Reviewer Photos & Videos
The WORST carpet cleaning job I’ve ever seen!!
I could not be angrier with this outfit - absolute highway robbery! Avoid at all cost. The “technician” was supposed to call me before he arrived at the home I’d just vacated. Instead he called me after he’d finished and was already in his car - half an hour earlier than when he was supposed to arrive. I had no opportunity to inspect and the property manager was picking up keys the next day. When I arrived 24 hours later, I was horrified to see simply the worst carpet cleaning job I have ever seen. Angry, I rang and left two messages for the ow...ner before realising I had a mobile number for the guy who did the job. I rang him and told him I was horrified by what I’d seen. He asked me to send him photos and he’d “talk to his boss”. A number of hours later, the guy who runs this business called me. He was blasé saying that I “hadn’t paid for vacuuming”. I’m sorry - what?? What else do you call carpet cleaning? How do you clean carpets and not vacuum them? And where the hell was that stipulated ANYWHERE? I had vacuumed carpets thoroughly the day before they were cleaned, however he told me that I’d “used the wrong vacuum” and that I needed a special “spinning head”. Oh. My. God. Needless to say, it was clear I was getting absolutely nowhere with this unapologetic, belligerent person. His only explanation was that his guy’s English wasn’t good and that he should have explained it to me more clearly. I was completely gobsmacked and very, very angry. I wish I hadn’t left the cash at the property for the guy to take because there is no way on this planet this was a service worth paying for. It was a rental property and the carpets are about 15 years old, I’d only been there for 6 months while my new home was being finished. It’s hard to see from the photos, but carpets were bone dry and covered in black fluff - perhaps from years of tenants with pets. It looked as though a couple of feral cats had been in there and had a giant cat fight! I’d have been better off leaving them in the vacuumed state they were in before the arrival of this outfit to “clean” them. I had to spend another two hours vacuuming before the property manager arrived. Rarely have I been so frustrated and upset with someone just trying to do a job. We’re all in the same boat and I’m usually pretty easy to please and happy to pay the going rate for quality work. In this case, I believe this guy is an absolute thief. If you’re looking for a company to clean carpets, I pray you read this review before engaging with Quick Dry Carpet Cleaning. It is the single worst experience I’ve ever had after more than 30 years of having carpets cleaned regularly. I fully intend to plaster this review far and wide and hope I can save others their money, time and sanity. It would have been 0 stars if I could - they don’t deserve a single star.
Do not use this company!
I refused to pay even though they sent me another bill with late fees and then sent it to debt collectors! the real estate had to get another carpet cleaning Company to re clean the carpets!
Never use this again
They finished the job within 15 minutes and seems the carpet were still very dirty. They guy asked me vacuum by myself! They only care about money not customer at all. And they charge me 100$ for four bedroom
The tittle says it all very quick and very dry carpet cleaning
Me and my partner got a job done from these guys I couldn’t have been more disappointed
Got 4 bedrooms done and our lounge room
They guy took 20 minutes to do the whole job from arriving to setting up he even had time to take photos
There is no way you can clean 4 bedrooms and a lounge properly in 20 minutes
As I have had other companies do carpets for the similar price and they took a lot longer than that
I arrived after the clean carpets felt dry look like just ran the machine on the carpet didn’t run water through it and charged us $140 for the job
We have had to call another company to come back and do the job properly
Would not recommend this company
$139 for 3 min clean per room
We wanted to get some carpets cleaned before we moved into a house so we organised for quick dry to come and clean 5 rooms. They stated they would be there at 12 so we organised with previous owner if we could have handover at 12 they arrived at 11:20 so we were not there to watch even though we tried to call them 5 times to say we agreed on 12 before they arrived. They sent a message at 11:45 to say carpets were done. This all was done from them arriving, setting up moving from each room, cleaning room, taking pictures and sending them
To me. ...
Total and utter scam! Avoid at all costs
Booked in for a service and they screwed up the dates and instead of rectifying the situation they charged me a late fee and threatened me with debt collectors. Scam!
Do not use
They are a joke I didn’t even book in as I never sent them my address and they trying to charge me cancelation fee the night before. Do not use!
I booked in for a couch clean, they said they would give me a time and then on the day (after not hearing from they) they rock up.. at which I wasn’t home. They send me the bill for a service I didn’t receive due to their stuff up. I refuse to pay and they send debt recoveries after me. Absolute shonks.
I recently had my 6 dining chairs & 2 wingback armchairs & bedhead upholstery cleaned by "Mark" he was professional & did a fantastic job cleaning they all cleaned up great! Very happy with this service. Thank you.
SCAM !!! USELESS UNRELIABLE DO NOT USE !!!!
Booked 2 weeks in advance, could only give me a 3 hour window of arrival. Didn’t end up showing, emailed and called every number possible for this damn company and no one answered.
Terrible job . Nothing was extracted from the carpets .
Terrible job . Nothing was extracted from the carpets .First time using a different company as my usual carpet cleaner was away. I would highly recommend looking elsewhere . Not a happy customer and was charged extra for stain remover after my quote was said to include stain remover! I managed to lift the stain myself with a cloth,water and white vinegar.
Fact my lounge is now fresh & clean , the rug is deodorised Clean & lovely n fresh , Polite Friendly Service on time fast & efficient offering advice on cleaning tips Thanks Russell ~ much appreciated , Highly Recommended , Happy Customer
Russell was an absolute pleasure to deal with. He was on time, polite and friendly. Great that Quick Dry removed some very stubborn stains and it was all done quickly and efficiently. I would definitely use them again and would recommend their services.
This was perfect got all stains out even acrilic paint of dining room chairs
Russell was on time friendly & courteous it was no problem for him to help me move something's out of his way he was quick & did a great job I was very happy with the service I received
Website special $79 for three rooms.
Turned up on time, did a good job, $278 for 30 minutes work...
Now I get that this is a competitive business, but you really need to work harder to manage customers expectations. My lawyer doesn't charge that much!
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