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Amazing service and brilliant product
We have had the most amazing experience with QFP and highly recommend them. They made building our pool a pleasure, and an experience we would gladly go through again. The staff were always attentive, honest and responded to all requests in a timely and professional manner. Every step of the process was delivered, as promised. Their guide book on each step of the process gave all the reassurance we needed to know what was to come next - and the actual process followed the guide almost to the letter. All contractors were friendly, courteous...and efficient. The workmanship has been outstanding. The quality and variety of product choice was excellent. With their experience in the industry of knowing what works and what doesn't, we were able to make great choices from the outset. All of the accessories have been top notch, appropriate for use and great design. QFP go to great lengths to deliver outstanding results, and live and breathe pools. This is why they are good at what they do. They don't shy away from working through issues with their customers to ensure a good outcome. They have earned a great reputation by working hard and producing great results over many years, and have received many rewards which reflect their high standards of workmanship. We researched for a long time before settling on QFP and are so happy that we did - we are extremely satisfied customers.
Do not even consider. Avoid!!!!
Avoid at all costs. This company is definitely one to steer clear of. I have had to spend thousands of dollars repairing and maintaining my pool, pool was never finished, every professional I’ve had out to fix the problem has said that these guys should not be in the pool building business. Completely reliant on sub contractors and refuses to acknowledge major faults and poor quality workmanship. Hard to fight when the director is on the board of SPASA. I am currently in the process of removing the pool as it is just not worth the money or the heart ache I’ve had to go through. Avoid!!! Avoid!!!! Avoid!!!!!
Everything is sub-contracted out which means quality is poor and to make matters worse its up to you to deal with the poor workmanship. QFP checked in occasionally and it took over 12 months to repair faulty workmanship. All smiles when they take your money but argumentative when attempting to get them to repair poor quality work. Avoid this low rate contractor.
Didn't show up
Called to make an appointment, had to wait a few weeks for a slot. At the scheduled appointment time I waited for 1 hour, no one showed up, left 3 messages at the time no one has returned my calls. Wasting potential clients time by not honouring an appointment and not returning calls is not professional. Clients = Income, I won't be one of them.
So I need a new pool. Its a nice house on the River and Im going to spend at least 80K. So i rang Queensland Family Pools and the first appointment they had was 2 weeks away. I took it. Cancelled work for the afternoon (costing me 1500$). They rang on the morning of the appointment to "reschedule". So they were mucking me around before I even had a chance to sign a contract! Still it may have been a blessing.
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