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Experience does matter! The whole process from start to finish was smooth and Terry and his team are highly experienced pool builders with a wealth of knowledge, very friendly, honest and reliable. We are so happy with our pool and our family will enjoy this for years to come. I would high recommend Queensland Family Pools to anyone considering this journey and will definitely use them again in the future.
quite a big project
I got quite a lot of quotes from other reputable companies for cement, shipping container and fibreglass pools. I wanted to achieve an above ground pool and deck to fit in with my current deck. Chris Nichols from QFP came out and more than any other estimator from other companies he seemed to understand straight away. He walked around my plot and rattled off strategies and price estimates there and then, Together we scribbled a draft of the plan, and he gave me a good estimate of what I'd be up for on the spot. All other suppliers said I'...d have to get the fence, the deck, the stairs, the electrics etc all done seperately by myself. QFP looked after the lot. When Chris submitted his written quote it was in line with our original conversation. His experience was evident from the start, which was why I chose QFP. They've built me a beautiful pool.
Pool for Christmas!
The team from Queensland Family Pools provided us with friendly and approachable service that’s resulted in us having high quality finished pool that’s been completed to our budget, all in time for Christmas and the summer holidays!
Their honest and upfront manner with us put us at ease at our initial enquiries and remained consistent all throughout our pool build.
Mick was very professional with accommodating the renovation schedule of our house extension that was being built concurrently.
We happily and confidently recommend the team from Queensland Family Pools with building you a pool you’ll enjoy.
We did our homework and although Queensland Family Pools weren't the cheapest in the pool business they did offer the complete package and ultimately delivered a premium product. Project Manager/Pool Builder Mick is a straight talking, smooth operator who offers good advice and a professional attitude when it comes to resolving any technical issues along the way.
We are very happy with what QFP have been able to deliver and the service that came with it!
Great service and quality product
We took a year of 'pool dating' before deciding on Queensland Family Pools. No regrets in this decision. This company is professional, they talk straight so you know what you are getting and what to expect along the journey of the pool build, and they have delivered a quality product!
We are extremely happy with our pool and would recommend Queensland Family Pools if you are looking to build a pool.
A trustworthy and friendly family business.
Queensland Family Pools were fabulous to work with from the start to the end.
The quote was very reasonable, and included/ excluded all the things we wanted. They were flexible with us as we changed our minds along the way, and checked in with us to ensure we were happy with the progress.
Terry was always on hand to answer any questions or queries that we had and took the time to explain the bits we needed clarified. The process was fast and tidy, and according to the schedule that was given to us along with the quote. No hidden or unexpected costs along the way.
The finished product is lovely; we swim in it everyday and maintenance is easy!
I have already recommended QLD Family Pools to friends and will continue to do so.
- Verified customer
So Happy with our Pool
We would like to thank Terry, Mick and the team at Queensland Family Pools.
We are really happy with our new pool, and we would like to thank Terry for his patience with our constant changes to fit in with our budget, we got there in the end!
The Pool is easy to maintain which means more time to swim.
They are professional and approachable and delivered an awesome pool that we can enjoy for years to come.
Very happy we chose Queensland Pools.
Didn't flinch from a complex build
I have built and used pools in my family homes since 1990. Queensland Family Pools are without doubt the most trustworthy and professional pool builder that I have ever dealt with. Our build had some significant earthworks and needed someone who had the confidence to take on a job that was a little more difficult than most. Queensland Family Pools didn't hesitate and the sub-contractors they used didn't either.
High quality Pool Build
We are very happy with my pool that has just been finished by QFP.
Dealing with them during the contact process was easy and went smoothly.
There are a couple of key things that really stood out for me. While they are a family business they were professional and responded to calls and emails promptly. All of the staff we dealt with were helpful and made good suggestions for the pool build. Another thing that stood out for me was the quality of the subcontractors – the finishes were excellent. The quality of the pool build and the compon...
- Verified customer
Our concept brought to life.
Queensland Family Pools came highly recommended and did not disappoint. Our pool is the centre piece of a backyard make-over involving groundworks, walls, fencing and decking. The whole project was professionally managed by Terry from QPF. We were so very happy with the end result as it fitted perfectly into our conception plans. We have only good things to say about QFP from the initial contact and ongoing communication, through the design phase, the flexibility during the build, the top quality materials and pool equipment, the workmanship, t...imeliness and the coutesty of the tradesmen. I have read the other reviews and can only conclude that the Verified Customer reviews reflect what actually happens when you deal with Queensland Family Pools. The negative reviews, indeed Terrible reviews, cannot be fair dinkum and should be tested by making contact with QFP yourself. I have no hesitation in recommending Queensland Family Pools for your pool project.
- Verified customer
Love our out of the ground pool
I've never built (or owned) a pool before and our builder recommended QFP. We are loving the end product - we have had some issues along the way and after "handover" and QFP have been very responsive in attending and fixing problems - even pointing out something that wasn't working properly and arranging to have it fixed (we never would have noticed!). I would definitely recommend them and use again... although I'm not planning on leaving my new pool and deck for a long time!
- Verified customer
Excellent service, Easy and stress free pool build.
This is the first pool we have had build and were very nervous as to whom to use, We were recommended to Queensland Family Pools from a colleague because of their professional and easy to work with attitude.
From the initial appointment to the handover we have had a very positive experience, friendly and easy to work with staff who kept us informed throughout the hole process. We made a few slight changes midway through which they were very accommodating with.
We would be happy to pass on and recommend QFP to anyone and I am sure they will have the same positive experience we have had. Can't thank them enough.
We have recently completed our third pool with QFP & we love it. As we are on a sloping site it was hard to imagine what the end product would turn out like. It has succeeded all my expectations. From the first meeting on site with Chris until the completion it has been nothing but smooth sailing all the way. All tradesmen involved have been nothing but courteous & professional & the workmanship is flawless. Supervisor Mick is excellent at what he does & we were guided by any input he had to offer.
As previously stated this is our third pool with QFP & each time it has been a pleasure with no hiccups & the end result has been exceptional. We highly recommend QFP I wouldn’t go anywhere else & that is why we are returned customers.
- Verified customer
QFP delivered us a 1st class pool. The end product has exceeded our expectations. Terry and the team was very flexible throughout the whole process. We have never built a pool and so we didn't know exactly what we wanted. We were given the flexibility to make changes as we went along - not just new additions to the pool but also some removals from the original contract. For example we decided we wanted decking instead of tiling around the pool. Terry took the tiling out of the original contract and refunded us the money, even though it essentially cost QFP additional revenue. Trust is everything and we had this with QFP - legends.
- Verified customer
Amazing service and brilliant product
We have had the most amazing experience with QFP and highly recommend them. They made building our pool a pleasure, and an experience we would gladly go through again. The staff were always attentive, honest and responded to all requests in a timely and professional manner. Every step of the process was delivered, as promised. Their guide book on each step of the process gave all the reassurance we needed to know what was to come next - and the actual process followed the guide almost to the letter. All contractors were friendly, courteous...and efficient. The workmanship has been outstanding. The quality and variety of product choice was excellent. With their experience in the industry of knowing what works and what doesn't, we were able to make great choices from the outset. All of the accessories have been top notch, appropriate for use and great design. QFP go to great lengths to deliver outstanding results, and live and breathe pools. This is why they are good at what they do. They don't shy away from working through issues with their customers to ensure a good outcome. They have earned a great reputation by working hard and producing great results over many years, and have received many rewards which reflect their high standards of workmanship. We researched for a long time before settling on QFP and are so happy that we did - we are extremely satisfied customers.
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