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Queensland Family Pools

Queensland Family Pools (page 3 of 3)

4.5 from 50 reviews

Reviews

4.5

50 reviews
5
(42)
4
(2)
3
(0)
2
(0)
1
(6)
  • Value for Money
    4.7 (22)
  • Cleaning & Maintenance
    4.7 (22)
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (0) · No (20)
  • Warranty Claim MadeYes (0) · No (20)
  • Purchase Type
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Great to work with - professional finish.

published

Found QFP very easy to work with and watched the pool building process come together with ease. Thanks Chris and Terry for you time and great finish on the pool.

Mel

Mel

  • 2 reviews
  • Verified customer

Amazing service and brilliant product

published
Dan

Dan

  • 3 reviews
  • 7 likes

Do not even consider. Avoid!!!!

published

Avoid at all costs. This company is definitely one to steer clear of. I have had to spend thousands of dollars repairing and maintaining my pool, pool was never finished, every professional I’ve had out to fix the problem has said that these guys should not be in the pool building business. Completely reliant on sub contractors and refuses to acknowledge major faults and poor quality workmanship. Hard to fight when the director is on the board of SPASA. I am currently in the process of removing the pool as it is just not worth the money or the heart ache I’ve had to go through. Avoid!!! Avoid!!!! Avoid!!!!!

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Avoid

published

Everything is sub-contracted out which means quality is poor and to make matters worse its up to you to deal with the poor workmanship. QFP checked in occasionally and it took over 12 months to repair faulty workmanship. All smiles when they take your money but argumentative when attempting to get them to repair poor quality work. Avoid this low rate contractor.

No return phone calls.

published

I called three times to get a quote left several messages no return phone call, definitely not worth your time as communication is lacking.

Plenty of experience!

published

Hello Chris,
It seems you have done very well. CONGRATULATIONS!
Great to see Terry working with you.
I sometimes speak to Tony in Melbourne. I hope he has moved on from the ABC.
Cliff.

Lacking common courtesy.

published

Following a call from them, appt date and time made. I waited over 30mins. No one showed up nor did I receive a call explaining. Very disappointing. Common courtesy missing.

Lovely to deal with

published

Found their team very friendly & informative.
Took a couple weeks to get appointment but very prompt with information & answering questions

Didn't show up

published

Called to make an appointment, had to wait a few weeks for a slot. At the scheduled appointment time I waited for 1 hour, no one showed up, left 3 messages at the time no one has returned my calls. Wasting potential clients time by not honouring an appointment and not returning calls is not professional. Clients = Income, I won't be one of them.

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Saul

Saul

  • 8 reviews
  • 9 likes

Oh Dear

published

So I need a new pool. Its a nice house on the River and Im going to spend at least 80K. So i rang Queensland Family Pools and the first appointment they had was 2 weeks away. I took it. Cancelled work for the afternoon (costing me 1500$). They rang on the morning of the appointment to "reschedule". So they were mucking me around before I even had a chance to sign a contract! Still it may have been a blessing.

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