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DO NOT HIRE IF POSSIBLE - BULLYING AND INTIMIDATION TACTICS!
***DO NOT HIRE IF POSSIBLE - YOU WILL REGRET IT***
My wife and I have moved several times within the past 5 years, and we have never experienced such bad service.
The two removalists who showed up were extremely slow and unproductive. Usually, it takes 45 minutes to an hour to pack up our things onto the truck. These "workers" took 2.5 hours. To the point where my father in his 70s, my wife, and myself had to jump in and help to speed up the process. It was blatantly clear for us all to see that they were purposely taking their time, as they ...charge by the hour. In the first 45 minutes, they barely moved anything. I kept wondering what is taking them so long in between coming up and down the apartment. On 2 occasions, I went outside to check on them and both times they were just sitting down casually chatting on the phone and having a smoke. Then, on the way to the designated address to drop off the furniture, they got "lost" and couldn't find the address (even though I gave them the correct address).
- was moving 1 bedroom apartment with office corner
- Short distance move (Lidcombe to Ashfield)
- Move did not start on time and lasted 2 days
Absolutely terrible service. My moving was 2 days and would take more if I didn’t insist on moving my furniture for extra pay and multiple calls.
Moving (only furniture - no boxes) for 1 bedroom apartment with an office took 2 days (10 hours), on the first day few items were left in the old apartment - they said they don’t have a specific tool to disassemble a piece of furniture (it was a basic screw t...
Work Slow......Then Extort!!
Avoid These Crooks And Find An Afra Accredited Removalist
These guys will work as slow as they can to drag the job out:
- Carry 1 box at a time,
- talk on and use their mobile whilst they are supposed to be working
- Stand and discuss between themselves what to do, rather than pick up a box and take it to the truck
- Take the longest road route between your old and new house…(I have photo’s)
- Then before they finish the job, they will hold your remaining belongings to RANSOM until you make payment for their EXTORTIONATE amount!!!!
- Physically stop you from unloading boxes from the truck and make you out to be the criminal....
They did the delivery quick and easy
I used quick move removalists for a single item pick up and delivery. I booked pretty last minute but they executed perfectly nonetheless. Very friendly and professional removal and operations team staff.
The gentleman that came for our move were very professional
They were kind and helpful. We decided on Quick Move because of no-fuss price structure, pay for the time used. Would definitely use it again in the future. Thank you.
Lovely man were our removalists. They arrived early and had a thorough conversation about our wants
They worked slow, but only due to the awesome amount of patience and care they took with our items. For the number of things moved, they worked very efficiently.
At our destination, we found a piece of furniture that couldn’t fit up the stairs and they tried EVERYTHING to help- we ended up deciding to replace it anyway and they were very apologetic (not that it was their fault at all!)
In all: a great service from two lovely men. On-time, efficient, nice to talk to, and careful.
Had a great move today. Steve and Martin were very careful
The two men wrapped my mattress carefully and took good care of all my fragile items. Would highly recommend Quick Move and especially the two men Steve & Martin. Thank you, guys.
Do not trust these people, they will damage your property and not take ownership, they will then lie straight to you and tell you that they damage was already there and that they didn't do it. Don't trust the postive reviews, my friend and I have been victims of this 'company'. They will take their time so that they can charge you more money. Just disgusting. The removalists were so unprofessional, they were more concerned about checking out my new place than moving my items in a careful way. I will continue to expose your horrible service. My ...friend also went through the exact same thing with these people, I only found out after my move that my friend had used the same company. I wish I spoke to my friend before the move so that I could have avoided.
Don't ever ever use this company 0 stars
This was by far the worst company i have ever used in all my five moves in the last four years. If you care about your valuable items then I would never use this company. Arrived in a small truck that would have never fit our items then were so slow with the move that it took them more than 7 hours with multiple family members helping. Extremely rude customer service personnel who think the world owes them something. Run as fast as you can hire your own truck if you need but never use this company
BEWARE should be ZERO, but not possible!
Placed in the quote 2 bedroom house, from storage to new unit. Moved from Blacktown to Gosford, arrived on slightly early (8:45, requested 9:00) but that's where it ended. Brought a smaller truck and threatened that not all my items were going to fit into the truck. Loading was fine took 2 hours, but unloading took 3.5 hours with multiple smoking and rest breaks. Took one item at a time, damaged the new property and my items. Then I got a phonecall stating they were going to charge me for 7 hours (8:30 to 3:30) but when I told them they had alr...eady taken $250 deposit which included 2 hours they said that was not included in the extra 7 hours they charged me and then proceeded to hold my items hostage until I agreed to pay the unitemised invoice. After requesting a further review of the invoice we were told that we were getting charged for the truck to return all the way back to the depot not to the end of the move time. I will be reporting this company to fair trading to say the least and just hope enough people heed my warning. Get everything in your move itemised and documented or they will take advantage..
Do not hire this company! ‘Quick’ Move kept us waiting for over 11 hours, charged us extra, damaged our items, and did not and still has not moved all our items. Read the reviews about arriving late (including the next day), poorly trained workers, sending trucks too small therefore requiring multiple trips, and ignoring phone calls.
We moved a 2-bedroom apartment that should have been completed in about 7 hours maximum. We are now 55+ hours (3 days!) in and they have not completed the job. We had booked for 10am specifically with [Name Remov...ed] but after booking they sent info that 10am means a 'three-hour window' (10am-1pm). We emailed [Name Removed] again to book for 10am specifically so that the movers could park legally outside and she assured us that the movers only had a small job before us at 7am and that the movers would work with us (implying 10am would be fine). Day 1: movers arrived at 1.05pm for our 10am booking. Didn’t wrap/protect most of our furniture despite 4 requests. Dragged unwrapped mattress along ground and subsequently denied doing so despite both of us witnessing it. Chipped and stained furniture because it wasn’t protected. Kicked boxes and tipped boxes (including those marked fragile) upside down and on their sides and denied doing so (we have photos). Sent too small a truck despite knowing the size of our move and then knowingly left some of our possessions behind - in the first apartment and in the building foyer! Operations manager [Name Removed] promised to send another truck the next day to collect our remaining possessions. Day 2: I travelled 1 hour each way to the old apartment and waited 8 hours for them (12pm-8pm). I called and messaged multiple times and [Name Removed] assured me they would come. They never came. They wasted 10 hours of my time. [Name Removed] promised me they would come the next day. Said he would call at 9am with an exact time, with at least an hour to an hour and a half notice. [Name Removed] did not put this promise in writing despite multiple requests and despite agreeing to do so. Day 3: [Name Removed] (a mover) calls at 8.50am and says that [Name Removed] said if I cannot be at the apartment in 15 minutes, they can’t move our stuff. I tell him it will take me an hour by public transport and that I will contact [Name Removed]. [Name Removed] never replied. It’s after 7pm. They haven’t moved our possessions.
I required a small truck to assist in emptying our holiday home with 3 delivery drop offs. I have used Quick Move a number of times previously and been very happy. Only complaint this time was they arrived over 4 hours later than expected! I understand there had been a problem with an earlier delivery but this was very annoying for us. The 3 hour window needs to be a one hour window. Other than that, the 2 guys were extremely pleasant and careful with my furniture and I would use them again.
Not so quick
I have a small 1x bed apartment, the 2 older gentleman who helped me move were lovely however this is not a quick service. They are slow especially if you have stairs. The two dad figures did a great job, just at a nice slow pace. I felt so bad for them going up and down the stairs but the operation manager (sandra) assured me they are used of this. I helped them the whole time too just to try speed the time up a bit.
If you have a straight forward small move, good company. Anything thing else I would stay away. 1x small bed apartment (where ...you help the whole time) costs just under $500 to move. 1xbed, 1xfridge, 20x boxes and a two seater lounger takes nearly 5 hours, plus I waited 4 hours for them to arrive (there is a 3 hour window for pick up)
Really bad. Slowest I’ve ever had and they damaged my fridge
1 bedroom apartment
Short distance Sydney metro less than 40 min drive
Slowest and most unprofessional guys I have ever had - [name removed] was in almost a sedated mode he was so slow
And they damaged my fridge
Would recommend to my family and friends
Moved from Freshwater to Randwick this morning. Had Quick Moves transport the bulky items (bed, sofa etc) from a 3rd floor apartment to a 3rd floor apartment... no lift, all stairs.
Marvin and Martin did the moving. It was the first move of the day and they were on time. The guys were very friendly and hard working. No mucking around. Wrapped the furniture before moving it (extra charge). No damage.
Booking the service was easy through the website. However, if you book through the website you need to pay for the first 2 hours without speaki...ng to anyone or confirming a time. I wasn't comfortable with that, so gave Quick Moves a call. The person I spoke with was friendly and so I booked through the website after that. I was able to book a move for the next day. Based on my experience I would recommend to my family and friends.
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