueensland Country Bank
Hello and thanks for your question. We have never actively encouraged any of our 100,000 happy Members to leave us a rating on ProductReview, so the platform seems to have only been used when we have unfortunately not lived up to customer expectations.
The handful of current reviews do not reflect the high standards of service that our team strives towards each and every day, as we have done for the past 50 years.
We are currently working on a plan to invite our Members to engage with us on ProductReview and we’re confident this will result in a more accurate reflection of our overall service in helping people to live better lives through better finances.
If you have any more questions about Queensland Country, we would be more than happy to answer them for you. All the best!
what is queensland country bank?
Details
Services
Provides a number of personal banking and business banking services.
Branch and digital banking options
Branches are distributed throughout Queensland, including Brisbane, Cairns, Ipswich, Mackay and Townsville. There are also digital banking options.
Personal banking services
These include transaction accounts, savings accounts, credit cards, home loans, personal loans such as new car loans, secured personal loans, home renovation loans and unsecured personal loans, international transfers, international payments and foreign exchange.
Queensland Country Bank’s unique SmartBudget feature provides an online portal to track and pay bills in one place, and divides up all your expenses into consistent amounts - whether with weekly, fortnightly or monthly payments.
Business banking services
Basic and Platinum business accounts, online saver accounts, Business fixed term deposits, business loans, commercial overdrafts, business Visa credit cards, and business payment solutions.
Insurance services
Health insurance, home and contents insurance, car insurance, caravan insurance, travel insurance, landlords insurance and boat insurance.
Community initiatives
In keeping with its status as a customer-owned, community-driven bank, Queensland Country Bank gives community grants to charities and community groups in the local area, such as Home Hill Community Kindergarten.
Points of praise
- With a number of long-standing customers, some dating back to the bank’s opening in 1971, Queensland Country Bank’s outstanding, personable customer service is a recurring point of praise amongst reviewers. Customers appreciated that both branch staff and phone staff were consistently friendly and helpful.
- Queensland Country Bank’s smooth loan application processes were lauded by customers, particularly home loan applications, which were handled with care and without stress.
- The bank’s SmartBudget feature has been around for decades, and customers are still using it today, and reporting that it’s a great help in avoiding financial strain.
Points to consider
- Membership is open to Australians living in any state, not just Queensland. Some reviewers reported taking out home loans that went smoothly, despite being in another state. However there are also no physical branches in other states, which could be inconvenient depending on your banking preferences.
- According to reviewers, not all Queensland Country Bank cards are compatible with Samsung Pay digital wallets - meaning you can’t use them in conjunction with a Samsung smart watch or smartphone.
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